Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

good fast service.one brick was damaged in transit and was replaced with no quibble next delivery. Thank you
Rating:

Steve ***** (from powys on 30 April 2019)
Reply from fireparts.com admin

Dear Steve, Thank you for this feedback and the photos you sent in showing the brick that arrived in transit broken. As we discussed and agreed, the product packaging was of a good standard and we both felt there was no requirement for increasing this.  By the very nature of the bricks, they are fragile, generally we have an excellent safe delivery record. We have given feedback to the couriers as clearly on this occassion your parcel looks to have been mishandled within the delivery process.  I am pleased you felt we rectified the situation promptly  Thank you for your business and feedback which we greatly appreciate
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