Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

First class service. Product ordered and received promptly. Highly recommended.
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Mark D*****n (from Ashington on 27 October 2023)
My order arrived earlier than expected and was ideal for the purpose.
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Frances S*****t (from Stanley on 26 October 2023)
Fast friendly efficient service delivering quality customer service and parts, arrived on time and exactly as described. Highly recommended Many thanks A+++++++++++++
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fireparts.com client (from Sandy on 26 October 2023)
Excellent Service Thank you
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Kevin C*****x (from Blandford Forum on 26 October 2023)
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John W*****n (from Southampton on 26 October 2023)
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Peter J*****n (from Farndon Hay on 25 October 2023)
Great service, well packaged, fast delivery.
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Josephine G*****y (from Halifax on 25 October 2023)
Came on time, no breakages, correct items.
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fireparts.com client (from Oban on 25 October 2023)
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Andrea S*****s (from Barnsley on 22 October 2023)
Easy to find what I needed on website and place order. Arrived on time and well packed to avoid breakages
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fireparts.com client (from ripon on 21 October 2023)
The coal saver fire bricks are some of the most reasonably priced you can find, there was a good selection of sizes to choose from. The bricks were well packaged against possible damage in transit. The delivery was timely and reasonably priced. I would use this supplier again and highly recommend them.
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James J*****e (from Eyemouth on 20 October 2023)
Excellent customer service - received my order within a few days which is impressive as I live on one of the Scottish Islands. Would certainly recommend using this Company.
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Gwenda S*****r (from Kirkwall on 19 October 2023)
Excellent service, helpful advice and pleasant, obliging staff. Prompt delivery. Would recommend this company.
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Stephen J*****j (from Peterborough on 19 October 2023)
All worked as planned.
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Peter P*****s (from Stroud on 18 October 2023)
Easy website to choose products and delivery as stated and well packed
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Joanne G*****r (from bromsgrove on 18 October 2023)
Really easy to find the correct parts and easy to order, the required parts arrived quite promptly and are now doing their job in the fire......top job
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Tim C*****y (from Worksop on 16 October 2023)
Lynne was very helpful and ensured that we ordered the correct parts for our fire.
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Peter Y*****g (from brotton on 15 October 2023)
We were able to talk to a ‘real’ person about what we wanted. She was helpful and friendly. The fire came when it was supposed to, had clear fitting instruction, is good quality and looks good. Very positive experience. Thank you.
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Alison K*****s (from Blyth on 15 October 2023)
Effortless order carried out. Friendly staff and quick delivery. Thank you
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Jason B*****y (from Spalding on 15 October 2023)
Most helpful,advise d me of the best and cheapest option to meet my order.
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P J*****j (from Ross-on-Wye on 14 October 2023)
Good quality fire parts excellent delivery. One of the easiest transactions, fire is now working more efficiently.
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Lynn O*****n (from Hull on 14 October 2023)
first class service and very helpfull thanks
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Duncan H*****t (from batley on 13 October 2023)
Great service and good value. Always try to use these
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Michael U*****t (from Willenhall on 12 October 2023)
Great service, safe delivery, glass packed well. Fitted perfectly. Thankyou
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Suzie C*****m (from Newcastle upon Tyne on 12 October 2023)
Your website is excellent, very user-friendly. I was also able to order from Channel Islands with VAT removed with no hassle at all.
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fireparts.com client (from St. Saviours on 12 October 2023)
Reasonable prices with a quick delivery. Fabulous !
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Tim C*****r (from camelford on 11 October 2023)
Good service.
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Christopher B*****e (from Barnstaple on 11 October 2023)
Very quick service, friendly staff, part fitted perfectly
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John C*****e (from York on 08 October 2023)
Great service highly recomend
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Sheila S*****h (from MILNTHORPE on 06 October 2023)
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John T*****r (from Scunthorpe on 06 October 2023)
I have been very pleased with your expert and prompt service in the past and on this occasion. Thank you and I recommend your company whenever asked. This particular time I needed a firebar for my Parkray, ordered it one day and it arrived the next. Excellent.
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Chris B*****n (from Hull on 04 October 2023)
quick delivery and no issues with product, second time of ordering these parts. will use the service again when required. many thanks 5 *
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fireparts.com client (from lincoln on 04 October 2023)
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David S*****n (from Pontypridd on 04 October 2023)
Quick and easy ordering service
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Colin P*****n (from south shields on 02 October 2023)
Thank you for the quick and easy process.
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Paul N*****l (from lodsworth on 30 September 2023)
easy to order and delivered in good condition ..thank you
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Denis C*****t (from Bridgend on 30 September 2023)
Best price on internet, quick delivery and arrived in one piece.
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John N*****p (from Holywell on 29 September 2023)
Prompt delivery
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Alexander S*****h (from Dunoon, Argyll on 29 September 2023)
Very quick and efficient. Thank you.
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Paul H*****y (from Radstock on 29 September 2023)
All products arrived quickly and well packaged and in good condition, prices were better than competitors
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fireparts.com client (from Hexham on 21 September 2023)
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