Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Delighted with service, advised of delivery date and it came early, and it was well packaged. Tha nk you for providing spares for a fire we inherited when we bought the house 35 years ago.
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Lindi G*****y (from Burgess Hill on 22 January 2025)
Grate delivered promptly and fits perfectly in our fireplace. Thank you.
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Ian C*****k (from Banbury on 22 January 2025)
Perfect
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David W*****h (from Plymouth on 22 January 2025)
Easy ordering and quick delivery
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fireparts.com client (from Isle of Man on 21 January 2025)
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David C*****e (from Durham on 18 January 2025)
Replacement grate just the ticket and quick delivery
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Steven R*****n (from berwick upon tweed on 17 January 2025)
Quick and efficient
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fireparts.com client (from holmfirth on 17 January 2025)
T
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James S*****s (from Houghton le Spring on 16 January 2025)
Exellant service from staff who gave me information of the item
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fireparts.com client (from Bures on 16 January 2025)
As described, fits perfectly
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Ryan C*****r (from Laurencekirk on 16 January 2025)
Excellent service thank you
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fireparts.com client (from newton abbot on 15 January 2025)
Excellent service. Cont acted regularly on progress of order Item arrived within time stated, very carefully packed & in absolutely satisfactory condition
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John M*****y (from Bangor on 15 January 2025)
Great service you keep the customer updated and are helpful every time, thank you.
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Trevor M*****d (from newry on 15 January 2025)
Easy ordering process and goods arrived promptly
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fireparts.com client (from Isle of Man on 15 January 2025)
Delivered as promised. Excellent service.
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M C*****n (from Amlwch on 15 January 2025)
Parts arrived as planned. Well packed and excellent quality. I was kept informed at all times.
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Colin H*****n (from belleek on 15 January 2025)
Sound, reasonably priced grate.
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Peter D*****n (from Penrith on 14 January 2025)
Excellent service. Exactly what was ordered, at a reasonable price, well packaged and promptly delivered. Couldn't ask for more.
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Jo T*****e (from Coventry on 07 January 2025)
Brilliant service, item received earlier than I expected.
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Edward S*****r (from Salisbury on 30 December 2024)
Brilliant service thank you.
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fireparts.com client (from bury st edmunds on 28 December 2024)
The service is excellent and so speedy I hily recommend there service
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David Y*****w (from Scunthorpe on 27 December 2024)
part arrived as stated on form when order
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fireparts.com client (from nr/cowbridge on 26 December 2024)
Excellent quality with fast delivery
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Tony V*****s (from Llanrhystud on 26 December 2024)
Ordered easily and arrived 2 days later, excellent service.
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Basil S*****h (from hamstreet on 25 December 2024)
Excellent
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Steve C*****s (from Exeter on 22 December 2024)
Great service (or should I say "Grate" Service) I was unsure if the Fire Chamber was the correct one as the one on the website (and shown in the product feedback box below was for a LIFT OUT and I needed an OUTSIDE one) the dimensions didn't seem to match mine. My builder removed my existing Fire Chamber which had two protruding bolts making it seem wider so I agreed to accept the risk that I ordered the wrong one and the builder would "make it fit" - Lynne and Simon couldn't match up my photos with their stock. Not to be deterred they went back and measured the one in stock, let me know what they found and I decided to go for it. When it arrived it was an exact copy of my old one and the builder fitted it in a few hours. After letting the cement cure on the new bricks it's been working perfectly and I've even roasted some seasonal chestnuts on it. So overall a brilliant service and that's why I've given 5 starts. the only negative was that delivery took 3 days longer than expected. thanks again - photo's are on the way as requested Lynne
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Stuart C*****s (from Inverurie on 21 December 2024)
Very satisfied with all aspects of my order.
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Moon S*****n (from Leics on 20 December 2024)
I would give more stars if I could...we received the glass for the wood burner the following day...brillian t service.
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Pamela L*****e (from Hexham on 20 December 2024)
Fantastic service ordered them for my mum. Will definitely use again
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Erica ***** (from Huddersfield on 19 December 2024)
Good service and speedy delivery
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Matt A*****n (from Brierley Hill on 19 December 2024)
Very helpful was pleased with the service . They sorted it all out for me Thankyou
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Doreen C*****s (from Southampton on 19 December 2024)
Excellent service from first enquiry to speedy delivery.
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Michael T*****n (from mansfield on 19 December 2024)
Excellent service and communication, order arrived very quickly, would definitely recommend
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fireparts.com client (from nottingham on 19 December 2024)
A really good service, as usual the parts were in stock and sent out promptly. The prices are right and the quality is good. I always use Fire parts, I have bought some rubbish from others in the past.
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William J*****y (from Hawes on 19 December 2024)
Really good service and good product with a great price.
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Leigh D*****n (from Stockport on 08 December 2024)
Excellent service provided quick delivery would definitely recommend
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Anita ***** (from Shrewsbury on 08 December 2024)
We were very happy with your personal service.
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Margaret J*****s (from Isle of Cumbrae on 08 December 2024)
You would have got 5 stars if the delivery driver had delivered it on the day he said
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fireparts.com client (from Chester on 06 December 2024)
I don't go anywhere else for my grate. Fast delivery and product lasts much longer than others that are on the market.
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Lorraine ***** (from northwich on 06 December 2024)
Speedy delivery and all items as described.
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Sally J*****n (from Truro on 05 December 2024)
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