Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Perfect from ordering to receiving items.
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Kayleigh ***** (from gloucester on 12 April 2020)
brilliant - fast delivery and got the right part
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Caroline M*****o (from reading on 12 April 2020)
Thank you, part came quick, considering we had no fire for a few days, im very thankful for that.
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Shirley C*****l (from Airdrie on 12 April 2020)
Good service, fast delivery and well packed.
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Malcolm B*****e (from grange-over-sands on 12 April 2020)
Excellent service, very pleased.????
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Robert W*****s (from mythyr tydfyll on 11 April 2020)
Excellent service. Glad I found you!
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Jill M*****n (from Chester on 11 April 2020)
Excellent prompt service
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Steven ***** (from aberdare on 11 April 2020)
Took slightly longer than expected but understandably because of coronavirus
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fireparts.com client (from thurso on 10 April 2020)
was amazed at how quickly my order arrived, thank you.
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Peter B*****t (from chelmsford on 10 April 2020)
Quick response no problems
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Martin L*****b (from lincoln on 10 April 2020)
Excellent, no fuss and spot on. It was well packed and arrived within 48 hours. The price was very good too.
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Rebecca S*****d (from hereford on 10 April 2020)
Quick delivery
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Robert B*****r (from duns on 09 April 2020)
five star
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Malcolm H*****l (from nr/cowbridge on 09 April 2020)
Ordering over phone simple, polite and helpful. Delivery prompt.
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fireparts.com client (from scottish borders on 08 April 2020)
Delivery on time and parts as ordered.
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Dale H*****y (from newark on 08 April 2020)
All good, packing fine, installed in minutes. Thanks
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Geoff K*****n (from derbyshire on 08 April 2020)
Excellent service despite the COVID 19. Will use them for all my future needs.
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Christine E*****d (from burslem on 08 April 2020)
Good service good parts arrived quickly at good price to
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Barry ***** (from Tyne wear on 05 April 2020)
Great service and good communication. Quickly dispatched and received. Pop
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Shona F*****n (from kirkwall on 04 April 2020)
I received the parts I had ordered for my aged Parkray the next day. Super fast service and quality items. Thank you very much ????
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Karen L*****e (from chale green on 02 April 2020)
Easy ordering, and fast delivery. Always order from Fireparts.
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Garry L*****n (from chester -le-street on 02 April 2020)
Fantastic service and communication.
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Lynn L*****e (from glen maye on 02 April 2020)
Thank you brilliant service.
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Leslie ***** (from aberdare on 02 April 2020)
Grateful service, product and delivery time line.
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Phil G*****d (from hutton rudby on 02 April 2020)
Great overall fast delivery thanks
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Robert ***** (from northumberland on 01 April 2020)
First class revice as usual. thanks Goods exactly as stated.
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Michael M*****r (from newcastle upon tyne on 29 March 2020)
Fabulous service. Helpful and friendly and great to do business with. Many thanks.
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Anne S*****r (from blackpool on 28 March 2020)
Sent promptly. Thanks.
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Geoffrey T*****l (from hexham on 28 March 2020)
Speedy delivery -polite and informative whenI rang - thoroughly recommend this company
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Mary L*****s (from swansea on 27 March 2020)
Great service, live in Northern Scotland and stove glass broke, panic our main source of heat in the winter, called Fireparts.com spoke to a very nice lady who sorted it out for me and said it would be in the post today, expected to wait a couple of days but it arrived next day, well packed, fitted in 20 minutes and stove back on. Thanks great service will be first place I call if I need anything.
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Edward D*****n (from findochty on 26 March 2020)
As usual excellent service
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Trevor G*****g (from Inverurie on 26 March 2020)
good service. no problems.
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Robert W*****r (from whitchurch on 26 March 2020)
As described. Great service.
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fireparts.com client (from frome on 25 March 2020)
Excellent service
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Stuart T*****l (from fridaythorpe on 22 March 2020)
Our Parkray has been in use since 1984- its nice to find a supplier of spares online that makes ordering parts easy. Goods arrived well packaged and in no time at all.
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Albert C*****n (from dublin 9 on 21 March 2020)
Service has been faultless. Good advice from the very helpful staff. Quick on time delivery.
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Alfred M*****h (from warkworth on 20 March 2020)
Very happy, very quick delivery and glad we could get the glass as we struggled to find it for the fire as most places just sold for wood burning stoves, a lot of us in rural areas still have fires! So thank you
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Janine G*****g (from old quarrington, durham on 20 March 2020)
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Christine W*****r (from eastleigh on 19 March 2020)
Easy to use website. Competitive prices. Fast despatch.
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Angela C*****y (from Liverpool on 19 March 2020)
Prompt and efficent service in dealing with an incorrect delivery.
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William B*****n (from llandysul on 19 March 2020)
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