Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Great communication staff really do plesent quick and efficient service really prompt posted and delivery really good company to do business with many thanks
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James G*****r (from Wigton on 20 February 2025)
Excellent pre order advice, competitive pricing and very fast delivery.
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Phil S*****y (from Okehampton on 20 February 2025)
Great service. Great item. Order the wrong part to my fire but the company noticed before they dispatched it and amended my order. I don't buy parts from any other company. Definitely 5 stars
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Jennifer M*****w (from nottingham on 19 February 2025)
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Ian M*****n (from Beverley on 17 February 2025)
Can’t believe how quick we got the parts! Speedy .great.
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Karan W*****p (from whitehaven on 14 February 2025)
A pleasure do deal with. The website is very comprehensive. When I had an issue, Lynne was really helpful. I will be ordering some more items from you.
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Graham E*****s (from Tonbridge on 13 February 2025)
Excellent service. Quick arrival of product and exactly as described on website.
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Alan A*****s (from COLNE on 12 February 2025)
Easy ordering from Internet. Very well packaged Arrived in good condition. Will use again.
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Maureen W*****e (from Huddersfield on 12 February 2025)
Good communication and delivery
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Reginald P*****r (from St. Austell on 11 February 2025)
I rang your company to order a replacement Baxi grate. I had purchased one from you about 3 years ago and needed a replacement. You had record of my purchase and were able to quickly retrieve my details. Postage address was checked and I was told I would receive the grate in 2 or 3 days which I did. The service was 5 star and I was dealt with in a friendly and efficient way. Actually I kept a magnetic 'card' or your details on my refriderator where it remains.
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Frederick R*****r (from aberdeenshire on 10 February 2025)
Amazingly quick service. Good value and would be happy to use for future purchases. All great.
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Graham ***** (from Birkenhead on 10 February 2025)
Good service and quality replacement part.
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Kieron ***** (from Goole on 08 February 2025)
Absolutely brilliant. Just as ordered. Quick delivery. Would definitely buy again.
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Julie H*****h (from barnsley on 06 February 2025)
I rang to discuss the product I needed and the very helpful assistant advised what i needed.
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Mark H*****s (from Swadlincote on 06 February 2025)
Does the job fine
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Mark H*****k (from Raglan, Usk on 05 February 2025)
Ancient fireback had failed - but easy to find the appropriate parts on your site. Prompt delivery and easily fitted by my sweep. Thank you
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Philip B*****n (from Wallingford on 04 February 2025)
Excellent service with very prompt delivery Highly recommended
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Paul S*****s (from Church Stretton on 01 February 2025)
Lovely lady at the end of the phone - no long waits- full of knowledge and able to direct to items required - no hard sell on the more expensive item - great price and quality items - will definitely return
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Kerry F*****e (from Mansfield on 31 January 2025)
Good price and excellent delivery time. Highly recommended
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Marie H*****y (from Manchester on 31 January 2025)
The glass arrived sooner than expected and was well protected in a clever cardboard case lined with bubblewrap.
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fireparts.com client (from Bristol on 30 January 2025)
Very pleased with your service and speedy delivery.
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Norma H*****s (from Mold on 29 January 2025)
Brilliant service.
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Patricia K*****n (from Moreton-in-Marsh on 29 January 2025)
Delivered on date
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fireparts.com client (from Houghton le Spring on 26 January 2025)
Easy to order and Speedy delivery didn't feel I was being ripped off by having it delivered to a Scottish island
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fireparts.com client (from Millport on 26 January 2025)
Absolutely amazing asked for it to be sent ASAP and they did just that highly reccomend
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Stacey B*****r (from spalding on 25 January 2025)
Overall excellent service. Very efficient phone service on ordering and very rapid despatch and delivery. Couldn't have been better
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Gordon S*****h (from Farnham on 24 January 2025)
Great service prompt delivery
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fireparts.com client (from newark on 23 January 2025)
Excellent service, ash pan for fire arrived quickly and very reasonable price and postage costs.
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fireparts.com client (from Stroud on 23 January 2025)
Fast and efficient as always. Great service
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Nigel ***** (from Leicester on 23 January 2025)
Very professional and courteous and well informed
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Carol S*****n (from Wirral on 23 January 2025)
Always great to deal with you,quick and easy to find parts you need and order.
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Andrew C*****f (from retford on 23 January 2025)
Delighted with service, advised of delivery date and it came early, and it was well packaged. Tha nk you for providing spares for a fire we inherited when we bought the house 35 years ago.
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Lindi G*****y (from Burgess Hill on 22 January 2025)
Grate delivered promptly and fits perfectly in our fireplace. Thank you.
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Ian C*****k (from Banbury on 22 January 2025)
Perfect
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David W*****h (from Plymouth on 22 January 2025)
Easy ordering and quick delivery
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fireparts.com client (from Isle of Man on 21 January 2025)
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David C*****e (from Durham on 18 January 2025)
Replacement grate just the ticket and quick delivery
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Steven R*****n (from berwick upon tweed on 17 January 2025)
Quick and efficient
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fireparts.com client (from holmfirth on 17 January 2025)
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James S*****s (from Houghton le Spring on 16 January 2025)
Exellant service from staff who gave me information of the item
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fireparts.com client (from Bures on 16 January 2025)
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