Customer Feedback

Thanks Clyde for your feedback.  The riddling handle supplied is Hunter / Parkray (the manufacture) supplied handle.  We have noticed generally with various manufacures that over the years some parts are being made differently (including bricks) to lighten for transportation and also help reduce manufacturing costs and as a result end retail price.  Unfortunately, there is little we can do as this is the orginal factory produced item.  Thank you however for the comments regarding swift delivery :-)

Thank you for your feedback and the detail in which you have explained the situation... this is exactly the kind of issue we are hoping to capture with our 360 feedback. We cannot see you reported this to us by email or telephone and as such the feedback form has proven a great way for you to advise us.  It is a very challenging time for the couriers over the Xmas period and their service can be strained. The Couriers distribute the parcel via the depot nearest to our customers house, so we will ensure the depot responsible for your area (Evesham) is notified of the experience you received. This reflects on our service as we are responsible for getting the product to you in a timely and safe manner , even at Xmas!!  Whilst most of our deliveries around the UK are delivered on time and without issue, should any customers experience issues with their delivery / depot, then please call or if our phone line is closed send us an email, we will track it down for you.  Once again, thank you so much for taking time to let us know and we are pleased you received the items in time for Xmas :-)

Thank you for taking the time to keep us informed, you should have received your order within 3 working days, the couriers have been exceptionally busy in the lead up to xmas and the delay was due to exceptional delivery volumes. Please do accept our apologies, we expect it to be back to normal after Xmas!