Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Very helpful staff. Thank you
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Diane L*****t (from seagrave on 02 October 2026)
Great service
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Nick H*****t (from Barnard Castle on 01 October 2026)
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fireparts.com client (from Londonderry on 30 September 2026)
Great fast service helping us keep our fire going for a few years more. Last year you were no longer able to supply an obsolete part to effectively seal the ashpan cover and unfortunately we were unable to source anywhere else. We were however able to overcome the issue by using 10mm self adhesive flat fibreglass tape around the mating surface to form a good seal. Might be helpful for others in a similar situation.
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Sandra C*****y (from Tranent on 30 September 2026)
Fantastic service. Delivery was quick . Product well packaged but not excessively so. I did have a query which was responded to in a timely manner. Would not hesitate to use again
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Colin M*****h (from Roslin on 30 September 2026)
great prouduct quick delivery
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J C*****k (from kings lynn on 26 September 2026)
Order arrived very quickly, well packaged and in good order.
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Brenda S*****l (from Driffield on 25 September 2026)
Great service, goods exactly as ordered and arrived as promised.
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Tim C*****e (from Princes Risborough on 23 September 2026)
5
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Colin B*****t (from Mirfield on 22 September 2026)
excellent product and service
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Stephen H*****n (from Atherstone on 21 September 2026)
Good communication, items came very well packed ave used Fireparts many times for all my fire spare parts
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John S*****f (from Worksop on 19 September 2026)
As always fireparts have the bits for our much wenlock stove,and any queries are always resolved quickly. Don’ t know what we’d do without you! Our stove is getting on in years, when the parts run out or ,god forbid its classed as obsolete , then we’ll get a new one.
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Karan W*****p (from whitehaven on 18 September 2026)
Great and easy to work with prompt response to questions
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Richard S*****h (from Stafford on 17 September 2026)
Really efficient, fast delivery, excellent communication. Ordered products on several occasions. Always great service. Thank you.
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Josephine G*****y (from Halifax on 17 September 2026)

A problem with the delivery, caused by the delivery drver, was quickly resolved thanks for the help
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Colin P*****n (from South Shields on 17 September 2026)
Reply from fireparts.com admin

Thank you for your valuable feedback. We will always do our best to rectify any issues as soon as possible. 
I received this set after I had ordered the compact fire bricks all well packaged and fireparts put my initial mistake right well pleased
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Gary H*****s (from Calne on 16 September 2026)
I found the part I wanted for a very old fire on your website and ordered it, after checking dimensions with Lynne in office, on Friday and it arrived the next day! Excelkebt service and advice.
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Virginia K*****n (from Fleet on 13 September 2026)
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Rob O*****n (from Newtown on 04 September 2026)
Very happy. Easy to order, efficient service, good price, delivered as promised. Will use again
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Hugh R*****n (from Nottingham on 04 September 2026)
Stove rope as expected was easy to fit, package came within 2 days pleased with results
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Helen C*****r (from Loughborough on 02 September 2026)
Excellent service. Easy to order, rapid despatch and delivery.
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Ian M*****n (from Oban on 28 August 2026)

Good afternoon I received my order as expected but my mistake I ordered the wrong set and returned them same day via Royal mail.Once I have my refund I will reorder the correct aspect 5 fire bricks that fits my stove.I still haven't received any confirmation from you that you have received the delivery
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Gary H*****s (from Calne on 28 August 2026)
Reply from fireparts.com admin

Hi

I can confirm receipt of the incorrectly ordered bricks and thank you for your new order.

A highly valued customer.
Absolutely brilliant service, thank you so much Lynne from fireparts.com and Hunter Stoves too. Well packed for European delivery. Speedy delivery. Can highly recommend.
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Jacquie R*****y (from Atherstone on 23 August 2026)
Excellent all round service. Attentive on telephone. Sp eedy delivery.
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Paul A*****n (from Newton Aycliffe on 21 August 2026)
Excellent.
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Sarah L*****r (from Marnhull on 16 August 2026)
Arrived on time and well packaged. Thank you.
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Moira L*****b (from Langholm on 14 August 2026)
The throat plate arrived at my address very quickly, with no issues. Extremely well packed.
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Paul M*****n (from Rochdale on 12 August 2026)
Excellent service as always! Extremely prompt delivery. Firebricks really well packaged and arrived safely. So pleased that Fireparts.com is there to support me. Thank you!
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Duncan M*****w (from cheltenham on 10 August 2026)
Extremely efficient and prompt service . Very good packing.
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Marie B*****l (from banbury on 08 August 2026)
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Melvin E*****t (from Petersfield on 07 August 2026)
Great service
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Eileen O*****o (from Tralee,Co Kerry on 03 August 2026)
Excellent service
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fireparts.com client (from Launceston on 30 July 2026)
Excellant and prompt service, I ordered online but when I have been unsure I have phoned and got good advice. Thank you.
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Mandy L*****k (from nottinghamshire on 23 July 2026)
Absolutely blown away by the customer service! Both Phil and Lynne went above and beyond to ensure I was looked after and received the correct parts. I'll be recommending this company to everyone
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Anna C*****e (from Berwick-upon-tweed on 20 July 2026)
Easy to find the part needed for my Woodburner and then sent speedily Great simple website
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David W*****n (from Norwich on 17 July 2026)
Amazing 5star plus service could not fault it
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Caroline ***** (from Newton Stewart on 05 July 2026)
Good value, rapid delivery and correct every time. I only ever buy Rayburn parts from Fireparts.
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Richard P*****r (from Richmond on 02 July 2026)
Prompt friendly service, knew the part we required.
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Donald ***** (from Inverurie on 24 June 2026)
Excellent as always First class communication and product arrived promptly. Very pleased
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Nefyn M*****s (from prestatyn on 17 June 2026)
Good value and promt delivery, job done ✅
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Gary P*****k (from Wisbech on 13 June 2026)
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