Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Good source of parts for older english stoves, website simple to navigate, Good quick service.
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fireparts.com client (from Ashbourne on 10 May 2024)
The grate is the correct size and came after I contacted the seller. SHe chased it up and we got it the next day.
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Kate C*****l (from Nr West Linton on 03 May 2024)
Excellent
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Richard C*****n (from co limerick on 24 April 2024)
Good price quick delvery
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fireparts.com client (from Banchory on 21 April 2024)
From telephone enquiry to receipt of goods couldn't have been better
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Derek T*****n (from droitwich spa on 18 April 2024)
Great service many thanks.
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fireparts.com client (from Grimsby on 17 April 2024)
Excellent products and service from the team at Fireparts. Would use again.
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Richard B*****h (from Bristol on 14 April 2024)
Excellent service. Easy to order and quick delivery. Phil could not have been more helpful. Have used a few times would highly recommend.
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Pauline G*****m (from houghton le spring on 14 April 2024)
Fit perfectly fitted in minutes and works great
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Dave H*****s (from Burnley on 12 April 2024)
Very quick response to my order. Items arrived promptly and well-packaged. Very pleased with the items ordered and the service. Thank you.
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John E*****n (from Swanage on 12 April 2024)
Good communication with quality products second visit well impressed
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Ian H*****n (from Northants on 11 April 2024)
Very good and quick service
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Michael T*****s (from Rotherham on 11 April 2024)
Easy to order. Kept informed of the progress of the order. Good price and quality of product. Speedy delivery and well packed.
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Albert H*****s (from Northallerton N.Yorkshire on 11 April 2024)
Great company easy transaction quick delivery
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Barry D*****t (from Cullompton on 11 April 2024)
Brilliant service and well made piece of kit. Excellent.
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Neil ***** (from Stoke on Trent on 11 April 2024)
Good quality part. Order process gd. Quick delivery within estimate.
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J D*****y (from leek on 06 April 2024)
Good service
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Malcolm F*****r (from st austell on 05 April 2024)
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Malcolm C*****l (from Dalkeith on 05 April 2024)
Excellent service. Keep informed and quick delivery
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Steven L*****t (from wigan on 05 April 2024)
Good product, arrived quickly. Unfortunately I’d ordered the wrong size (entirely my own fault) and they responded to my emails straight away & sorted it out no quibble. Really helpful, good customer service.
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Clare R*****n (from Halifax on 04 April 2024)
Lovely company to deal with. One of the items ordered was out of stock. This was explained to me which is good as some unprofessional companies would just have stalled the delivery and fobbed me off. Would recommend Fireparts.com Good communication and good proper baxi products. Well done Fireparts.com
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Neil I*****e (from Nottingham on 04 April 2024)
Excellent service, arrived next day. Good quality product
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Robert P*****y (from Liverpool on 03 April 2024)
No problem fast delivery.
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Andrew D*****l (from aberdeen on 01 April 2024)
Item ordered perfect fit with very quick delivery
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fireparts.com client (from LEWISHAM on 29 March 2024)
Website easy to navigate; delivery prompt (though I wasn't asked to sign for it, as I had expected).
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fireparts.com client (from Leeds on 29 March 2024)
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Graham H*****s (from Wembley on 28 March 2024)
The package arrived promptly and in good condition. Unfortunately we changed our plans after placing the order and returned the item for a refund which was a smooth process.
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fireparts.com client (from Walton-on-Thames on 28 March 2024)
Excellent service help and advice ,would have ordered wrong glass for my woodburner if your wonderful lady on phone hadn’t double checked for me . Highly recommend your firm and your staff , thankyou.
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Sandra H*****n (from Cromer on 28 March 2024)
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Douglas D*****n (from Rochester on 28 March 2024)
The person I spoke to was pleasant and friendly in her telephone manner and was knowledgeable in the items we rang to discuss. The items were delivered within the time-scale stated and was well packaged.
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M M*****m (from Llanelli on 27 March 2024)
Was kept informed of progress and any issues with the order along the way, even had a phone call which is extremely rare these days, well done that lady ????, I missed the call however but you left a voicemail and followed it up with an email ???? Received delivery as stated and all well packaged. Part was installed in a few minutes and has completely transformed the stove efficiency, should've bought a multifuel stove and not a woodburner, didn't realise at the time ???? thanks for all ????
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Lee B*****l (from Tamworth on 27 March 2024)
Very good
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fireparts.com client (from Poole on 26 March 2024)
Quick delivery and reasonably priced
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Barry ***** (from Poole on 25 March 2024)
great service, really fast delivery well ahead of projected delivery, thanks
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Nigel B*****g (from Hull on 25 March 2024)
Great service love the personal touch being able to speak to Lynne and order over the phone
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Peter H*****s (from Launceston on 24 March 2024)
Excellent
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Fred L*****e (from Thornton-Cleveleys on 23 March 2024)
The grate arrived promptly and fits perfectly. Thank you. Colin Hird
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Colin H*****d (from Carnforth on 22 March 2024)
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Dave T*****n (from beverley on 22 March 2024)
Brilliant high quality parts. Quick delivery and very well packed. Thank you so much all fitted and working.
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David H*****d (from okehampton devon on 21 March 2024)
Friendly and helpful. Excellent service and delivery.
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Marjorie C*****r (from Carlisle on 14 March 2024)
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