Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Kept fully updated on the delivery schedule and product arrived on day expected.
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fireparts.com client (from alnwick on 16 December 2020)
Fabulous company by all accounts. Never had a problem at all. Used you on a number of occasions for my Dad. Costs very competitive and a good range of products to choose from. Delivery super fast. Parts delivered safely. Highly recommended.
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Andrew E*****s (from Barnsley on 16 December 2020)
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Anthony W*****s (from crewe on 16 December 2020)
I’m so glad to find a great site for spares. This was easy to find and search, and order. And the part arrived ASAP. My stove is getting on and I intend to replace most parts this year - I will be back! Thank you!
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Martin B*****y (from spalding on 16 December 2020)
Great service and delivery
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Paul G*****n (from truro on 16 December 2020)

Very straightforward and speedy transaction.  More robust than I imagined - made a big difference to the heat emitted.
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fireparts.com client (from llanbradach, caerphilly on 16 December 2020)
excellent service kept informed from order to delivery cannot fault
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fireparts.com client (from mansfield on 15 December 2020)
Good service and correct part delivered promptly.
Many thanks ☺
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Gareth W*****s (from pontypool on 15 December 2020)
Excellent service, delivered very quickly, overall transaction very smooth,
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Elizabeth S*****d (from NEATH on 15 December 2020)
Thankyou for replying quickly to my online order and for the rapid delivery of the parts
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Jan M*****s (from drybrook on 15 December 2020)
Easy ordering, communication and delivery excellent..
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Ishbel K*****y (from burntisland on 15 December 2020)
Great item and speedy delivery - thanks very much!
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Trev M*****n (from Birmingham on 15 December 2020)
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Bryce P*****e (from glasgow on 14 December 2020)
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Gordon E*****s (from bristol on 14 December 2020)
Really quick service, exactly what I needed.
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Sadnra ***** (from brough on 14 December 2020)
First class service as usual, thank you.
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Richard S*****s (from forres on 14 December 2020)
Great service thanks
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Stephen ***** (from edinburgh on 14 December 2020)
Brilliant so quick
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Michael C*****e (from dereham on 14 December 2020)
Helpful
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Mark S*****r (from llandovery on 13 December 2020)
Very quick delivery. Items arrived in perfect condition. Website very easy to use and communication is excellent. Highly recommend this company.
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Karen L*****e (from chale green on 13 December 2020)
Quick and easy
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fireparts.com client (from shrewsbury on 13 December 2020)
Excellent replacement parts for my Coalbrookdale Severn stove, quick delivery too.
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fireparts.com client (from monks kirby on 12 December 2020)
All of the parts were delivered, OK, The parts were the correct ones and we have finally got them installed. Gr eat fire now in time for Xmas.
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fireparts.com client (from frome on 12 December 2020)
Excellent service and delivery ROT. Very friendly and helpful with my phone order(Lynne) Have already placed another order and will use Fireparts in the future Alex
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Alec T*****l (from leanach on 12 December 2020)
Efficient prompt service and delivery.
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fireparts.com client (from croydon on 12 December 2020)
Excellent customer service and quick delivery
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Jacqui ***** (from lanchester on 12 December 2020)
Great service, thank you
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Terry W*****n (from etherley dene, bishop auckland on 11 December 2020)
Fantastic service, ordered one day,expected in 3. Got it in 2.
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Alistair E*****e (from kilmarnock on 11 December 2020)
I telephoned with a product query and got an immediate helpful response. I ordered online which was easy and my order arrived appropriately packaged and was delivered on time. I recommend Fireparts.com and would use them again.
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Alan B*****n (from gerrards cross on 10 December 2020)
Quietly efficient.
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Calum M*****w (from dunfermline on 10 December 2020)
Brilliant firm to buy off.
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David R*****s (from cheshire on 10 December 2020)
Very good friendly service
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Andrew ***** (from cardiff on 10 December 2020)
Friendly Team. Prompt response.
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Alan F*****f (from kings lynn on 10 December 2020)
Great service
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James C*****d (from Dublin on 09 December 2020)
Great service, good quality parts and speedy delivery
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Carolyn F*****t (from carnforth on 09 December 2020)
Excellent service quick service from order to receiving them
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Andrew C*****f (from retford on 09 December 2020)
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Steve E*****s (from nottingham on 09 December 2020)
The service and information from you guys was very good and helpful. We ordered fire bars and a throat plate for the same Parkray and the info given by your team on throatplate was helpful and correct. Thank you. Will defiantly use you again and will recommend to friends and family.
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Sean C*****m (from cheltenham on 09 December 2020)
great service.  overkill with packaging though. box big enough for many times item. very high delivery cost.
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fireparts.com client (from craigavon on 09 December 2020)
Reply from fireparts.com admin

Thank you for your feedback, gauging the correct packaging is something we constantly assess and strive to improve.  When sending to Northern Ireland, due to the distance, we do increase the packaging around the product for extra protection (especially with cast iron products as they can be quite brittle if dropped).

As you correctly point out, the cost of postage is expensive to NI.  Fireparts subsidise some of this cost to make it slightly cheaper to our customers.  Due to the expense of transit, whilst we do appreciate the packaging is a little 'over kill' – our past experiences have proven to us that by ensuring the product arrives safely; saves much time, expense and ensures our customers receive the best service and products. Increasing packaging (certainly with longer distant parcels) helps us reduce breakages & redeliveries, which in turn helps to make the process more efficient with a lower carbon footprint.  I have forwarded your feedback to our dispatch team for consideration, it is something we constantly evaluate.  Thank you.

good quality bars at a very reasonable price rapid delivery top seller
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Paul F*****l (from goole on 09 December 2020)
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