Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Happy with goods supplied and delivery service
Rating:

Peter C*****d (from Hatfield on 02 October 2019)
Wasn't sure what I wanted while ordering on line, lady rang me and was so helpful and reassuring and I was then able to order the right part which came swiftly and was perfect. I am just about to order another part in case one is needed in the future. Thank you Fireparts.
Rating:

Mae L*****y (from grimsby on 02 October 2019)
Parts were well priced, well packaged and delivered quickly. Excellent service, no problems at all.
Rating:

Kevin P*****l (from goxhill on 30 September 2019)
very good to deal with thank you
Rating:

Frank T*****n (from stogursey on 29 September 2019)
Excellent service, received quickly and all securely packaged
Rating:

Michelle R*****n (from driffield on 29 September 2019)
Fast delivery and well packed ???? Thank you
Rating:

Deborah P*****i (from gloucestershire on 26 September 2019)
Very pleased with products and fast delivery
Rating:

Pauline S*****h (from evercreech on 26 September 2019)
Excellent
Rating:

Gill C*****n (from stoke on trent on 26 September 2019)
Very quick delivery Woul d use this company again
Rating:

Eileen S*****r (from nottingham on 26 September 2019)
Excellent service. Quick and efficient.Than kyou.
Rating:

Anthony D*****s (from llandyssul on 26 September 2019)
Great service. Easy to find the correct part and easy to order. Good value for money too.
Rating:

Sandra C*****y (from Tranent on 25 September 2019)
Efficient service and items were packed well to avoid cracking fire bricks
Rating:

Don C*****n (from royston on 22 September 2019)
I am exceptionally pleased with the customer service and speedy dispatch of new orders, and also the prompt reply to any queries...:)
Rating:

Martin A*****n (from spalding on 20 September 2019)
Amazingly quick service!
Rating:

Richard F*****k (from wickford on 20 September 2019)
Delivered quickly.
Rating:

fireparts.com client (from cheshire on 19 September 2019)
Wonderful service
Rating:

Nicola R*****s (from Bridgwater on 19 September 2019)
Excellent Five Star service, delivery arrived next day, Highly Recommended
Rating:

Robert M*****k (from yeovil on 19 September 2019)
Quick efficient service
Rating:

Graham M*****n (from doncaster on 19 September 2019)
Very efficient
Rating:

Mrs S*****n (from doncaster on 19 September 2019)
prompt,efficen t,competetive service,thanks
Rating:

Colin T*****r (from pensford on 18 September 2019)
All fine, delivered promptly. Have used before and will use again.
Rating:

fireparts.com client (from Bury St Edmunds on 18 September 2019)
5
Rating:

Stephen J*****s (from kingswood on 18 September 2019)
excellent service
Rating:

Susan ***** (from hodnet on 18 September 2019)
Quick delivery and good range. Very satisfied
Rating:

Jason B*****d (from bicester on 18 September 2019)
Excellent, fast service.
Rating:

Mark R*****r (from holyhead on 15 September 2019)
Easy website, super fast & consistent on time delivery Good value items & well packaged. Sup erb as usual.. Many Thanks
Rating:

Ray T*****y (from add to order on 15 September 2019)
Excellent service.
Rating:

fireparts.com client (from thurles on 14 September 2019)
5 Star
Rating:

fireparts.com client (from wickhampton on 14 September 2019)
Thank so much for the fast delivery of the items ordered many thanks
Rating:

fireparts.com client (from Ballina Co Mayo on 13 September 2019)
Excellent service, very helpful helping me identify the model of my fire so I could order the correct parts. Very fast delivery and excellent value for money. Thanks!
Rating:

Joanne P*****n (from appleby in westmorland on 13 September 2019)
Item arrived correct and in good time.
Rating:

fireparts.com client (from bishops stortford on 12 September 2019)
Fast delivery and competitive prices
Rating:

Kate P*****n (from dronfield on 12 September 2019)
Very good experience overall: quick and easy support line (friendly person picks up the phone). Prompt delivery. Would definitely recommend.
Rating:

Anna R*****l (from hinckley on 12 September 2019)
Excellent service, very quick and efficient. Five star service
Rating:

Ken D*****y (from harlech on 11 September 2019)
The service was excellent ad no problem at all with the ordering .Delivery was excellent.Fast and relyable.
Rating:

Angela M*****s (from chesterfield on 11 September 2019)
very good service as usual cannot fault. second to none from start to finish.would recomend this to anyone
Rating:

John S*****m (from wolverhampton on 08 September 2019)
Have purchased from Fireparts before, items are always available, if there is a delay they always let you know.
Rating:

Karan W*****p (from whitehaven on 06 September 2019)

Good quailty part. Fit exactly in the door. Note to whoever's fitting, make sure the surface is clean and flush before fitting. Fire rope could of been longer and better quailty
Rating:

Kevin ***** (from ilkeston on 02 September 2019)
Reply from fireparts.com admin

Thanks Kevin for the feedback, you rightly point out that making the surfaces clean & flush is of paramount importance.  For others interested, please read our article on 'HOW TO REPLACE A STOVE GLASS'.  With regard to your comments about rope length & quality, we have passed on your comments to our stores to ensure the length of rope is 1 metre and cut accurately.  The rope is manufactured by a leading company, years ago (over 10 years) the product supplied by Parkray was a heat proof paper channel, however, the manufactures stopped making.  There are paper channels on the market , however the ones we examined where thinner than the orginal channels.  The ladder rope we supplied to you is a standard now used by many manufactures and deemed acceptable, indeed we have supplied it for many years and it seems to do the job!

Easy to order, there was a hiccup with the order, but all sorted quickly. The only issue I had at all was the I'm not a robot thing - that took ages and might get some people to give up.
Rating:

Nicola M*****s (from llanidloes on 31 August 2019)
Reply from fireparts.com admin

Thank you for your feedback about the 'captcha robot'.  This was installed on the checkout to add more security to our site.  We are aware of the issue where the 'captcha' may have to be selected a few times before it will allow the order to complete, we have sent your feedback to our web developers so they can speed up the fix. Thanks again.
excellent, quick, efficient, polite service. Well done!
Rating:

David P*****e (from salisbury on 31 August 2019)
PaymentLogos