Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Great customer service and communication and will definitely order again in the future.
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Paul M*****y (from on 16 March 2026)
Excellent service and excellent product.
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Dave T*****n (from beverley on 16 March 2026)
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Sue C*****s (from Chesterfield on 13 March 2026)
The website was easy to navigate and find the correct new glass for the stove door. Glass was well packed and fitting was a doddle. Weve not been able to aee the wood burning so clearly for years!
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Dave B*****r (from Beverley on 12 March 2026)
Grate! service
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Gareth T*****y (from newport on 12 March 2026)

Bricks and packing fine, but DPD couriers crushed box somehow and smashed the fire cement container, quite a feat considering the amount of packing inside. Cemen t all over everything and most wasted - very unsatisfactory . Bricks now installed and working just as needed, quality appears to be very good. deliver y time good as well.
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Kevin N*****n (from rathfarnham on 05 March 2026)
Reply from fireparts.com admin

Hi

It was lovely to chat to you this afternoon. Thank you for taking the time to highlight the issues you had with the delivery. We have now raised this with the courier and are happy to hear that the cement is still useable.

Please don't hesitate to give us a call on 01827713322 Monday to Friday 10am to 2pm if you need any further help. Lynne from Fireparts.

Waited for a reply to my email regarding Rayburn prices, never arrived.
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Richard P*****r (from Richmond on 05 March 2026)
Reply from fireparts.com admin

Hi

It was lovely tpo chat on the phone today. I'm sorry to hear that your email went unanswered. We do try our best to keep on top of queries and have noted there may have been an issue with our Contact form. If you need any further help please give me a call on 01827713322 Monday to Friday 10am to 2pm or email me at keepwarm@fireparts.com. Take care.... Lynne from Fireparts.

The service was great. The part was no use at all. I have a Baxi Burnall and a recently fitted new style grate. There is no way that I or my family can see how this ‘deepening bar’ can fit. I am using it as a front door hold open wedge, it does that perfectly. If there’s a diagram or schematic drawing showing how it fits then fine otherwise a door wedge it shall be.
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Stewart J*****n (from Wellingborough on 04 March 2026)
Reply from fireparts.com admin

Hi

Thank you for taking the time to leave your feedback. It was lovely to chat to you over the phone today. I've emailed photos of how the part should be fitted and I am also happy to take the part back should you decide to return it for a refund. Thanks again....Lynne
Having bought the same and other parkray products from this company I knew my way around the ordering system quite well it's simple to use, just check make model and if possible dimensions of item being ordered. Delivery item well packaged and deliver Within specified time.
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Stephen R*****s (from manchester on 01 March 2026)
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Clive M*****o (from reading on 01 March 2026)
Great service, prompt delivery
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Richard E*****n (from carlisle on 01 March 2026)
Excellent customer service - delighted!
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Jonathan ***** (from Newark on 28 February 2026)
When I spoke with Lynne, she was so helpful and pleasant . My order was here ( Cork, Ireland) in 3 days, fantastic. Th e packaging was great, Easy to sort import fee through dpd, in all, a hassle free experience. T hank you all
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Breda O*****r (from co.cork on 28 February 2026)
Service was first class - timely and efficient.
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fireparts.com client (from lanark on 27 February 2026)
Brick easily cut to exact size with angle grinder. Fitted snugly and has survived three fires so far with no problems!
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Rod L*****y (from Tadworth on 26 February 2026)
Very quick delivery , exactly as advertised.
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David M*****n (from Swansea on 25 February 2026)
Quality goods, arrived on time. Well packaged.
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Chris M*****n (from Acharacle on 25 February 2026)
Excellent company
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Mm L*****y (from Hawick on 25 February 2026)
Prompt, efficient service. Will use again if parts required.
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Derrick ***** (from WIGAN on 25 February 2026)
Very satisfied with my order,fast service and well packaged.
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Grant R*****l (from Fareham on 23 February 2026)
On line ordering was clear and straight forward. But if you can find what your looking for they've always been very helpful on the phone. The parts were packed properly to prevent damaged and sent out quickly. We've used Fireparts for our Rayburn for the a number of years and would recommend them
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Alan ***** (from Manchester on 23 February 2026)
Parts received well packaged many thanks
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Philip W*****n (from ulverston on 23 February 2026)
I am very happy with your service. Thank you.
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fireparts.com client (from huddersfield on 20 February 2026)
Good service. Originally delayed but once chased up fantastically promopt and efficient service
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fireparts.com client (from St Ouen on 20 February 2026)
Efficient telephone sales lady who knew the part I required and easily organised payment and delivery. Par ts cam super quick. Well done and thank you.
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fireparts.com client (from bridport on 19 February 2026)
Realy pleased with how smothly my purchase went and when i had to return some product
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Andrew S*****e (from Newark on 19 February 2026)
5 stars
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Elizabeth ***** (from Chard on 18 February 2026)
Excellent service
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Wayne C*****r (from Derbyshire on 18 February 2026)
Use
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fireparts.com client (from Colchester on 18 February 2026)
Excellent service, quick and efficient.
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Shaun M*****y (from Shetland Islands on 17 February 2026)
Great selection in an easy to use site with super fast shipping, great service.
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Gregor M*****y (from Forres on 16 February 2026)
Extremely helpful staff. Thank you.
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Catherine S*****h (from Derby on 16 February 2026)
Quick receipt from ordering
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Mke S*****n (from Leominster on 15 February 2026)
product delivered was as ordered as per delivery instructions. Delivery driver was supposed to phone one hour before delivery (according to drivers boss) and did not. Because my work is weather dependant I was at home. If the weather had been good I would have been away.
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fireparts.com client (from Loughborough on 15 February 2026)
Professional, knowledgable, prompt and courteous service
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David N*****s (from Lingfield on 14 February 2026)
Awesome comms, lead time and service. Thank you.
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fireparts.com client (from Isleworth on 13 February 2026)
Excellent
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Richard C*****n (from co limerick on 13 February 2026)
Easy to use website and prompt delivery to NI from the UK mainland. This company had everything I needed for an older fire.
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Declan T*****n (from londonderry on 13 February 2026)
Excellent service
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Roger K*****l (from Stafford on 12 February 2026)
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John M*****n (from Isle of Lewis on 12 February 2026)
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