Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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Melvin E*****t (from Petersfield on 07 August 2026)
Great service
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Eileen O*****o (from Tralee,Co Kerry on 03 August 2026)
Excellent service
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fireparts.com client (from Launceston on 30 July 2026)
Excellant and prompt service, I ordered online but when I have been unsure I have phoned and got good advice. Thank you.
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Mandy L*****k (from nottinghamshire on 23 July 2026)
Absolutely blown away by the customer service! Both Phil and Lynne went above and beyond to ensure I was looked after and received the correct parts. I'll be recommending this company to everyone
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Anna C*****e (from Berwick-upon-tweed on 20 July 2026)
Easy to find the part needed for my Woodburner and then sent speedily Great simple website
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David W*****n (from Norwich on 17 July 2026)
Amazing 5star plus service could not fault it
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Caroline ***** (from Newton Stewart on 05 July 2026)
Good value, rapid delivery and correct every time. I only ever buy Rayburn parts from Fireparts.
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Richard P*****r (from Richmond on 02 July 2026)
Prompt friendly service, knew the part we required.
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Donald ***** (from Inverurie on 24 June 2026)
Excellent as always First class communication and product arrived promptly. Very pleased
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Nefyn M*****s (from prestatyn on 17 June 2026)
Good value and promt delivery, job done ✅
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Gary P*****k (from Wisbech on 13 June 2026)
Easy ordering. Prompt dispatch.
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Michael L*****n (from Ashford on 12 June 2026)
Good product and great value from Fireparts.com. Arrived well packaged within the stated delivery time. Would happily buy again from them.
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John B*****l (from Inverness on 12 June 2026)
I have used this company several times over the years for spare parts for my Baxi Burnall fire. I always go back to them because they are reliable, customer focussed, good value and deliver quickly
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Valerie E*****s (from Kendal on 11 June 2026)
THE usual good service as always from you
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Trevor C*****k (from york on 11 June 2026)
Service has been excellent
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Seamus ***** (from Strabane on 08 June 2026)
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Michael ***** (from Southampton on 25 May 2026)
Good service as always
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fireparts.com client (from darlington on 21 May 2026)
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Kenneth M*****y (from Catterick Garrison on 21 May 2026)
Very quick and efficient
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David B*****y (from glasgow on 18 May 2026)
This is the third purchase that i have made from Fireparts.com Now when i need something rather than trawling the www searching for the item i pull up my last order from Lynn in the group and email her and things get done very quickly and efficiently in a seamless way. The prices for the products are fair as well and the delivery service is excellent. I can truthfully recommend the business to anyone. Thoma s Elvin County Donegal Ireland.
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Thomas E*****n (from mountcharles village on 17 May 2026)
Great ordering was very easy, Also email with offer and advice was helpful
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Gale W*****n (from South Shields on 14 May 2026)
Lynne’s help in finding what I needed was excellent. She has an excellent knowledge of your stock and took a lot of time to identify the correct replacement grate after establishing that the previous one I had was no longer made.
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John R*****y (from Nethy Bridge on 07 May 2026)
Great service and fast delivery
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fireparts.com client (from Leigh on 06 May 2026)
As allways, very good support, from a comapny that has supplied parts for an ancient open fire with back boiler (two radiators), for many years. Still main heating in this 1913 house.
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John C*****n (from Dereham on 06 May 2026)
Great assistance answering queries and considering my location (isle of Mull) outstanding delivery with order received in 2 working days.
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Tom H*****d (from Isle Of Mull on 01 May 2026)
Very happy, thanks
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Clive M*****n (from Orkney on 01 May 2026)
Fantasic service throughout, quick delivery highly recommend. Keep up the good work
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fireparts.com client (from Ellesmere Port on 01 May 2026)
Great service, an item arrived broken and was immediately replaced. A free return offered on a heavy item and the replacement sent quickly.
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Alan K*****s (from Northwich on 01 May 2026)
First class service.
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David B*****n (from Nottingham on 27 April 2026)

Pretty good never received order in full only got one throat plate had to phone to get other part of order
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Alan ***** (from watten on 24 April 2026)
Reply from fireparts.com admin

Sincere apologies for the issues with your order. I'm glad we got it all sorted for you. 
Quick effective service
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fireparts.com client (from Llandrindod Wells on 23 April 2026)
excellent service, good prices
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fireparts.com client (from ORKNEY on 22 April 2026)
5
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Mike P*****s (from St agnes on 21 April 2026)
Easy to order Quick delivery Perf ect for us
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Elaine D*****n (from northumberland on 18 April 2026)
Silvers on time
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Maureen C*****e (from pontefract on 17 April 2026)
Received my order very quickly......t hank you
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Elizabeth ***** (from Fochabers on 17 April 2026)
Very reliable. Quick delivery.
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Tim W*****d (from PRESTON on 16 April 2026)
VERY FAST DELIVERY, PACAGING WAS A BIT OVER THE TOP BUT VERY SAFE. NOT FITTED ANY OF THE ITEMS YET BUT THEY LOOK OKAY.
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Lionel O*****n (from on 16 April 2026)
The website was straightforwar d I was able to look up my previous orders to reorder similar parts The order arrived very promptly Only 4 stars rather than 5 as it was difficult having unticked the box of delivery and billing as not the same to separate the addresses however there was an option to order and pay later i was telephoned the next day to sort it out and pay over the phone. So a good service and would defintely use them again
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fireparts.com client (from LONDON on 09 April 2026)
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