Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Quick service. Very pleased. Will use again.
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David B*****y (from glasgow on 05 June 2020)
Thank you brilliant service.
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Leslie ***** (from aberdare on 04 June 2020)
Product was great fit straight into my fire with no problems, ordering was very easy and delivery was prompt , many thanks for your service
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Allan ***** (from county durham on 04 June 2020)
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William L*****e (from Lancaster on 31 May 2020)
Very quick service. Can not fault it in any way.
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Neil S*****n (from north cotes on 31 May 2020)
Helpful advice for my pre-purchase enquiry. The part was dispatched quickly and I was kept fully informed of its arrival time and date. Packaged very well to prevent breakage in transit. Excellent service and I would have no hesitation in using this company again.
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Deborah ***** (from aberdare on 30 May 2020)
Thanks again, delivery to me was BEFORE the date specified. Well packaged and identical to the piece we’re replacing which is over 50 years old.
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Duncan S*****h (from hull on 30 May 2020)
Fantastic service; fast efficient and super helpful
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Julie E*****s (from penrhyndeudraeth on 29 May 2020)

I ordered on 19th May. Was told it would be mid June because you had to replenish your stock. I received an e-mail this am asking for feedback now I had received the product. I have yet to receive the product. Is this because it is due to be delivered today and your missive has just been sent early in anticipation of its delivery? Is this a standard e-mail sent automatically on the assumption that the product (fire bricks would normally be delivered by now? Have you delivered it to a carrier and there is a problem with the carrier. Has the carrier lost it? At all events you can see why your e-mail is causing a lot of confusion I understand these difficult times are hard to deal with using established standardised procedures Regards
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Jeremy H*****m (from harleston on 29 May 2020)
Reply from fireparts.com admin

28th June 2020 - Thank you Jeremy, we did have a delay with the Rayburn brick set you ordered over the Covid period and as such quoted 3 to 4 weeks delivery. As you are aware, the manufactures were all closed which restricted supply into the market place. You have of course received the bricks now, but for others reading we are fully stocked again!!

With regard to the 'feedback email' you received before the order had been delivered to you, this is an automated process and an email is sent out approx 8 days after the initial order was placed (to stop the system sending out, we should delay it manually on your account).... we did not delay the email and as such the system sent it out, for which we apologies.  I appreciate it must be annoying to receive a feedback email when you haven't even received the goods!!  I have personally reminded everyone again that when a product is delayed, the feedback email should be to. Thank you again for this valuable feedback.
Very good service.produc ts very well packed and delivered Very quickly
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Rodney C*****n (from crewkerne on 27 May 2020)
Very satisfied with the order and speed of delivery
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Karen H*****y (from cranbrook on 27 May 2020)

Initial Feedback: Sadly the items have been lost in the post but having notified you, your staff are making a huge effort to send another set. Fingers crossed.

Feedback after part received: Thank you so much for dealing with my order and I’m relieved to say the new parts arrived today and they fit!! I’m very grateful to you.
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fireparts.com client (from romsey on 27 May 2020)
Reply from fireparts.com admin

Thank you for your feedback <name blanked>, we have combined your feedback and responding in one.... The couriers have been suprisingly efficient over the Covid period, however we have had the odd one or two parcels go astray.  I am pleased you have now received your parcel and looking at the notes on your account we sent this out very quickly.  Please accept my apologies and I give you assurances this is not our usual service and due to difficult times.  Please do come back to us and we will do our best to ensure you get the top level of customer service we expect our customers to receive :-)
Excellent service
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David M*****r (from cockermouth on 23 May 2020)
service excellent
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Robert P*****y (from hamsterley mill on 22 May 2020)
good website good delivery on time as promised.
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fireparts.com client (from KIrkby-in-Ashfield on 22 May 2020)
I was astounded by how quickly you processed my order - and I was also pleased to get your telephone call to let me know that one item was not in stock. I have arranged with you for that item, which was not as urgent as the fire bars, to be sent when more stock is available. Thank you for such excellent service. I have used your company before and will continue to do so in the future.
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Vivienne P*****n (from newtownards on 21 May 2020)
Delivered quickly.
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Christine ***** (from york on 20 May 2020)
Arrived on time, packaged well. And fits perfectly
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Diane B*****n (from bury st edmunds on 19 May 2020)
Thanks For your service that I received.I have completed my order yesterday I can now get my parkway door repaired and have your address for any more products may need in future.thank you again.
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Dennis M*****n (from CARDIFF on 19 May 2020)
excellent firm to deal with from ordering to customer service
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Ann K*****t (from via carnforth on 18 May 2020)
I'm very pleased with your service and will definitely be purchasing from you again. It was also very welcome that the parts turned up ahead of the estimated delivery time. Thank you.
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James H*****l (from mansfield on 16 May 2020)
Excellent
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Neil B*****h (from hemsworth on 16 May 2020)
First class service thank you . Good website.
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Eric F*****l (from stanstead on 14 May 2020)
Can't complain, got what I wanted and quicker than expected
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Michael T*****l (from middlesbrough on 13 May 2020)
Absolutely excellent service. I received an immediate reply to my product enquiry so made my order. Grate dispatched the following day and received the next. I have already recommended Fireparts to friends. Comp anies like this deserve to thrive, thank you so much.
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Valerie M*****e (from hutton rudby on 13 May 2020)
Fast & efficient service, would recommend
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Margaret A*****n (from chesterfield on 12 May 2020)
Excellent and prompt service. Very impressed. Will certainly be using Fireparts again.
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Roger D*****d (from liverpool on 12 May 2020)
Just right-and the fastest delivery I have received during the COVID time.
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Roy M*****y (from reigate on 12 May 2020)
Very pleased with the service under difficult circumstances right now. I was kept up to date with everything and Phil was especially helpful deleting an order that I created in error and advising when the order might be received. Thanks very much
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Frank G*****s (from hindhead on 12 May 2020)
Excellent service, friendly staff. First Class
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Joyce G*****n (from dumfries on 11 May 2020)
Thanks for the fast delivery spot on
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Darren ***** (from sunderland on 10 May 2020)
Great service ,quick deliver ,lovely customer service.
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Nigel E*****y (from bridstow, ross-on-wye on 09 May 2020)
Quick delivery considering the way postage is atm.
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Dorothy B*****t (from magherafelt on 09 May 2020)
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Gordon H*****n (from hinxworth hertfordshire on 09 May 2020)
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Mick G*****y (from sheffield on 09 May 2020)
Great service. Great product. Really pleased. Thank you.
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Patricia H*****r (from selkirk on 08 May 2020)
Thank you so much for your fast efficient service, particularly at this difficult time with the Covid 19 virus restrictions. Very much appreciated, stay safe and well
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June C*****e (from Norwich on 08 May 2020)
Excellent service during a difficult time (coronavirus). I was kept up to date with preparations for delivery and the item arrived exactly when pre-notified.
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Donald M*****n (from bishopton on 08 May 2020)
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Dennis M*****n (from cardiff on 08 May 2020)
Thanks very much. You kept me posted and the goods arrived in excellent condition.
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Richard ***** (from near beverley on 08 May 2020)
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