Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

No problems
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Ken ***** (from morpeth on 08 May 2020)
Delivered on schedule: no issues.
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Roger A*****n (from ilkeston on 08 May 2020)
Good efficient website and easy ordering
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Mark L*****y (from burford on 07 May 2020)
Good quality products quick and easy online ordering
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Michael T*****s (from rotherham on 07 May 2020)
It arrived next day
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Christine B*****e (from Newcastle upon Tyne on 07 May 2020)
I have now received the order as requested and would like to thank you for your excellent service, I will happily use your company again.
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Agnes C*****l (from portree on 02 May 2020)
Good - the guy I spoke to was really helpful
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Louise ***** (from sheffield on 30 April 2020)

problems with delivery but rectified immediately by yourselves. customer service excellent.
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Peter M*****e (from stirling on 30 April 2020)
Reply from fireparts.com admin

Thank you for your feedback, it has been a difficult time during this period, we are appreciative of your understanding (and praise of our customer service), thank you :-)
Got every high quality part you need @ good prices,fast payment,fast despatch never a problem with wrong part ect. highly recommended five stars ⭐⭐⭐⭐⭐
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David W*****s (from oakdale blackwood on 25 April 2020)
Despite being in the midst of a pandemic, I got the part required, thankyou!!
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Liz N*****t (from carmarthen on 25 April 2020)
Very pleased with my purchase of a fire cheek.. I can now repair our old fireplace...ve ry helpful staff and good service... would recommend....
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Colin M*****y (from norwich on 21 April 2020)
Hi Had a problem with the order was lost in transit, so sent a email picked up by Phil, sent out a new order received today. Thanks to Phil ,very helpful. Rega rds Andy Chandler and Janet Holloway
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Janet H*****y (from devizes on 20 April 2020)
Excellent helpful service highly recommended
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Steven ***** (from aberdare on 20 April 2020)
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Richard ***** (from cambridge on 19 April 2020)
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Thomas M*****r (from cupar on 15 April 2020)
very good
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Barry ***** (from brotton on 15 April 2020)
Excellent service and quick delivery to remote part of Scotland. All arrived well packed and in tact. Couldn't ask for more. Thank you Fireparts, home fire back burning bright!
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Clare S*****t (from lerwick on 15 April 2020)
As always, superb service. Lynne is always very friendly and helpful. Thank you.
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fireparts.com client (from swindon on 13 April 2020)
Perfect from ordering to receiving items.
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Kayleigh ***** (from gloucester on 12 April 2020)
brilliant - fast delivery and got the right part
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Caroline M*****o (from reading on 12 April 2020)
Thank you, part came quick, considering we had no fire for a few days, im very thankful for that.
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Shirley C*****l (from Airdrie on 12 April 2020)
Good service, fast delivery and well packed.
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Malcolm B*****e (from grange-over-sands on 12 April 2020)
Excellent service, very pleased.????
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Robert W*****s (from mythyr tydfyll on 11 April 2020)
Excellent service. Glad I found you!
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Jill M*****n (from Chester on 11 April 2020)
Excellent prompt service
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Steven ***** (from aberdare on 11 April 2020)
Took slightly longer than expected but understandably because of coronavirus
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fireparts.com client (from thurso on 10 April 2020)
was amazed at how quickly my order arrived, thank you.
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Peter B*****t (from chelmsford on 10 April 2020)
Quick response no problems
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Martin L*****b (from lincoln on 10 April 2020)
Excellent, no fuss and spot on. It was well packed and arrived within 48 hours. The price was very good too.
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Rebecca S*****d (from hereford on 10 April 2020)
Quick delivery
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Robert B*****r (from duns on 09 April 2020)
five star
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Malcolm H*****l (from nr/cowbridge on 09 April 2020)
Ordering over phone simple, polite and helpful. Delivery prompt.
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fireparts.com client (from scottish borders on 08 April 2020)
Delivery on time and parts as ordered.
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Dale H*****y (from newark on 08 April 2020)
All good, packing fine, installed in minutes. Thanks
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Geoff K*****n (from derbyshire on 08 April 2020)
Excellent service despite the COVID 19. Will use them for all my future needs.
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Christine E*****d (from burslem on 08 April 2020)
Good service good parts arrived quickly at good price to
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Barry ***** (from Tyne wear on 05 April 2020)
Great service and good communication. Quickly dispatched and received. Pop
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Shona F*****n (from kirkwall on 04 April 2020)
I received the parts I had ordered for my aged Parkray the next day. Super fast service and quality items. Thank you very much ????
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Karen L*****e (from chale green on 02 April 2020)
Easy ordering, and fast delivery. Always order from Fireparts.
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Garry L*****n (from chester -le-street on 02 April 2020)
Fantastic service and communication.
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Lynn L*****e (from glen maye on 02 April 2020)
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