Thanks very much. You kept me posted and the goods arrived in excellent condition.
My Baxi grate needed replacement after over twenty years of use. They slowly distort and fracture in the heat. I look forward to using the new one for the next twenty years.
R*****d
The team at Fireparts.com were as I remember customer services used to be like; so helpful, friendly, prompt and informed.
The fire grate is the perfect fit for my fireplace.
I couldn't be happier.
I will be a returning customer when I require further parts.
Thank you so much everyone.
I should have read the red ink print before emailing as it explains which size fits what fireplace opening - but the customer service team were happy to explain it to me and advice in the perfect match fire grate for my Baxi Fireplace.
M*****t Gordon
Parts received promptly. Well packed. As ordered. Useful section on the website with clear instructions on fitting the glass.
P*****r
DPD delivery service advised that the delivery would be made on one day, but there was no further contact.
Then, on the next day, advised an inconvenient/unsuitable delivery time with no means of advising inconvenient or to propose alternative time.
After advising a location for delivery, DPD failed to leave the parcal either on that day.
This meant that we had to visit a "drop off point" to collect goods.
Consider this could have been better and not particularly helpful customer service.
M*****n King
R*****t Harmon
Easy to order , very helpful staff
Fast delivery well packed .
Thank you
Good quality fire part
Very happy
A*****n Benson