Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Great service and excellent parts
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Kenneth ***** (from Doncaster on 27 December 2025)
A good quality ash box was quickly dispatched and soon received.
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fireparts.com client (from Sutton Coldfield on 26 December 2025)
Great communication and customer concern . Speedy delivery
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Clifford A*****h (from poulton le fylde on 26 December 2025)
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Roy B*****n (from Huntingdon on 26 December 2025)
Great service will use this company again
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Kenneth ***** (from Doncaster on 24 December 2025)
Really excellent customer service
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Will R*****m (from Dundee on 21 December 2025)
Very quick and efficient service. Well pleased with the quality of the parts.
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Stephen ***** (from Lisburn on 17 December 2025)
I ordered the same part over 10 years ago and was amazed it was only £1 dearer! Ordering was easy (I had kept the details from previous order that the staff had been very helpful to ensure I bought the correct item) delivery was fast, product very well packed and exactly what I needed. Strong, well made. To be honest when I took the old one out it didn't need replacing but I now have both in place to stop larger pieces of coal falling through! Excellent product, excellent company!
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Jenny C*****n (from Swanley on 15 December 2025)
Superb service.!!
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John B*****d (from on 13 December 2025)
Excellent service delivery & products
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M C*****n (from Amlwch on 13 December 2025)
Very satisfied with the quality of the Baxi Outside ashbox and the Air control assembly, delivery was quick also - would buy from them again.
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fireparts.com client (from Northwich on 12 December 2025)
Excellent service by real people !
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Antony P*****n (from Sheffield on 12 December 2025)
Found you very helpful answering my questions over the phone
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Paul C*****k (from Tamworth on 12 December 2025)
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Catherine S*****t (from Newcastleton on 11 December 2025)
Many thanks to Lynn for help.
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Geoff T*****r (from Bridgnorth on 11 December 2025)
Excellent customer service
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Lindsay K*****r (from bridge of weir on 09 December 2025)
I have used Fireparts for some years now as my 'go to' for parts when needed. I always find them helpful I have never been other than very pleased with the quality of service received from them.
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David M*****t (from CARNFORTH on 07 December 2025)
Helpful team. Great price and swift/ well packaged delivery.
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Jason R*****s (from Chesterfield on 06 December 2025)
Very good service especially the lady on the phone at fireparts.
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Gerry L*****n (from add to order on 05 December 2025)
Parts required are out of stock and I was told not to expect delivery before 19th January. Lynne helped me by suggesting a flat plate to sit on top of my damaged plate. I received that within 48hours and the plan worked. Many thanks to lynne for her great customer service, much appreciated
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Kay C*****k (from Lockerbie on 05 December 2025)
This is the first time I have used you and found sales person on the phone was very polite informative and sorted my purchase out without a hitch . My only quibble was with the delivery which wasn’t your fault but didn’t arrive when said . Thank you Fireparts .com ,I will use you again .
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Pauline S*****s (from Shrewsbury on 04 December 2025)
Good
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fireparts.com client (from Castlewellan on 04 December 2025)
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Graham L*****s (from malmesbury on 03 December 2025)
Quick service. Product arrived within predicted time scale.
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Alison B*****n (from CARNOUSTIE on 03 December 2025)
The very best customer service that I have ever experienced from Lynne at Fireparts.
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Robert ***** (from Eye on 03 December 2025)
Thanks to Lynne for sorting out the mistake made by the supplier who had sent a different size than advertised she was also very patient with my elderly confusion. The correct size was received now & the incorrect ones picked up today by courier. many thanks
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Frances H*****n (from Bournemouth on 03 December 2025)
First class service
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fireparts.com client (from newquay on 03 December 2025)
Great service with prompt delivery. Thank you
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Mark H*****n (from Spalding on 29 November 2025)
Easy website, good delivery
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fireparts.com client (from Saffron Walden on 28 November 2025)
Helpful website, quick delivery of the correct products
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fireparts.com client (from Sheffield on 28 November 2025)
Easy to ordetr good delivery
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Paul W*****r (from Chipping Campden on 27 November 2025)
Fantastic service, quick delivery. Items well packaged. Good quality product. Very reasonably priced, 2 ash cans for the price of 1 from other stores! Thank you.
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Sarah C*****r (from Harrogate on 15 November 2025)
First class service the product is perfect
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Ian B*****n (from Peebles on 13 November 2025)
Speedy postage, item as described and very well packed.
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John C*****e (from Kilcreggan on 13 November 2025)
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Graham B*****e (from Hoghton, Preston on 13 November 2025)
Found the part I needed quickly and it was delivered quickly - great!
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Adrian H*****s (from West Byfleet on 12 November 2025)
Great company to deal with. Always polite and delivery on time every tjme. Products are a l says of great quality.
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Sandra C*****y (from Tranent on 12 November 2025)
Arrived as advised, very well packaged and exactly as ordered. Good email notifications and updates.
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Eric T*****r (from Codsall Wolverhampto on 12 November 2025)
Wonderful service thank you
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Andrew K*****y (from dorridge on 07 November 2025)
very easy transaction. very helpful staff. and very quick dispatch and delivery.
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Robin W*****d (from Thetford on 05 November 2025)
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