Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Order process and customer service great. Firebricks had been packed in a box either side of a big heavy tub of fire cement and broke in transit - even with all the bubble wrap I would have thought this was inevitable. So the packaging is my only criticism. They were immediately replaced with no fuss and have now been fitted, all good.
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Sandie B*****n (from freckenham on 03 February 2020)
Reply from fireparts.com admin

Hi,

   Thank you for your feedback. Your comments about the packaging have been forwarded to the dispatch department so they can make improvements. We're glad to hear that your replacements arrived in a timely manner and are now fully fitted and in good order. 

Thanks again for taking the time to feedback.
Very pleased with the service I recieved and how fast the delivery was no complaints.
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Michael P*****s (from treorchy on 03 February 2020)
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Christopher P*****t (from mansfield notts on 03 February 2020)
fantastic service, returns replaced in short time.
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Andrew H*****n (from add to order on 01 February 2020)
5
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Paul P*****n (from blackwood on 01 February 2020)
Excellent service, very fast from ordering to delivery.
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Mark ***** (from bath on 30 January 2020)
Service was good and prompt
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Phil H*****y (from prestatyn on 29 January 2020)
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Philip S*****n (from chippenham on 28 January 2020)
Very happy with the 5 start service I received. The young lady was courteous, knowledgeable & dealt with my enquiry quickly & professionally . The speed of delivery was fast & packaging of the parts was exceptionally protective. All round a fantastic service. Thank you.
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Mark H*****y (from holywell on 28 January 2020)
Speedy service and good quality product
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Susan ***** (from choppington on 26 January 2020)
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Lara G*****e (from castletown on 26 January 2020)
The part I needed was very easy to find on your website and arrived really quickly. I will definitely use your company again.
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Andria B*****n (from rochester on 26 January 2020)
Very happy with service, even when there was a problem sorted out very quickly.
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John S*****n (from belmullet on 25 January 2020)
Excellent service. Great quality product which I’ve had difficulty obtaining elsewhere. Will use again.
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Caitlin G*****y (from ormskirk on 24 January 2020)
Great service - it arrived quickly, it fits. And I'm confident thatm had I experienced any problems, your cutomer service would have sorted me out promptly - thank you
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Colin W*****n (from wokingham on 24 January 2020)
5 Always great service and availability
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James P*****n (from bewdley on 24 January 2020)
Fast service. Good communication. Very easy to use.
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Louise D*****e (from andover on 24 January 2020)
Excellent service on all aspects from initial order to sorting problems to final delivery Many thanks DPD driver excellent to
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Norman ***** (from atherstone on 23 January 2020)
Quick and professional
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Geoff T*****e (from ross-shire on 23 January 2020)

Although part was not the correct one in the end the help given by your team was excellent.
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David ***** (from wilmslow on 23 January 2020)
Reply from fireparts.com admin

Thanks David for your feedback.  It is difficult to identify some parts and appliances.  Customers can also send in pictures of their appliances and we will help them identify them to minimise the risk of incorrect parts ordered.  However, should an incorrect part be ordered we will work with our customers as a matter of priority to get the correct part identified & sent.
Fast delivery! can't complain. Keep it up.
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Karan W*****p (from whitehaven on 23 January 2020)
Web site good clear to understand.Del ivery good, packaging first class
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Tony S*****e (from argyll on 22 January 2020)
excellent service very friendly and helpfull
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C V*****t (from petworth on 18 January 2020)
Great service as always.Lynne is great ,knows the products, never any problems,thank s so much Lynne,Regards, Ray.
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Ray M*****n (from wolverhampton on 17 January 2020)
Excellent service. Easy to order. Prompt delivery. Competitive price. I have used you before and will be happy to use you again. Thank you.
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Warwick S*****n (from ford on 17 January 2020)
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Maciej A*****a (from bray on 17 January 2020)
All perfect.
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Bill B*****e (from Edinburgh on 16 January 2020)
Good job! Ordered paid for and delivered as stated - no problems
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David W*****h (from thornton cleveleys on 16 January 2020)
Apart from being delivered a day late fantastic
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Robert S*****g (from norwich on 16 January 2020)
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Kevin ***** (from croydon on 16 January 2020)
Quick efficent service & fair pricing. Would recommend.
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Margaret A*****n (from chesterfield on 16 January 2020)
Good, quick service and good packaging.
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Michael W*****l (from frodsham on 16 January 2020)
Very swift service and reasonable prices. Was told my fire part would be delivered within two days, and it was.
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Don W*****t (from Workington on 15 January 2020)
GOOD, EASY TO DEAL WITH. ONLY NEEDED MORE OF A HEADS UP RE DELIVERY SCHEDULE IN ORDER TO MONITOR IT WE GET TOO MUCH KNOCK AND RUN THATS ALL
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Robert V*****n (from west haddon on 15 January 2020)
Excellent communication. .
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Lisa B*****y (from derbyshire on 13 January 2020)
Very helpful and knowledgable
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Robert ***** (from Leicestershire on 12 January 2020)
Easy website to navigate. Good advice to make sure one orders the correct part. Easy to place order, good communication as to receipt and confirmation of order, good updates on delivery and final product was well packaged and precisely what was required. Excellent service.
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David H*****s (from Longfield on 11 January 2020)
Fast service and got exactly what I wanted hassle free at a good price
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Stephen B*****n (from stafford on 11 January 2020)
Excellent service over a difficult Christmas period for delivery. Good communication
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Mark C*****n (from not gordon on 11 January 2020)
Excellent service product arrived quickly and very well packaged.
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Michael G*****e (from Worcester on 11 January 2020)
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