Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Good quality parts which fitted together well. Finish is good. The order arrived quickly and well packed. I would prefer not to have my first name etc to be in the public review. I would prefer only initials IJR.
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fireparts.com client (from Llanrwst on 26 April 2025)
You are my go-to supplier for Coalbrookdale Darby spares. Good and fast service again.
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Nigel M*****y (from damerham on 21 April 2025)
Fantastic service, the fire brick was delivered quickly and was the correct size.
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Annie A*****m (from Radstock on 20 April 2025)
Great service. Very quick response to email enquiry, and very quick delivery. Will definitely use again.
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fireparts.com client (from Currie on 17 April 2025)
The company was very helpful in advance of me ordering by supplying precise dimensions which I could not find online. And I was impressed that the ashpan was delivered within 24 hours of me placing my order.
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fireparts.com client (from Birmingham on 16 April 2025)
great communication from lynne ...really appreciated customer say=tisfaction
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Christopher ***** (from Stratford-upon-Avon on 12 April 2025)
Excellent service.Prompt delivery.
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fireparts.com client (from Dundee on 11 April 2025)
Superb service - can't beat Baxi parts too
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Chris P*****s (from Woking on 11 April 2025)
The team were excellent dealing with my orders and dealing with my return due to me ordering the wrong size!!
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Graham M*****n (from Crawley on 08 April 2025)
Good website with accurate description. Could not find item anywhere else.
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David E*****s (from southwell on 07 April 2025)

Parts ordered were as per described. Only one niggle was that I agreed to wait until parts ordered were in stock and would be delivered. I was not informed of the parts shipping details and as a result, it was just luck that I happened to be at home when they arrived (out of the blue).
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fireparts.com client (from kirkliston on 06 April 2025)
Reply from fireparts.com admin

Thank you for your feedback. I've passed this on to the courier, as you should have received a text alerting you to the delivery details.

Please accept our sincere apologies for both the delay in your part and the lack of notice for the delivery.

Lynne
Fast service.
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Chris ***** (from Chathill on 30 March 2025)
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Michael J*****s (from Milton Keynes on 27 March 2025)
Excellent service.No problems.Great company to deal with
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Paul S*****t (from st peter port, geurnsey on 25 March 2025)
Very satisfactory
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Mark B*****n (from WALTON-ON-THAMES on 25 March 2025)
Very helpful.
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fireparts.com client (from Brockenhurst on 25 March 2025)
Fantastic customer service and super fast delivery. Thanks
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Nicky S*****n (from Tiverton on 24 March 2025)
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fireparts.com client (from padiham on 22 March 2025)
Excellent Service thank you…. Clear product details - easy on line ordering and package received in good time - well protected.
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Phil B*****t (from Pickering on 22 March 2025)
Part was delivered quickly and was perfect. So grateful for the excellent service we received as the part was vital for our heating during a very cold spell.
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Jane J*****n (from Woodbridge on 22 March 2025)
Great service - quick and efficient. The firebars arrived really well packaged to ensure their safety and are working well. The clear descriptions of the various stoves ensured they were the correct replacements. They couldn’t have arrived any faster. We ordered late evening, they were packaged the next day and arrived the day after.
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fireparts.com client (from Shepton Mallet on 20 March 2025)
Competitively priced product well packaged and received day after ordering. Excellent service all round.
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Phil S*****y (from Okehampton on 19 March 2025)
A good compny to deal with.
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Dr R*****r (from Ipswich on 19 March 2025)
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fireparts.com client (from chesterfield on 17 March 2025)
Excellent service
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fireparts.com client (from Invergordon on 15 March 2025)
Excellent service from knowledgeable people. Very good next day delivery of well packed items.
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Jane B*****s (from Warwick on 15 March 2025)
Great and very prompt service and was kept well informed
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Andrew H*****r (from stansted on 14 March 2025)
Good service throughout. Helpful telephone conversation prior to ordering to ensure the correct parts were ordered. Fast delivery service
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fireparts.com client (from Bakewell on 14 March 2025)
Excellent website, great array of choice from your impressive stock list, easy to negotiate.
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Patrick F*****n (from Kilkenny on 14 March 2025)
Very good service
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Tony B*****l (from morpeth on 14 March 2025)
Super fast delivery and refund for returned part. Friendly and helpful customer service from Lynne. Highly recommended.
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fireparts.com client (from Coalville on 13 March 2025)
Good to know that I can so easily obtain parts for my elderly boiler. Service and delivery great as usual
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fireparts.com client (from Berwick-upon-Tweed on 13 March 2025)
Very happy with your service and with the product.
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John W*****s (from Tunbridge Wells on 13 March 2025)
Had to make some minor adjustments to get it to fit my Worcester Bosch Handbury 5 but it’s so much better grate than the two that have failed that were supplied with the stove . If anybody has same issues then use the Parkray Grate.
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David S*****h (from Glasgow on 12 March 2025)
First class service, and helpful advice.
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John G*****y (from doncaster on 12 March 2025)
Sent really quick, thank you. Will open the box in the spring when we let the Rayburn go out and we treat it to new firebricks !
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David H*****k (from Kilgetty on 09 March 2025)
Gewat service.
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Malcolm R*****n (from Brampton on 07 March 2025)
Quick delivery and great product
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Rob E*****s (from Bury on 06 March 2025)
Fast Delivery ~ Item exactly as described ~ Fitting instructions helpful ~ Fair price
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Christopher B*****h (from gosforth on 03 March 2025)
Really quick and excellent service. My only suggestion would be that the website does seem a little dated and doesn't reflect your professionalis m.
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Adam R*****w (from PLYMOUTH on 03 March 2025)
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