Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Excellent service, prompt delivery and product as described.
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Stephen I*****m (from Warwick on 29 October 2025)
Ordering was easy and nest delivered 3 days later.
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Gordon D*****e (from Beith on 29 October 2025)
Items were despatched quickly, well wrapped and arrived in good condition
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fireparts.com client (from ripon on 25 October 2025)
All parts fitted arrived on time excellent service
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John C*****k (from Market Rasen on 24 October 2025)
Really good came very quickly
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Janine S*****y (from Esh Winning on 24 October 2025)
Excellent service : well satisfied
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fireparts.com client (from grange over sands on 23 October 2025)
Speedy despatch and excellent communication with the friendly and helpful Fireparts customer service.
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fireparts.com client (from Bargoed on 23 October 2025)
Customer service was great with good honest advice. And delivered was fast.
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Philip C*****y (from bradford on 23 October 2025)
What a fantastic company phoned and checked I had ordered the correct parts. Gave advice and sent my items very quickly.
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Donna M*****n (from Berriedale on 22 October 2025)
Web site us clear and easy to find what you are looking for. Items arrived a day early .
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Catherine D*****n (from staffs on 17 October 2025)
Great service
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Pip P*****y (from Tadcaster on 16 October 2025)
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Philip C*****s (from Ilminster on 16 October 2025)
Reliable service, recommended++
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fireparts.com client (from Towcester on 16 October 2025)
Very efficient and prompt
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fireparts.com client (from Stocksfield on 15 October 2025)
very good reliable service
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Ken W*****s (from Spalding on 15 October 2025)
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Andy Y*****n (from del inc on 15 October 2025)
Good pictures on web site so I knew it was the part I was after. Good communication so I knew it was arriving. Quick delivery and a quality part. Thank you
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fireparts.com client (from Coalville on 14 October 2025)
Great grate fast delivery will buy again
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Andrew B*****s (from Coalville on 12 October 2025)
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Peter N*****m (from Norwich on 11 October 2025)
Great service I phoned in my order and the Lady on the desk was extremely helpful. Delivery was very good. Thank you to the firepart team.
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Colette M*****c (from 11 main street on 11 October 2025)
Excellent
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David F*****y (from Liverpool on 11 October 2025)
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Clive M*****o (from reading on 11 October 2025)
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Paul C*****k (from Tamworth on 11 October 2025)
very helpfull staff throughout the ordering phase. A quick and efficient service. I cut the peice i needed today and had enough leftover to replace the back panel as well. Happy days Well done I will deffinately reccomend you to other fire users Thank you
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Nigel J*****n (from breedon on the hill, derby on 10 October 2025)
Excellent as always
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Robert C*****n (from witney on 08 October 2025)
Good service and helpful on phone too.
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fireparts.com client (from Haslemere on 08 October 2025)
Excellent
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Aubrey B*****t (from flamstead, st albarns on 03 October 2025)
Good service. part arrived quickly and well packed
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Ann A*****i (from bewdley on 03 October 2025)
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fireparts.com client (from midge hall leyland on 28 September 2025)
first class service
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Peter T*****n (from nr glasgow on 27 September 2025)
Excellent fast service
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Steven ***** (from aberdare on 24 September 2025)
arrived promptly and wssa perfect fit, as i expected having ordered another replacement some time ago
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fireparts.com client (from alton on 23 September 2025)
Communication was generally good, although there was a delay in the delivery of my order that I had to follow up on; but the response to this was very prompt and my order arrived the following day.
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Richard C*****t (from ST. AUSTELL on 22 September 2025)
Good communication’ delivery time 7 days,not as stated . Not your fault probably the courier,
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Keith W*****t (from Okehampton on 21 September 2025)
I got what I wanted very quickly and it fits
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Alisdair M*****y (from Inverness on 17 September 2025)
Fantastic purchase
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Robert T*****y (from Morpeth on 17 September 2025)
The service I had was really great. My order was delivered very quickly and it was very well packaged to avoid damage.
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Paul P*****n (from Blyth on 17 September 2025)
Bought baxi ash buckets, really well made. Ordered 2 but only 1 arrived, phone up and another was sent asap, so brilliant after sales.
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Jayne T*****n (from Whitby on 17 September 2025)
Excellent service even though one of the 2 side bricks was missing on delivery - incredibly, when I phoned, Lynne was already aware of the possible warehouse error and immediately despatched
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Geoff B*****s (from CULLOMPTON on 15 September 2025)

Good service, would be nice to be able to track delivery tho
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fireparts.com client (from Norwich on 14 September 2025)
Reply from fireparts.com admin

Thank you for your feedback. This is something that we are looking into, and hope to implement in the near future.
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