Parkray consort solid fuel boiler. Ordering and payment where easy, product range very good, there was a long delay in product arriving but was kept notified and upto date on progress. When product arrived it was well packaged and excellent condition all in all a good reliable company to order from. Will definitely order from the in the future.

S*****e Richards

Great service (or should I say "Grate" Service) I was unsure if the Fire Chamber was the correct one as the one on the website (and shown in the product feedback box below was for a LIFT OUT and I needed an OUTSIDE one) the dimensions didn't seem to match mine. My builder removed my existing Fire Chamber which had two protruding bolts making it seem wider so I agreed to accept the risk that I ordered the wrong one and the builder would "make it fit" - Lynne and Simon couldn't match up my photos with their stock. Not to be deterred they went back and measured the one in stock, let me know what they found and I decided to go for it. When it arrived it was an exact copy of my old one and the builder fitted it in a few hours. After letting the cement cure on the new bricks it's been working perfectly and I've even roasted some seasonal chestnuts on it. So overall a brilliant service and that's why I've given 5 starts. the only negative was that delivery took 3 days longer than expected. thanks again - photo's are on the way as requested Lynne

Perfect replacement for my existing Fire Chamber - just check if it's an Outside or lift out box.

S*****t Cornwallis

Speedy and helpful after sales support to sort out an order issue. Couldn't fault service provided.

Well packaged, received in perfect condition

C*****l Taylor

What a fantastic service! Ordered the part I thought I needed, it was the wrong one, my mistake, and I couldn’t have had better customer service. Part exchanged on a turnaround which arrived the following day. Brilliant. No fuss, no hassle. Thank you so much.

E*****h Templeman

Speedy delivery and extremely well packaged so my fibreboard was not damaged in transit - thank you!

P*****r Orme

Super fast delivery

R*****h Stewart