Customer Feedback

We do agreed, sending to the highlands is expensive.  We have looked for ways to reduce this charge.  The amount we charged of £16.25+ vat is less then we actually pay for the service.  We do slightly subsidise all of our UK courier charges.  We prefer to be transparent with our costs and reduce the product price to the best possible price but this does not leave much room for further reduction in postage charges.  If there are a few of you in Scotland (friends / same street etc) we would be more than happy to send it altogether in one parcel, or if your order is of a higher value we may beable to reduce the postage further.  If any customers are in Scotland / Scottish Highlands and the parts in your order are £70 - £100 or more ..... its worth contacting us before you buy online to see how we can help further towards the postage costs :-)

Thanks Rosemary, we have notified the Stores Manager and he will be investigating with the courier a few customers orders that were damaged recently.  The packaging is the same as we have always used and we have very little issues normally, so it is something to do in the courier network. I am pleased the replacements arrived before you needed them!

Thank you Charles, we really appreciate the 5 stars you have given us and its probably a bit over generous of you!!  Thank you also for your fab comments about the speed in which we sent a replacement. We have already advised the couriers of the breakage, they are extremely busy due to Xmas deliveries but have assured us that the incident has been logged, this feedback is invaluable to them as helps identify areas of risk / concern within the dispatch process.  Thank you again for taking time to let us know.

Thank you for your comments. We do use considerable packaging around the actual glass (inside of the box) to protect it, just in case the outside packaging gets damaged (due to being mis-handled).  It’s good to hear the glass was intact upon arrival, so the internal packaging seems to have done its job.  I have passed your comments to the Stores Manager who maintains regular communications with the couriers.

Thank you for taking time to complete the feedback form, I have reviewed your purchase and full feedback has been provided to our stores.  The bar that was missing was ordered by you after the initial order was placed, we did assure you that it wasn't too late to add the extra item.  It was not added and as a result we let you down, for which we are extremely sorry.  We strive to achieve 100% customer satisfaction and it wasn't achieved on this occassion.  I am please you have now received the missing bar and you felt this was 'quickly shipped'.  Please come back to us if you need any further help or assistance.