Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Good clear online catalogue. Order was delivered quickly with a time slot given. Have ordered from Fireparts before & will continue to do so. We'll done to all concerned.
Rating:

Mrs M*****m (from newark on 15 September 2023)
Great service and went well above and beyond to support me managing my old parkray. Very thankful and highly recommend.
Rating:

fireparts.com client (from Selby on 10 September 2023)
Rating:

Denise G*****d (from mansfield on 07 September 2023)
Excellent items and great service. Fast delivery and communication. Can recommend.
Rating:

David T*****r (from hyde on 02 September 2023)
great service and quick delivery
Rating:

Caroline H*****n (from Brough on 31 August 2023)
Extremely helpful service ,Lynne went out of her way to help me .
Rating:

Thomas W*****y (from Leicester on 31 August 2023)
I am very impressed by the initial service received from your company’s ordering service. Lynn could not have been more helpful and the delivery arrived within 48 hours
Rating:

Gillian H*****n (from Buckingham on 31 August 2023)
My order was received sooner than I expected and in good condition so thank you for excellent service I have cut to the size and shapes that I needed with a jig saw (cuts easily no problem)
Rating:

Alan B*****l (from Shrewsbury on 26 August 2023)
Was very pleased with your service thank you
Rating:

Angela P*****e (from Durham on 26 August 2023)
This is the second time we have ordered from here and the service is amazing and prices are very reasonable… it’s delivered in days .. definitely be using you again
Rating:

Jennifer D*****y (from Sunderland on 25 August 2023)
Very helpful service to assist me identify the correct parts for my Baxi unit as previous modifications by a previous owner had rendered it unusable.
Rating:

Eric N*****l (from coalville on 24 August 2023)
Excellent
Rating:

Graham S*****t (from Denbigh on 23 August 2023)
I called after receiving my fire grate in only two days. Your service is excellent, and the price I paid is also the lowest on the interweb. I told you that on eBay.co.uk the grate is over £130! Again , thank you very much.
Rating:

Andrew M*****l (from Ferndown on 20 August 2023)
5stars
Rating:

Colin G*****n (from ballymena on 18 August 2023)
Excellent service,goods arrived in three days
Rating:

Richard J*****y (from RADSTOCK on 17 August 2023)
I had ordered the wrong product in error . This was dpotted prior to dispatch. Your lovely staff mrmber called snd corrected this for me . Brilliant customer service. Thank you
Rating:

Lisa N*****d (from darwen on 17 August 2023)
Second to none fantastic service part is A1
Rating:

Alan B*****l (from gwent on 12 August 2023)
Great friendly service, great product.
Rating:

Michael U*****t (from Willenhall on 11 August 2023)
Pleased with item, arrived as described and on time. Would use this company again.
Rating:

Wilfred L*****a (from Warwick on 10 August 2023)
Fitted and working very easy to install will use again if required
Rating:

Stephen D*****n (from Blyth on 10 August 2023)
Excellent service.Prompt
Rating:

Marilyn H*****g (from Blandford Forum on 09 August 2023)
Rating:

Thomas W*****d (from Tredegar on 06 August 2023)
Very helpful parts ordered paid for and delivered 2 days later. You do not get better than that.
Rating:

Elaine B*****n (from Halsham, on 05 August 2023)
Very prompt service and good product
Rating:

Peter E*****d (from Appley Bridge on 05 August 2023)
I ordered the glass for my fire, It arrived the following day. Very prompt service. Than k you
Rating:

John T*****r (from Scunthorpe on 29 July 2023)
We found this company to be very helpful and friendly We would definitely use this company again. The Lady called Lynne helped us sort out our problem very fast. We received the New part the following day.
Rating:

Trevor B*****r (from WEETING, BRANDON on 28 July 2023)
No issues. Prompt service and delivery. Can not ask for anything more. Thank you
Rating:

Peter C*****d (from kingsbridge on 27 July 2023)
Excellent friendly service and delivery. Not yet opened and fitted until fire is serviced. Thankyou ????
Rating:

Anne S*****r (from blackpool on 27 July 2023)
Excellent service and I managed to get exactly what I needed. The packaging was substantial as is required for such a delicate material. Very prompt delivery too. Thank you
Rating:

Allan J*****s (from Louth on 26 July 2023)
Great service reasonably priced arrived when said ordered for a friend
Rating:

Jill S*****s (from Scunthorpe on 16 July 2023)
Brilliant service and staff. Cannot fault.
Rating:

Geoffrey R*****s (from helston on 14 July 2023)
Hi huys i was very happy with the service from fire parts. even when we had a little confusion identifying my stove your staff were very helpful and busy to fix my problem. the one item not sent was the glass clips for the doors but further investigation showed those products are not available anymore as my stove is from the 1970s thankyou for your help and i will recommend you guys to my friends. best regards john haigh, carlisle
Rating:

John H*****h (from Carlisle on 14 July 2023)
Excellent service and assistance. No issues at all. Very prompt and quick delivery. Ver y glad I found this Website Thank you very much Fireparts
Rating:

Peter C*****d (from kingsbridge on 12 July 2023)
Excellent
Rating:

Tim W*****d (from Sedlescombe on 12 July 2023)
Thank you very much for your prompt service. The parts arrived when expected. Fir st class service.
Rating:

fireparts.com client (from Bideford on 08 July 2023)
Ordered the wrong parts and had great service exchanging them to the right ones. Would highly recommend you to our friends and family.
Rating:

Geoffrey R*****s (from helston on 08 July 2023)

Delighted. Item arrived as described in the listing. Well packaged. Great price. Would use this seller again. 
Rating:

Andrew E*****s (from Barnsley on 07 July 2023)
Excellent service, very easy to order and the postage arrived quickly. My order came very well packaged to ovoid any damage.You are kept up to date with your order from the moment of purchase so I would highly recommend this company. *****
Rating:

Russell O*****n (from Stoke on Trent on 29 June 2023)
Delighted with the product and service.
Rating:

fireparts.com client (from Torphins Banchory on 26 June 2023)
Help and service was brilliant couldn’t have done more
Rating:

John S*****p (from Brighouse on 18 June 2023)
PaymentLogos