Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Excellent service
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Michael ***** (from county durham on 30 November 2019)
Really quick service
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Brian H*****s (from york on 30 November 2019)
Excellent service and swift dispatch of item required by me.A big player in this market quoted 3 weeks before the item l wanted could be obtained so a no brained where l placed my order Many thanks Christopher Dunkley
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Christopher J*****j (from harlow on 29 November 2019)
Good service with regular updates about times and dates of arrival of product.
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Arthur R*****f (from perth on 14 October 2019)
Great company very easy to deal with and quick delivery of item
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Judith E*****t (from southminster on 13 October 2019)
Special thanks to Lynne for all the help she gave me with order.easy transaction,an d very quick post,thanks very much,les@
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Leslie G*****w (from highland on 13 October 2019)
Excellent service
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Stephen W*****k (from woolpit on 13 October 2019)
Very fast and efficient service. Customer service was amazing.
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Alison N*****n (from southport on 12 October 2019)
Just what I wanted arrived in good time
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Stan R*****n (from berwick-upon-tweed on 11 October 2019)
Very happy with the speed of delivery and the fire board was of excellent quality. Highly recommend this company. Richard.
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Richard C*****s (from northallerton on 11 October 2019)
5
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fireparts.com client (from co.durham on 10 October 2019)
great web page and everything you need. will use again
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Geoffrey R*****s (from helston on 10 October 2019)
good service thanks
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Ken C*****k (from lancaster on 10 October 2019)
Fast service and forebears seem to be better quality than original ones!
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Gillian B*****d (from atherstone on 10 October 2019)

Even though payment was taken immediately ordered part has still not arrived with a story of the carrier has mislaid it have complained but still awaking delivery NOT GREAT
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David B*****n (from cardiff on 10 October 2019)
Reply from fireparts.com admin

Dear David,

   Thank you for taking the time to feedback about the service you have received from us. Please accept our sincere apologies for the delay experienced with your order. We called and spoke to your wife on 4th October to advise that the courier had mislaid your order, unfortunately the ashpan they mislaid was the last we had in stock.  We did try our network of suppliers to obtain another, as your Rayburn is an older model the ashpan is a 'special' order item & no others were available.  We advised your wife that the part would take approximately 2 weeks to get to you as it was having to be manufactured and offered her a full refund. This was rejected and we were advised to continue with the order placed. We would hope to have your Ashpan with you in the next few working days. As a respected and valued regularly returning customer we value your business and whilst the issue with the courier was not in our control, it does still reflect & is part of our service.  I have arranged to refund your courier charge as a goodwill gesture. I have also given feedback to management of the courier company.
 

Sincere apologies and Kind regards.
Lynne
Excellent service
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Brian H*****s (from york on 10 October 2019)
Parts received promptly. Well packed. As ordered. Useful section on the website with clear instructions on fitting the glass.
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Peter ***** (from hertford on 10 October 2019)
prompt service
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John D*****n (from royston on 10 October 2019)
Excellent speedy service would recommend to anyone
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Denise B*****h (from Haydon bridge on 07 October 2019)
prompt service
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John D*****n (from royston on 07 October 2019)
Pleasant people prompt efficient service will definitely use them again and recommend them to others
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Julie ***** (from bridgnorth on 06 October 2019)
5
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John S*****d (from leeds on 05 October 2019)

Ordering dispatch and price excellent. Only problem I had was with delivery by FedEx, I received message at 11.30am to say parcel being delivered only to find driver had called at 11.10, it then took 2 phone calls and 5 days to re deliver.
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Michael J*****j (from wolverhampton on 05 October 2019)
Reply from fireparts.com admin

Thank you Michael for your feedback, we have passed on your comments to the managers of FEDEX.  A reduced delivery service by our partner couriers impacts the overal service to our customer and something we do monitor closely.

Only complaint I have is that only 11 grate bars arrived, which left me with gaps as there are 14 in in my stove. Otherwise excellent delivery and service. Product is very good.
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Colin H*****n (from KINLOUGH on 03 October 2019)
Reply from fireparts.com admin

Hi Colin,

    Thank you for taking the time to feedback to us. Unfortunately you only ordered the 11 bar set (please check your order information for confirmation). Please do contact us if you require the further 3 bars and I'll arrange a goodwill discount. 
First class service. Very well informed staff. Friend ly.
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fireparts.com client (from trimsaran, kidwelly on 03 October 2019)
Parkray Fire grate, inner & outer quick order required, shipped extremely fast day perfect service from start to finish ..
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Ray T*****y (from add to order on 03 October 2019)
Happy with goods supplied and delivery service
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Peter C*****d (from Hatfield on 02 October 2019)
Wasn't sure what I wanted while ordering on line, lady rang me and was so helpful and reassuring and I was then able to order the right part which came swiftly and was perfect. I am just about to order another part in case one is needed in the future. Thank you Fireparts.
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Mae L*****y (from grimsby on 02 October 2019)
Parts were well priced, well packaged and delivered quickly. Excellent service, no problems at all.
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Kevin P*****l (from goxhill on 30 September 2019)
very good to deal with thank you
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Frank T*****n (from stogursey on 29 September 2019)
Excellent service, received quickly and all securely packaged
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Michelle R*****n (from driffield on 29 September 2019)
Fast delivery and well packed ???? Thank you
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Deborah P*****i (from gloucestershire on 26 September 2019)
Very pleased with products and fast delivery
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Pauline S*****h (from evercreech on 26 September 2019)
Excellent
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Gill C*****n (from stoke on trent on 26 September 2019)
Very quick delivery Woul d use this company again
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Eileen S*****r (from nottingham on 26 September 2019)
Excellent service. Quick and efficient.Than kyou.
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Anthony D*****s (from llandyssul on 26 September 2019)
Great service. Easy to find the correct part and easy to order. Good value for money too.
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Sandra C*****y (from Tranent on 25 September 2019)
Efficient service and items were packed well to avoid cracking fire bricks
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Don C*****n (from royston on 22 September 2019)
I am exceptionally pleased with the customer service and speedy dispatch of new orders, and also the prompt reply to any queries...:)
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Martin A*****n (from spalding on 20 September 2019)
Amazingly quick service!
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Richard F*****k (from wickford on 20 September 2019)
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