Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Speedy service and good quality product
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Susan ***** (from choppington on 26 January 2020)
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Lara G*****e (from castletown on 26 January 2020)
The part I needed was very easy to find on your website and arrived really quickly. I will definitely use your company again.
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Andria B*****n (from rochester on 26 January 2020)
Very happy with service, even when there was a problem sorted out very quickly.
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John S*****n (from belmullet on 25 January 2020)
Excellent service. Great quality product which I’ve had difficulty obtaining elsewhere. Will use again.
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Caitlin G*****y (from ormskirk on 24 January 2020)
Great service - it arrived quickly, it fits. And I'm confident thatm had I experienced any problems, your cutomer service would have sorted me out promptly - thank you
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Colin W*****n (from wokingham on 24 January 2020)
5 Always great service and availability
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James P*****n (from bewdley on 24 January 2020)
Fast service. Good communication. Very easy to use.
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Louise D*****e (from andover on 24 January 2020)
Excellent service on all aspects from initial order to sorting problems to final delivery Many thanks DPD driver excellent to
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Norman ***** (from atherstone on 23 January 2020)
Quick and professional
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Geoff T*****e (from ross-shire on 23 January 2020)

Although part was not the correct one in the end the help given by your team was excellent.
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David ***** (from wilmslow on 23 January 2020)
Reply from fireparts.com admin

Thanks David for your feedback.  It is difficult to identify some parts and appliances.  Customers can also send in pictures of their appliances and we will help them identify them to minimise the risk of incorrect parts ordered.  However, should an incorrect part be ordered we will work with our customers as a matter of priority to get the correct part identified & sent.
Fast delivery! can't complain. Keep it up.
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Karan W*****p (from whitehaven on 23 January 2020)
Web site good clear to understand.Del ivery good, packaging first class
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Tony S*****e (from argyll on 22 January 2020)
excellent service very friendly and helpfull
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C V*****t (from petworth on 18 January 2020)
Great service as always.Lynne is great ,knows the products, never any problems,thank s so much Lynne,Regards, Ray.
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Ray M*****n (from wolverhampton on 17 January 2020)
Excellent service. Easy to order. Prompt delivery. Competitive price. I have used you before and will be happy to use you again. Thank you.
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Warwick S*****n (from ford on 17 January 2020)
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Maciej A*****a (from bray on 17 January 2020)
All perfect.
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Bill B*****e (from Edinburgh on 16 January 2020)
Good job! Ordered paid for and delivered as stated - no problems
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David W*****h (from thornton cleveleys on 16 January 2020)
Apart from being delivered a day late fantastic
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Robert S*****g (from norwich on 16 January 2020)
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Kevin ***** (from croydon on 16 January 2020)
Quick efficent service & fair pricing. Would recommend.
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Margaret A*****n (from chesterfield on 16 January 2020)
Good, quick service and good packaging.
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Michael W*****l (from frodsham on 16 January 2020)
Very swift service and reasonable prices. Was told my fire part would be delivered within two days, and it was.
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Don W*****t (from Workington on 15 January 2020)
GOOD, EASY TO DEAL WITH. ONLY NEEDED MORE OF A HEADS UP RE DELIVERY SCHEDULE IN ORDER TO MONITOR IT WE GET TOO MUCH KNOCK AND RUN THATS ALL
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Robert V*****n (from west haddon on 15 January 2020)
Excellent communication. .
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Lisa B*****y (from derbyshire on 13 January 2020)
Very helpful and knowledgable
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Robert ***** (from Leicestershire on 12 January 2020)
Easy website to navigate. Good advice to make sure one orders the correct part. Easy to place order, good communication as to receipt and confirmation of order, good updates on delivery and final product was well packaged and precisely what was required. Excellent service.
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David H*****s (from Longfield on 11 January 2020)
Fast service and got exactly what I wanted hassle free at a good price
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Stephen B*****n (from stafford on 11 January 2020)
Excellent service over a difficult Christmas period for delivery. Good communication
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Mark C*****n (from not gordon on 11 January 2020)
Excellent service product arrived quickly and very well packaged.
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Michael G*****e (from Worcester on 11 January 2020)
Great friendly service. Well Done
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Paul M*****n (from included on 06 January 2020)
Always satisfied with the service Fireparts provide. They are efficient, prompt, helpful and friendly.
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Brian C*****n (from south shields on 04 January 2020)
very quick delivery!!
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Linda H*****y (from Isle of Arran on 02 January 2020)
Fast and reliable very good quality parts i wont buy from anywhere else :)
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David W*****s (from gwent on 31 December 2019)

Delivery was swift and the parts were as ordered. However the riddling/ operating tool is rubbish compared to the one it's replacing.
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Clyde W*****s (from kilmarnock on 31 December 2019)
Reply from fireparts.com admin

Thanks Clyde for your feedback.  The riddling handle supplied is Hunter / Parkray (the manufacture) supplied handle.  We have noticed generally with various manufacures that over the years some parts are being made differently (including bricks) to lighten for transportation and also help reduce manufacturing costs and as a result end retail price.  Unfortunately, there is little we can do as this is the orginal factory produced item.  Thank you however for the comments regarding swift delivery :-)
Fireparts could not have been more attentive or helpful. I thororoughly recommend this company.
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Edward G*****g (from included on 29 December 2019)
Excellent
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Ron C*****n (from stockton on tees on 28 December 2019)
First class in all respects. A pleasure to deal with you company.
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Sarah ***** (from shotts on 27 December 2019)
First class service from start to finish
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Sarah ***** (from shotts on 27 December 2019)
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