Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

prompt service
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John D*****n (from royston on 10 October 2019)
Excellent speedy service would recommend to anyone
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Denise B*****h (from Haydon bridge on 07 October 2019)
prompt service
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John D*****n (from royston on 07 October 2019)
Pleasant people prompt efficient service will definitely use them again and recommend them to others
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Julie ***** (from bridgnorth on 06 October 2019)
5
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John S*****d (from leeds on 05 October 2019)

Ordering dispatch and price excellent. Only problem I had was with delivery by FedEx, I received message at 11.30am to say parcel being delivered only to find driver had called at 11.10, it then took 2 phone calls and 5 days to re deliver.
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Michael J*****j (from wolverhampton on 05 October 2019)
Reply from fireparts.com admin

Thank you Michael for your feedback, we have passed on your comments to the managers of FEDEX.  A reduced delivery service by our partner couriers impacts the overal service to our customer and something we do monitor closely.

Only complaint I have is that only 11 grate bars arrived, which left me with gaps as there are 14 in in my stove. Otherwise excellent delivery and service. Product is very good.
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Colin H*****n (from KINLOUGH on 03 October 2019)
Reply from fireparts.com admin

Hi Colin,

    Thank you for taking the time to feedback to us. Unfortunately you only ordered the 11 bar set (please check your order information for confirmation). Please do contact us if you require the further 3 bars and I'll arrange a goodwill discount. 
First class service. Very well informed staff. Friend ly.
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fireparts.com client (from trimsaran, kidwelly on 03 October 2019)
Parkray Fire grate, inner & outer quick order required, shipped extremely fast day perfect service from start to finish ..
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Ray T*****y (from add to order on 03 October 2019)
Happy with goods supplied and delivery service
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Peter C*****d (from Hatfield on 02 October 2019)
Wasn't sure what I wanted while ordering on line, lady rang me and was so helpful and reassuring and I was then able to order the right part which came swiftly and was perfect. I am just about to order another part in case one is needed in the future. Thank you Fireparts.
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Mae L*****y (from grimsby on 02 October 2019)
Parts were well priced, well packaged and delivered quickly. Excellent service, no problems at all.
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Kevin P*****l (from goxhill on 30 September 2019)
very good to deal with thank you
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Frank T*****n (from stogursey on 29 September 2019)
Excellent service, received quickly and all securely packaged
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Michelle R*****n (from driffield on 29 September 2019)
Fast delivery and well packed ???? Thank you
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Deborah P*****i (from gloucestershire on 26 September 2019)
Very pleased with products and fast delivery
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Pauline S*****h (from evercreech on 26 September 2019)
Excellent
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Gill C*****n (from stoke on trent on 26 September 2019)
Very quick delivery Woul d use this company again
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Eileen S*****r (from nottingham on 26 September 2019)
Excellent service. Quick and efficient.Than kyou.
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Anthony D*****s (from llandyssul on 26 September 2019)
Great service. Easy to find the correct part and easy to order. Good value for money too.
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Sandra C*****y (from Tranent on 25 September 2019)
Efficient service and items were packed well to avoid cracking fire bricks
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Don C*****n (from royston on 22 September 2019)
I am exceptionally pleased with the customer service and speedy dispatch of new orders, and also the prompt reply to any queries...:)
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Martin A*****n (from spalding on 20 September 2019)
Amazingly quick service!
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Richard F*****k (from wickford on 20 September 2019)
Delivered quickly.
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fireparts.com client (from cheshire on 19 September 2019)
Wonderful service
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Nicola R*****s (from Bridgwater on 19 September 2019)
Excellent Five Star service, delivery arrived next day, Highly Recommended
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Robert M*****k (from yeovil on 19 September 2019)
Quick efficient service
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Graham M*****n (from doncaster on 19 September 2019)
Very efficient
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Mrs S*****n (from doncaster on 19 September 2019)
prompt,efficen t,competetive service,thanks
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Colin T*****r (from pensford on 18 September 2019)
All fine, delivered promptly. Have used before and will use again.
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fireparts.com client (from Bury St Edmunds on 18 September 2019)
5
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Stephen J*****s (from kingswood on 18 September 2019)
excellent service
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Susan ***** (from hodnet on 18 September 2019)
Quick delivery and good range. Very satisfied
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Jason B*****d (from bicester on 18 September 2019)
Excellent, fast service.
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Mark R*****r (from holyhead on 15 September 2019)
Easy website, super fast & consistent on time delivery Good value items & well packaged. Sup erb as usual.. Many Thanks
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Ray T*****y (from add to order on 15 September 2019)
Excellent service.
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fireparts.com client (from thurles on 14 September 2019)
5 Star
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fireparts.com client (from wickhampton on 14 September 2019)
Thank so much for the fast delivery of the items ordered many thanks
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fireparts.com client (from Ballina Co Mayo on 13 September 2019)
Excellent service, very helpful helping me identify the model of my fire so I could order the correct parts. Very fast delivery and excellent value for money. Thanks!
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Joanne P*****n (from appleby in westmorland on 13 September 2019)
Item arrived correct and in good time.
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fireparts.com client (from bishops stortford on 12 September 2019)
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