Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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Michael Y*****s (from Warminster on 09 July 2020)
quick delivery and easy to order
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Lorraine H*****t (from malvern on 08 July 2020)
Quick response, had order quicker than order date will order from you again as I have before thank you
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A C*****r (from crumlin on 08 July 2020)
2nd order and cannot be more impressed with the service provided. Quick delivery and products are of fantastic quality. We ll done guys
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Craig A*****e (from Rotherham on 03 July 2020)
Excellent clear product description. Good communication and fast efficient delivery
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Frank M*****s (from leicester on 03 July 2020)
Thank you Fireparts for your great service. I received the parcel within 3 days of ordering - amazing in these difficult times. Beautifully packed too. Also thanks for the opportunity to buy a spare grate at a discount at the same time. I've always had trouble getting a new one locally, so now I have no worries.
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Gillian B*****k (from huddersfield on 03 July 2020)
Product was spot on as stated and arrived very quickly. No issues at all
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Scott C*****s (from tyne & wear on 03 July 2020)

Excellent although one was broken, it was replaced quickly
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Lee G*****e (from dunmow on 02 July 2020)
Reply from fireparts.com admin

Thank you, we have since spoken and you have received the replacement brick safely.  Baxi bricks sets weigh a hefty 30kg and are couriered in the manufactures own tailored boxed packaging with polystyrene protection, this is deemed the most safest way to transport them via courier (all the bricks sandwiched together makes them stonger as a complete parcel).  We supply these bricks sets all over the UK (even to remote Scottish Highland islands) & breakages in transit generally are very small given the quantity sold, should a breakage occur however, we will replace promptly (always ensure to take a photo of any broken parts in the box along with the outside of the box).  This helps with the couriers feedback and for us to prove they mishandled the item; we have reported your incident to them. Thank you so much for your business and feedback.
Great customer service & delivery
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Stephen L*****b (from belfast on 29 June 2020)
Prompt service, good value for money.
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Duncan L*****n (from yarm on 29 June 2020)
Quick delivery
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Graham M*****s (from stretton on 28 June 2020)
Good website,simple order process,good comunications
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David C*****e (from taynuilt on 28 June 2020)
Item fitted perfect, fast delivery perfect transaction 5star
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Colin D*****s (from merthyr tydfil on 28 June 2020)
to all concerned,well done and a excellent service. th ankyou, mr d.p.mobbs
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fireparts.com client (from chesterfield on 26 June 2020)
Great to be able to get parts excellent service.
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fireparts.com client (from newton abbot on 25 June 2020)
Absolutely brilliant service from start to finish, super efficient, you should think of running the country !!
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Austin R*****e (from burton on trent on 25 June 2020)

Excellent parts came. very quickly , easy to order , cannot fault the service .
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Ralph T*****d (from peterlee on 24 June 2020)
I have given a 5 because of all the help I was given by Phil. He went to so much trouble to explain about the product and emailed over information to help me.
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Patricia H*****r (from Stoke-on-Trent on 18 June 2020)
Great service kept informed all the way through the process. Arrived on time which living in Shetland is something we usually do not get. Product arrived well packed and all in one piece. On arrival fitted straight away fits perfectly. Very pleased thank you.
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fireparts.com client (from South Whiteness on 17 June 2020)
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fireparts.com client (from meath on 17 June 2020)
The correct Baxi 18" grate (as per photograph) arrived as requested, no problems whatsoever, a lot of sites depict a "Baxi 18" grate but not the proper design. Thank you
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Geoffrey W*****y (from bradford on 14 June 2020)
Genuine parts, good prices. Nice and easy to deal with
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Bryan D*****e (from hull on 14 June 2020)
I am very pleased. I places my order and was given a delivery date and time My order was on time
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Philip D*****n (from barnsley on 14 June 2020)
Very pleased with the service I received. I had a query about the size of the item I required which was answered promptly.
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Mark R*****y (from malvern on 10 June 2020)
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George ***** (from tideswell nr buxton on 10 June 2020)
Excellent service and product
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Carl A*****f (from telford on 10 June 2020)
I made an error on my order but quickly received an email concerning my error. The refund was done at the same time. I have used Fireparts 3 times now and they never fail to deliver good customer service and quality products.
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Mrs A*****a (from high wycombe on 09 June 2020)
Excellent communication
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Terry W*****n (from etherley dene, bishop auckland on 07 June 2020)
Great Service arrived the next day
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Sean B*****h (from brampton on 07 June 2020)
The telephone ordering was really easy. The lady who took the call rang us back to confirm that the part could be obtained, she talked us through the ordering and payment process so we knew what to expect. She also explained that the delivery time wasn't known because of the coronavirus. Everything was straight forward, well explained and we felt really well treated, we sill be using the service again.
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Peter W*****d (from nuneaton on 07 June 2020)
Brilliant service received even though I only received part of an order. Quick resolution. Will use again.
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Craig A*****e (from rotherham on 06 June 2020)
Quick service. Very pleased. Will use again.
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David B*****y (from glasgow on 05 June 2020)
Thank you brilliant service.
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Leslie ***** (from aberdare on 04 June 2020)
Product was great fit straight into my fire with no problems, ordering was very easy and delivery was prompt , many thanks for your service
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Allan ***** (from county durham on 04 June 2020)
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William L*****e (from Lancaster on 31 May 2020)
Very quick service. Can not fault it in any way.
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Neil S*****n (from north cotes on 31 May 2020)
Helpful advice for my pre-purchase enquiry. The part was dispatched quickly and I was kept fully informed of its arrival time and date. Packaged very well to prevent breakage in transit. Excellent service and I would have no hesitation in using this company again.
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Deborah ***** (from aberdare on 30 May 2020)
Thanks again, delivery to me was BEFORE the date specified. Well packaged and identical to the piece we’re replacing which is over 50 years old.
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Duncan S*****h (from hull on 30 May 2020)
Fantastic service; fast efficient and super helpful
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Julie E*****s (from penrhyndeudraeth on 29 May 2020)

I ordered on 19th May. Was told it would be mid June because you had to replenish your stock. I received an e-mail this am asking for feedback now I had received the product. I have yet to receive the product. Is this because it is due to be delivered today and your missive has just been sent early in anticipation of its delivery? Is this a standard e-mail sent automatically on the assumption that the product (fire bricks would normally be delivered by now? Have you delivered it to a carrier and there is a problem with the carrier. Has the carrier lost it? At all events you can see why your e-mail is causing a lot of confusion I understand these difficult times are hard to deal with using established standardised procedures Regards
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Jeremy H*****m (from harleston on 29 May 2020)
Reply from fireparts.com admin

28th June 2020 - Thank you Jeremy, we did have a delay with the Rayburn brick set you ordered over the Covid period and as such quoted 3 to 4 weeks delivery. As you are aware, the manufactures were all closed which restricted supply into the market place. You have of course received the bricks now, but for others reading we are fully stocked again!!

With regard to the 'feedback email' you received before the order had been delivered to you, this is an automated process and an email is sent out approx 8 days after the initial order was placed (to stop the system sending out, we should delay it manually on your account).... we did not delay the email and as such the system sent it out, for which we apologies.  I appreciate it must be annoying to receive a feedback email when you haven't even received the goods!!  I have personally reminded everyone again that when a product is delayed, the feedback email should be to. Thank you again for this valuable feedback.
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