Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Quick service
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Frank A*****d (from Banbury on 05 December 2024)
Everything about this was excellent. Lynne- if you're reading this, and I suspect you are, because I also suspect you secretly run the company- thank you again for all your help. I type this by the fire.
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Guy ***** (from fawley on 05 December 2024)
Excellent service, parts arrived promptly as scheduled I ordered this identical item a couple of years ago when I received the wrong but similar part. I was therefore relieved that was no mix up this time and the correct part was delivered.
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fireparts.com client (from Stonehaven on 05 December 2024)
Prompt and efficient service.
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Adrian ***** (from Brackley on 05 December 2024)
Excellent dependable service
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David G*****w (from Gordon on 04 December 2024)
On-line web site easy to use, parts arrived on time, Items well packed, great service.
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fireparts.com client (from Hitchin on 04 December 2024)
As always with Fireparts these items were delivered very quickly and they didn’t leave me ‘hanging’ very happy.
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John S*****g (from rugby on 04 December 2024)
Excellent service, very quick response to questions and very friendly staff. Would definitely use again without fail.
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Annette S*****h (from Derby on 03 December 2024)
Great service same day delivery will definitely use again
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Keith B*****y (from Wakefield on 02 December 2024)
Very pleased. Lynne took my order. Great customer service.
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Mary J*****j (from clonmany on 02 December 2024)
Have only had one problem in all the time I've ordered from you. But even that was not your folt, but down to the delivery person.
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Ernest K*****d (from horncastle on 02 December 2024)
A good grate you had in stock prompt customer service but all the couriers Are rubbish and can't tell the time . Kind regards Colin The Chimney Doctors Harro gate . The name and logo is a registered trademark to myself.
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Colin B*****r (from harrogate on 01 December 2024)
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fireparts.com client (from Stafford on 30 November 2024)
you did exactly what you said you would . the parts arrived on time and as required
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Neville W*****d (from Chester on 29 November 2024)
Fab. I made a mistake, and ordered 2 of one product . After quick email all sorted out before the product was dispatched.
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Rachael G*****s (from CARNFORTH on 28 November 2024)
Great service delivery within 3 days
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fireparts.com client (from Droitwich on 28 November 2024)
good quality
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Ray P*****n (from Spilsby on 27 November 2024)
Rayburn MF Firebrick order was delivered promptly, well packed, no breakages
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Richard ***** (from Castle Douglas on 27 November 2024)
5
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Sidney J*****j (from deal on 24 November 2024)
Very quick response to our order and very well packaged. Product is well made and should last well.
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Margaret S*****e (from Brixham on 24 November 2024)
Arrived promptly, well packaged.
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Mrs S*****s (from Nottingham on 23 November 2024)
Delivered on time. Communication throughout excellent.
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Jo C*****n (from Atherstone on 22 November 2024)
Fast delivery very well packed all good thanks
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Peter T*****r (from Maldon on 21 November 2024)
Excellent service.
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David ***** (from doncaster on 09 November 2024)
Excellent service, second to none and at a very competitive price. The order for the fire grate was dealt with promptly and the part was delivered well within the quoted timeframe.
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fireparts.com client (from Nantwich on 07 November 2024)
I needed to replace a damaged log retainer/deepe ning bar, ash box and grate in a 60+ fireplace. I hadn’t a clue which parts, make or model I needed. I was guided extremely efficiently by Lynne from orders. All my many questions and queries were answered promptly and as a resulted I purchased all the required parts. These were delivered within a couple of days and all were correct and fitted perfectly. Nothing was too much trouble for Lynne and I couldn’t have completed this purchase without her expertise and endless patience with my many queries and questions.
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Patricia R*****w (from Caterham on 02 November 2024)
Quick and easy to find the parts required, simple purchase procedure, delivery within reasonable time.
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Steve R*****s (from manchester on 31 October 2024)
Have dealt with Fireparts several times now and wouldn't use anyone else. Product is always delivered promptly.Would Would highly recommend.
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Sandra C*****y (from Tranent on 30 October 2024)
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Michael T*****s (from Rotherham on 30 October 2024)
5 Star
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Sylvia W*****d (from ridgemont on 28 October 2024)
Very good service.found everything needed.fire front is amazing.burnin g smokeless ovals it had reduced the ash by about a third.very efficient burn
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Martyn C*****y (from Barry on 27 October 2024)
Great Service, item arrived on time, will definitely order again.
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Paul B*****w (from Liverpool on 26 October 2024)
Very efficient service, fire bricks arrived in 3 working days.
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Jane E*****s (from Cowbridge, vale of Glamorgan on 25 October 2024)
Very happy dealing with your company. Great to be able to speak by phone to a knowledgeable person who is able to offer good and correct advice. This is our second time to deal with your company, and as we live in Ireland, we obviously regret the decision on Brexit. This is the only issue that is off-putting for us. Otherwise very satisfied with the service we received.
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Kieran W*****h (from Co. Dublin on 25 October 2024)
Quick delivery. Correct parts.
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David ***** (from doncaster on 25 October 2024)
The personal service I received from Lynne is second to none. Living where I do in a relatively remote area of the Highlands of Scotland, I am forced to conduct alot of my shopping and business online. As such, I am able to objectively comment on the service I receive from each company I deal with. Lynne was able to give a personal touch to the purchases I made with prompt responses to each enquiry. I'm sure there are are others in the Fireparts.com team that have had a part in completing my orders, but Lynne stood out as someone who appeared to have her 'finger on the pulse' - and did not give the customer (me) the feeling that I was asking too much of them to complete my enquiry. I have now completed repairs to two stoves with the parts obtained from Fireparts.com. This will be my first port of call should I need anything further to repair or maintain these stove in the future.
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Stuart M*****g (from Newtonmore on 25 October 2024)
So pleased with the purchase, fitted just right. Thank you.
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Sophia J*****s (from Ebbw Vale on 23 October 2024)
Always delivers on time
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Martin ***** (from stoke on trent on 23 October 2024)
Excellent service and prompt delivery Will use again definitely
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Andrew ***** (from Newport on 23 October 2024)
Received 1st class product many thanks
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James S*****r (from Caernarfon on 22 October 2024)
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