Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Great service with prompt delivery. Thank you
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Mark H*****n (from Spalding on 29 November 2025)
Easy to ordetr good delivery
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Paul W*****r (from Chipping Campden on 27 November 2025)
Fantastic service, quick delivery. Items well packaged. Good quality product. Very reasonably priced, 2 ash cans for the price of 1 from other stores! Thank you.
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Sarah C*****r (from Harrogate on 15 November 2025)
First class service the product is perfect
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Ian B*****n (from Peebles on 13 November 2025)
Speedy postage, item as described and very well packed.
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John C*****e (from Kilcreggan on 13 November 2025)
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Graham B*****e (from Hoghton, Preston on 13 November 2025)
Found the part I needed quickly and it was delivered quickly - great!
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Adrian H*****s (from West Byfleet on 12 November 2025)
Great company to deal with. Always polite and delivery on time every tjme. Products are a l says of great quality.
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Sandra C*****y (from Tranent on 12 November 2025)
Arrived as advised, very well packaged and exactly as ordered. Good email notifications and updates.
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Eric T*****r (from Codsall Wolverhampto on 12 November 2025)
Wonderful service thank you
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Andrew K*****y (from dorridge on 07 November 2025)
very easy transaction. very helpful staff. and very quick dispatch and delivery.
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Robin W*****d (from Thetford on 05 November 2025)
Great service bricks well packed arrived safely thanks
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Andrew P*****e (from Jersey on 05 November 2025)
Easy firm to deal with. Very helpful. I am trying to keep a 50 year old Rayburn Rhapsody going in this solar powered digital age. So far so good with the help of Fireparts. Thank you so much !
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John H*****s (from gaerwen on 05 November 2025)
Items were very quickly dispatched and delivered in estimated time. Firebars were very well packed and wrapped for protection against breakage.Price was very good compared to other sights. I would certainly order from Fireparts in the future.
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Robert A*****a (from Todmorden. on 03 November 2025)
Excellent
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Jacqueline M*****n (from Belfast on 31 October 2025)
Great service and comms. Prompt delivery with no issues at all.
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Andrew M*****n (from Prudhoe on 30 October 2025)
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Elaine D*****n (from northumberland on 29 October 2025)
Excellent service, prompt delivery and product as described.
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Stephen I*****m (from Warwick on 29 October 2025)
Ordering was easy and nest delivered 3 days later.
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Gordon D*****e (from Beith on 29 October 2025)
Items were despatched quickly, well wrapped and arrived in good condition
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fireparts.com client (from ripon on 25 October 2025)
All parts fitted arrived on time excellent service
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John C*****k (from Market Rasen on 24 October 2025)
Really good came very quickly
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Janine S*****y (from Esh Winning on 24 October 2025)
Excellent service : well satisfied
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fireparts.com client (from grange over sands on 23 October 2025)
Speedy despatch and excellent communication with the friendly and helpful Fireparts customer service.
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fireparts.com client (from Bargoed on 23 October 2025)
Customer service was great with good honest advice. And delivered was fast.
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Philip C*****y (from bradford on 23 October 2025)
What a fantastic company phoned and checked I had ordered the correct parts. Gave advice and sent my items very quickly.
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Donna M*****n (from Berriedale on 22 October 2025)
Web site us clear and easy to find what you are looking for. Items arrived a day early .
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Catherine D*****n (from staffs on 17 October 2025)
Great service
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Pip P*****y (from Tadcaster on 16 October 2025)
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Philip C*****s (from Ilminster on 16 October 2025)
Reliable service, recommended++
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fireparts.com client (from Towcester on 16 October 2025)
Very efficient and prompt
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fireparts.com client (from Stocksfield on 15 October 2025)
very good reliable service
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Ken W*****s (from Spalding on 15 October 2025)
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Andy Y*****n (from del inc on 15 October 2025)
Good pictures on web site so I knew it was the part I was after. Good communication so I knew it was arriving. Quick delivery and a quality part. Thank you
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fireparts.com client (from Coalville on 14 October 2025)
Great grate fast delivery will buy again
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Andrew B*****s (from Coalville on 12 October 2025)
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Peter N*****m (from Norwich on 11 October 2025)
Had an issue with ordering but a quick phone call to the lovely lady Lynne sorted it out. Not any issues with the part it self this is our 2nd purchase from this company for our THR 40 converter fire which is probably older than me and the only company that I have been able to find that stocks spares…. Thanks guys
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Theresa W*****s (from dunfermline on 11 October 2025)
Great service I phoned in my order and the Lady on the desk was extremely helpful. Delivery was very good. Thank you to the firepart team.
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Colette M*****c (from 11 main street on 11 October 2025)
Excellent
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David F*****y (from Liverpool on 11 October 2025)
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Clive M*****o (from reading on 11 October 2025)
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