Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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fireparts.com client (from helensburgh dunbartonshire on 16 March 2020)
Good service. Had problem with delivery (courier fault) and one bar damaged. Replaced the following day along with lower riddling bars.
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Philip J*****n (from waterhouses on 16 March 2020)
Great service. Will definitely buy from again. ????⭐️⭐️⭐️⭐️⭐️
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Robert ***** (from Blackburn on 15 March 2020)
The online ordering process was simple and straightforwar d. Also, the conditions of your service were clearly explained and not too long a document.
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John B*****w (from Carnforth on 15 March 2020)
Excellent service glass arrived in one piece well packaged. Now fitted and can see the flames again, thanks very good competitive price.
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fireparts.com client (from alnwick on 14 March 2020)
really good service just gave your charming young lady the measurements and we got the ashpan that we needed delivered very quickly
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W W*****r (from oxon on 13 March 2020)

A1
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fireparts.com client (from wolverhampton on 12 March 2020)
The online experience was quick. The tracking information of our product was brilliant.
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Jonathan G*****r (from denham on 12 March 2020)
A query regarding the sizes I had ordered wrongly. It was corrected.
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fireparts.com client (from york on 11 March 2020)
Prompt efficient service
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Bill H*****k (from sacriston on 09 March 2020)
Extremely simple and reliable ordering process. Good on line assistance and reassuring phone updates and advice of changes in order. Definitely will shop again.
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George M*****r (from add to order on 08 March 2020)
excellent service
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Stuart C*****r (from loughton on 08 March 2020)
Quick response and delivery. Very satisfied with service.
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Elizabeth L*****y (from killarney on 07 March 2020)
the use of the website/orderi ng process was easy and the order was delivered promptly.
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Anne E*****s (from huddersfield on 07 March 2020)
Customer service exellent
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fireparts.com client (from holt on 07 March 2020)
I had been trying to source this part from other Coalbrookdale agents without success for some time ,therefor I was pleased that Fireparts said that they could supply. The part was for my Coalbrookdale Darby stove which is 35 years old and so it is sometimes difficult to get spares. The person I spoke to was helpful and quickly identified the part I needed.
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Robert H*****e (from colne on 06 March 2020)
very quick delivery fast and efficient!
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Jesse F*****r (from Chesterfield on 05 March 2020)
Very quick delivery all as described
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fireparts.com client (from ripon on 05 March 2020)

First class customer service, fast delivery, excellent communications . great price on the product, don't be put off by opening times via phone it helps to keep the product price low.
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John G*****s (from holyhead on 05 March 2020)
Reply from fireparts.com admin

Thank you so much for the great feedback. Our customer helpline is open 10am to 2pm Monday to Friday and you are quite right. This is in order to keep our prices as low as possible for our valued customers and to have time to answer ALL email enquiries.
I have found dealing with your company a pleasure and would certainly recommend you.i WOULD GIVE YOU 5 STARS
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Elisabeth G*****e (from crowborough on 04 March 2020)
good service, fast delivery, would recommend.
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Ian J*****n (from dalkeith on 04 March 2020)
Excellent service, item arrived the next day, a day earlier than expected.
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Stuart T*****l (from fridaythorpe on 01 March 2020)
I have written and sent you a thank you letter saying what excellent service you gave, I hope you received it.
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Joyce S*****y (from baldock on 29 February 2020)
Website particularly helpful. Fast delivery appreciated.
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Frank J*****n (from ceres, by cupar on 29 February 2020)
Very happy with the delivery time, from ordering to delivery was 2 days the only fault was too much packaging,
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Stephen P*****d (from knottingley on 28 February 2020)
Securely packed and arrived in goodtime thank you
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Trevor L*****d (from york on 28 February 2020)
Excellent service, delivered on time. I was kept informed about delivery. Items were packaged very well.
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Nicola M*****l (from chesterfield on 27 February 2020)
Thank you for such quick delivery. My Parkray is working more efficiently now.
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fireparts.com client (from sturminster newton on 26 February 2020)
Very good, prompt and efficient.
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Elaine L*****m (from carlisle on 21 February 2020)
Found company on Yahoo and ash box perfect fit, fire works as it has for over 60 years. Ash box really well made and I am sure will last as long as the old one which had rusted away at the bottom. Received in the post in 2 days, well packed could not have had a better service, ????
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Rhona C*****t (from st austell on 21 February 2020)
Service was brilliant.
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Colin G*****o (from guernsey, channel isles on 20 February 2020)
Very helpful staff. Product exactly what I require.
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fireparts.com client (from beaconsfield on 20 February 2020)
Exellant service,
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John S*****d (from leeds on 20 February 2020)
Service and delivery excellent
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Sheila M*****l (from newton srewart on 19 February 2020)
Very good. Helpful, good price and fast delivert
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Peter W*****r (from burton-on-trent on 19 February 2020)
Very prompt service, items well packed, delivered at scheduled time
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John D*****n (from keswick on 19 February 2020)
Excellent service. Anc great product. Will definately shop with you again.
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Helen A*****y (from ulgham on 16 February 2020)
Wouldn’t let me place order online, so needed to ring, but once order was placed, excellent service with order arriving on time.
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fireparts.com client (from abberley on 15 February 2020)

Despite a problem with non delivery initially by the courier, the company very quickly arranged for a replacement grate to be sent, and the matter was treated as urgent. i am impressed by the price of the grate, and the company customer service.
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K ***** (from chinley on 14 February 2020)
Reply from fireparts.com admin

Thank you for your lovely feedback, we obviously knew about the missing order and indeed gave feedback to our stores for the service reporting to the courier. We appreciate your acknowledgement in the manner in which the situation was corrected and very happy you were in the end a happy customer :-)
Rapid delivery. Very well packed
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David D*****l (from craven arms on 14 February 2020)
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