Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

excellent service very friendly and helpfull
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C V*****t (from petworth on 18 January 2020)
Great service as always.Lynne is great ,knows the products, never any problems,thank s so much Lynne,Regards, Ray.
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Ray M*****n (from wolverhampton on 17 January 2020)
Excellent service. Easy to order. Prompt delivery. Competitive price. I have used you before and will be happy to use you again. Thank you.
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Warwick S*****n (from ford on 17 January 2020)
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Maciej A*****a (from bray on 17 January 2020)
All perfect.
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Bill B*****e (from Edinburgh on 16 January 2020)
Good job! Ordered paid for and delivered as stated - no problems
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David W*****h (from thornton cleveleys on 16 January 2020)
Apart from being delivered a day late fantastic
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Robert S*****g (from norwich on 16 January 2020)
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Kevin ***** (from croydon on 16 January 2020)
Quick efficent service & fair pricing. Would recommend.
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Margaret A*****n (from chesterfield on 16 January 2020)
Good, quick service and good packaging.
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Michael W*****l (from frodsham on 16 January 2020)
Very swift service and reasonable prices. Was told my fire part would be delivered within two days, and it was.
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Don W*****t (from Workington on 15 January 2020)
GOOD, EASY TO DEAL WITH. ONLY NEEDED MORE OF A HEADS UP RE DELIVERY SCHEDULE IN ORDER TO MONITOR IT WE GET TOO MUCH KNOCK AND RUN THATS ALL
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Robert V*****n (from west haddon on 15 January 2020)
Excellent communication. .
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Lisa B*****y (from derbyshire on 13 January 2020)
Very helpful and knowledgable
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Robert ***** (from Leicestershire on 12 January 2020)
Easy website to navigate. Good advice to make sure one orders the correct part. Easy to place order, good communication as to receipt and confirmation of order, good updates on delivery and final product was well packaged and precisely what was required. Excellent service.
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David H*****s (from Longfield on 11 January 2020)
Fast service and got exactly what I wanted hassle free at a good price
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Stephen B*****n (from stafford on 11 January 2020)
Excellent service over a difficult Christmas period for delivery. Good communication
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Mark C*****n (from not gordon on 11 January 2020)
Excellent service product arrived quickly and very well packaged.
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Michael G*****e (from Worcester on 11 January 2020)
Great friendly service. Well Done
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Paul M*****n (from included on 06 January 2020)
Always satisfied with the service Fireparts provide. They are efficient, prompt, helpful and friendly.
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Brian C*****n (from south shields on 04 January 2020)
very quick delivery!!
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Linda H*****y (from Isle of Arran on 02 January 2020)
Fast and reliable very good quality parts i wont buy from anywhere else :)
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David W*****s (from gwent on 31 December 2019)

Delivery was swift and the parts were as ordered. However the riddling/ operating tool is rubbish compared to the one it's replacing.
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Clyde W*****s (from kilmarnock on 31 December 2019)
Reply from fireparts.com admin

Thanks Clyde for your feedback.  The riddling handle supplied is Hunter / Parkray (the manufacture) supplied handle.  We have noticed generally with various manufacures that over the years some parts are being made differently (including bricks) to lighten for transportation and also help reduce manufacturing costs and as a result end retail price.  Unfortunately, there is little we can do as this is the orginal factory produced item.  Thank you however for the comments regarding swift delivery :-)
Fireparts could not have been more attentive or helpful. I thororoughly recommend this company.
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Edward G*****g (from included on 29 December 2019)
Excellent
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Ron C*****n (from stockton on tees on 28 December 2019)
First class in all respects. A pleasure to deal with you company.
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Sarah ***** (from shotts on 27 December 2019)
First class service from start to finish
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Sarah ***** (from shotts on 27 December 2019)
Met all my requirements
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Tim L*****d (from preston on 27 December 2019)
Quality product and fast service
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David S*****l (from ballater on 26 December 2019)
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fireparts.com client (from cardiff on 25 December 2019)
No issues at all
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Tony S*****h (from kendal on 24 December 2019)
Great price and service, you would go along way to find better !
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Clark C*****t (from edenbridge on 24 December 2019)
Excellent service thankyou
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Susan E*****s (from wisbech on 22 December 2019)

DPD delivery service advised that the delivery would be made on one day, but there was no further contact. Then , on the next day, advised an inconvenient/ unsuitable delivery time with no means of advising inconvenient or to propose alternative time. After advising a location for delivery, DPD failed to leave the parcal either on that day. This meant that we had to visit a "drop off point" to collect goods. Consider this could have been better and not particularly helpful customer service.
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Martin K*****g (from evesham on 21 December 2019)
Reply from fireparts.com admin

Thank you for your feedback and the detail in which you have explained the situation... this is exactly the kind of issue we are hoping to capture with our 360 feedback. We cannot see you reported this to us by email or telephone and as such the feedback form has proven a great way for you to advise us.  It is a very challenging time for the couriers over the Xmas period and their service can be strained. The Couriers distribute the parcel via the depot nearest to our customers house, so we will ensure the depot responsible for your area (Evesham) is notified of the experience you received. This reflects on our service as we are responsible for getting the product to you in a timely and safe manner , even at Xmas!!  Whilst most of our deliveries around the UK are delivered on time and without issue, should any customers experience issues with their delivery / depot, then please call or if our phone line is closed send us an email, we will track it down for you.  Once again, thank you so much for taking time to let us know and we are pleased you received the items in time for Xmas :-)
Arrived quickly, well packaged. Would re order
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Naomi R*****n (from verwood on 21 December 2019)
Good service when calling for help with part number for Baxi ashbox. Part arrived 1 day after ordering even though it was expected 2-3 days delivery. Part exactly what was required. Very happy.
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Mike A*****k (from north ferriby on 21 December 2019)
service provided for my order was very satis. price also very good - Thank you
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Eric L*****e (from nr.bodmin on 20 December 2019)
thank you for my order, we are always very pleased with our parkray fire parts from you, and also with the quick delivery
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Roy R*****t (from corbriggs, chesterfield on 20 December 2019)

Helpful service. Delivery OK but took 5 days rather than 3.
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James C*****w (from bristol on 20 December 2019)
Reply from fireparts.com admin

Thank you for taking the time to keep us informed, you should have received your order within 3 working days, the couriers have been exceptionally busy in the lead up to xmas and the delay was due to exceptional delivery volumes. Please do accept our apologies, we expect it to be back to normal after Xmas!
Great service arrived super quick. Will use again Great stuff
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Stephen P*****e (from brecon on 19 December 2019)
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