Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Excellent service from Fireparts.com. I was unsure of the size and type of fire cheeks I needed so I spoke to them on the telephone and agreed to email over photos of my open fire. They helped me to choose the corrects items and delivery was very fast.
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Paul H*****y (from Haywards Heath on 08 October 2024)
Great service, fast delivery and well packaged.Good value for money and would highly recommend company again.
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Ashley W*****d (from Trowbridge on 08 October 2024)
Excellent service, great product and fast delivery
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Scott W*****n (from Barnstaple on 08 October 2024)
Great service ordered different parts for two different fires and didn’t release a lovely woman rang me and helped me sort everything out so quick and easy great service will be using again thank you
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Sophie B*****n (from Enniskillen on 08 October 2024)
Order dealt with, goods received, accidental omission corrected quickly
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David W*****h (from Thornton-Cleveleys on 08 October 2024)
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Victoria M*****r (from Barnsley on 08 October 2024)
Very helpful. Quick service
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Christopher ***** (from ferndale on 08 October 2024)
Great service very pleased
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Christopher ***** (from ferndale on 08 October 2024)
Easy to use website and prompt delivery. Cannot fault the service
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Yvonne R*****n (from Malton on 08 October 2024)
Prompt delivery in line with order.
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Brian W*****y (from morpeth on 08 October 2024)
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Penny A*****y (from Sheffield on 08 October 2024)
Excellent service
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Steven ***** (from aberdare on 08 October 2024)
great products and great service always is thank you
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Deborah M*****y (from newcastle under lyme on 08 October 2024)
Great service and Lynne was very helpful with an issue. Fast dispatch and delivery. H ave ordered before and will order in future.
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Nigel ***** (from Leicester on 08 October 2024)
Fantastic customer service and very quick delivery
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Kate W*****n (from Carlisle on 08 October 2024)
Great service
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Steven L*****t (from wigan on 08 October 2024)
Website straightforwar d to use, prompt dispatch and safe delivery
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Godfrey D*****k (from Hull on 08 October 2024)
Really quickly delivered and fitted perfectly. Pleased with the accurate product description - can make a real difference if not sure of the correct part number. Very happy with the service received.
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Robin G*****m (from Ripon on 08 October 2024)
Fire grate working excellently -
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Andrew D*****n (from Appletreewick on 08 October 2024)
Brilliant customer service and quick delivery
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Laura L*****e (from Rowlands Gill on 14 July 2024)
Excellent service and product knowledge. Good value. Totally refurbished my Hunter Herald Multi-fuel stove with parts supplied. Ready for another 20years use. Highly recommend.
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Alastair B*****r (from ABERDEEN on 14 July 2024)
Easy website to navigate, the glass looks great and the price was very competitive.
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Janet J*****n (from Burnley on 13 July 2024)
Everyone was helpful and kind in getting my order together
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fireparts.com client (from middlesex on 21 June 2024)
Swift service and helpful staff.
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fireparts.com client (from pontypool on 21 June 2024)
Great service, thank you.
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Eric V*****r (from Robertsbridge on 21 June 2024)
Easy to use website, order arrived promptly,no problems.
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Michael T*****n (from mansfield on 21 June 2024)
This was an easy process to order the correct parts for my stove. The communications received during processing the order were excellent and I received the order very quickly. No problems at all, thank you
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fireparts.com client (from Malpas on 21 June 2024)
The service received by the company was amazing!!! They didn't have what I needed but communicated about sizes via email and then sourced what I needed. Excellent polite service from start to finish
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Tracey ***** (from Perth on 16 June 2024)
Bricks were very well packed with no breakages
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Russ M*****n (from Waterlooville on 13 June 2024)
Cannot fault service. Will certainly order from you again.
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Diana M*****y (from Bideford on 10 June 2024)
I'm really pleased with my order. I have an old stove and the parts are hard to find. The parts fit my stove perfectly and are high quality originals at a good price. Thankyou!
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fireparts.com client (from Selkirk on 08 June 2024)
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Marion B*****d (from Northampton on 07 June 2024)
Fast efficient service
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fireparts.com client (from on 26 May 2024)
Very quick supply of part
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Beryl W*****r (from Liverpool on 22 May 2024)
Very quick delivery
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fireparts.com client (from Grimsby on 22 May 2024)
Very pleased with my order and the service l received .
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fireparts.com client (from Durham on 16 May 2024)
First class service, ordered on Friday pm arrived sat am
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Brian R*****s (from Goole on 16 May 2024)
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George R*****d (from inverurie on 13 May 2024)
It was refreshing being able to talk over my queries with a helpful assistant- more than I got from some other suppliers of your equipment.
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Anthony R*****s (from skipton on 10 May 2024)
Excellent service. Lynn was very helpful & my parcel arrived the day after I ordered it. Will definitely use you again.
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Kathleen L*****h (from Wigton on 10 May 2024)
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