Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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Clive M*****o (from reading on 11 October 2025)
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Paul C*****k (from Tamworth on 11 October 2025)
very helpfull staff throughout the ordering phase. A quick and efficient service. I cut the peice i needed today and had enough leftover to replace the back panel as well. Happy days Well done I will deffinately reccomend you to other fire users Thank you
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Nigel J*****n (from breedon on the hill, derby on 10 October 2025)
Excellent as always
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Robert C*****n (from witney on 08 October 2025)
Good service and helpful on phone too.
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fireparts.com client (from Haslemere on 08 October 2025)
Excellent
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Aubrey B*****t (from flamstead, st albarns on 03 October 2025)
Good service. part arrived quickly and well packed
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Ann A*****i (from bewdley on 03 October 2025)
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fireparts.com client (from midge hall leyland on 28 September 2025)
first class service
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Peter T*****n (from nr glasgow on 27 September 2025)
Excellent fast service
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Steven ***** (from aberdare on 24 September 2025)
arrived promptly and wssa perfect fit, as i expected having ordered another replacement some time ago
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fireparts.com client (from alton on 23 September 2025)
Communication was generally good, although there was a delay in the delivery of my order that I had to follow up on; but the response to this was very prompt and my order arrived the following day.
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Richard C*****t (from ST. AUSTELL on 22 September 2025)
Good communication’ delivery time 7 days,not as stated . Not your fault probably the courier,
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Keith W*****t (from Okehampton on 21 September 2025)
I got what I wanted very quickly and it fits
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Alisdair M*****y (from Inverness on 17 September 2025)
Fantastic purchase
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Robert T*****y (from Morpeth on 17 September 2025)
The service I had was really great. My order was delivered very quickly and it was very well packaged to avoid damage.
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Paul P*****n (from Blyth on 17 September 2025)
Bought baxi ash buckets, really well made. Ordered 2 but only 1 arrived, phone up and another was sent asap, so brilliant after sales.
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Jayne T*****n (from Whitby on 17 September 2025)
Excellent service even though one of the 2 side bricks was missing on delivery - incredibly, when I phoned, Lynne was already aware of the possible warehouse error and immediately despatched
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Geoff B*****s (from CULLOMPTON on 15 September 2025)

Good service, would be nice to be able to track delivery tho
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fireparts.com client (from Norwich on 14 September 2025)
Reply from fireparts.com admin

Thank you for your feedback. This is something that we are looking into, and hope to implement in the near future.
Excellent. Efficient delivery as described. Great service. Fo r your purpose. I can't comment on the product yet, but I am happy to do so when I collect them in October. Use the review ad you wish.
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fireparts.com client (from Eastbourne on 13 September 2025)

Product arrived on time well packaged and undamaged. Pity could not get full length to cut down on wastage. I appreciate difficulty of transport without breakages.
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Donald D*****r (from Dunoon on 12 September 2025)
Reply from fireparts.com admin

Full sheets of Vermiculite are available but require to be sent on a pallet in order to prevent breakages. 

https://fireparts.com/vermiculite-25mm-fireboard-wholesale?filter_name=vermiculite
All great Lynne only problem is delivery charge to Northern Ireland....lea ves it a wee bit expensive....t hank you for your help. Ronan.
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Ronan K*****n (from on 11 September 2025)
Hi fireparts team thank you for the 5* delivery.
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Sid T*****y (from tamworth on 10 September 2025)
Quick & no quibble delivery especially considering we're on Orkney & had all the parts we needed. So our fire is now operational again
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Michelle C*****e (from Orkney on 06 September 2025)
Excellent website, found Exactly what I needed in a couple of minutes. Delivered within two days.
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Peter E*****n (from newark on 05 September 2025)
Lynn was really helpful and will definitely buy from you again.thank you.
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John P*****r (from huntingdon on 05 September 2025)
Bricks arrived in good condition and as listed.
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Andrew K*****n (from Leyburn on 01 September 2025)
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Roger L*****d (from Tarporley on 27 August 2025)
Your magnetic 'Logo' is on the fridge, so finding you is simple, your site takes me to exactly want is required in seconds, the checkout is the usual conundrum, but I am a suspicious old fart (with a solid fuel - waste disposal boiler) Overa ll excellent service - p/s box arrived Monday 18/08
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Alastair R*****n (from oban on 21 August 2025)
Order dealt with quickly on telephone and lady really helpful with a query.
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fireparts.com client (from northend on 20 August 2025)
Good product, great price and excellent service yet again
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Martyn W*****s (from monmouth on 15 August 2025)
Excellent service and fast delivery, thank you
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Debbie W*****e (from Newark on 13 August 2025)
Excellent service from the lady on the phone very helpful in dealing with inquiries for parts for stove
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David M*****n (from Mauchline on 09 August 2025)
Brilliant service, fast & efficient, thankyou
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Margaret A*****n (from chesterfield on 09 August 2025)
fast delivery, well priced parts
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Ian B*****y (from Nottingham on 01 August 2025)
Good, as described, well packaged.
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John K*****g (from Helensburgh on 24 July 2025)
Excellent service and fast delivery
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William ***** (from Kirkcaldy on 17 July 2025)
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Graham S*****n (from Tring on 12 July 2025)
Excellent service
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Seamus ***** (from Letterkenny on 09 July 2025)
Wasn’t sure I would be able to find parts for this old burner but sure enough you had them in stock easy to navigate around the website, quick delivery .great job guys would defo recommend
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Anthony D*****y (from York on 08 July 2025)
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