Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Excellent customer service when I mistakenly bought the incorrect product. Replacement and collection done very quickly. Thanks
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Nic M*****r (from Manchester on 11 October 2024)
Excellent service Quick easy online. Also they take personal phone calls and give advice. I have used this firm a number of time to keep my old coal stove going.
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Barry G*****t (from Port Isaac on 10 October 2024)
Excellent service
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Ronnie L*****x (from Nuneaton on 10 October 2024)
Quick response and delivery
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Simon J*****s (from south derbyshire on 10 October 2024)
Great
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Christine R*****e (from Whitby on 10 October 2024)
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Steven L*****t (from wigan on 10 October 2024)
Items received in timely manner, very well packaged and in perfect condition.
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fireparts.com client (from Falkirk on 10 October 2024)
excellent service
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Frank R*****d (from Norwich on 10 October 2024)
Excellent service. Speedy delivery to N Ireland as per normal.
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Edward ***** (from Lisburn on 10 October 2024)
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fireparts.com client (from Thornton-Cleveleys on 09 October 2024)
Easy to order online, good information given by staff.
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John ***** (from Northwich on 09 October 2024)
All items arrived very quickly and in perfect condition.
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Willem V*****n (from Leominster on 09 October 2024)
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fireparts.com client (from Wolverhampton on 09 October 2024)
Prompt delivery, product lived up to description & expectation
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David K*****w (from Whitley Bay on 09 October 2024)
Great service and will use this service in future when I may require further parts or advice.
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fireparts.com client (from Pitlochry on 09 October 2024)
I received extremely good service from Fireparts and I would highly recommend them to anyone. I needed a new fire grate which I received in 2 days. As I bought the original all night burner from them a few years ago, my purchase was still on their records. That made it so easy. Had I had to contact them as I did when purchasing the original, I am sure they would have been more than helpful too. A++ sellers.
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Gillian B*****k (from huddersfield on 09 October 2024)
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fireparts.com client (from Southam on 08 October 2024)
Came in the time specified, well packaged not damaged and good quality, been in the stove about a month looks ok.
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Michael J*****n (from Saltburn-by-the-Sea on 08 October 2024)
Excellent service. Lynne provided a quick and easy process to purchase the replacement items needed for my stove. Communication was clear and the process fully explained. I will use this service again should I need any more parts for my stove.
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Stuart M*****g (from Newtonmore on 08 October 2024)
Excellent service from Fireparts.com. I was unsure of the size and type of fire cheeks I needed so I spoke to them on the telephone and agreed to email over photos of my open fire. They helped me to choose the corrects items and delivery was very fast.
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Paul H*****y (from Haywards Heath on 08 October 2024)
Great service, fast delivery and well packaged.Good value for money and would highly recommend company again.
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Ashley W*****d (from Trowbridge on 08 October 2024)
Excellent service, great product and fast delivery
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Scott W*****n (from Barnstaple on 08 October 2024)
Great service ordered different parts for two different fires and didn’t release a lovely woman rang me and helped me sort everything out so quick and easy great service will be using again thank you
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Sophie B*****n (from Enniskillen on 08 October 2024)
Order dealt with, goods received, accidental omission corrected quickly
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David W*****h (from Thornton-Cleveleys on 08 October 2024)
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Victoria M*****r (from Barnsley on 08 October 2024)
Very helpful. Quick service
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Christopher ***** (from ferndale on 08 October 2024)
Great service very pleased
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Christopher ***** (from ferndale on 08 October 2024)
Easy to use website and prompt delivery. Cannot fault the service
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Yvonne R*****n (from Malton on 08 October 2024)
Prompt delivery in line with order.
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Brian W*****y (from morpeth on 08 October 2024)
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Penny A*****y (from Sheffield on 08 October 2024)
Excellent service
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Steven ***** (from aberdare on 08 October 2024)
great products and great service always is thank you
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Deborah M*****y (from newcastle under lyme on 08 October 2024)
Great service and Lynne was very helpful with an issue. Fast dispatch and delivery. H ave ordered before and will order in future.
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Nigel ***** (from Leicester on 08 October 2024)
Fantastic customer service and very quick delivery
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Kate W*****n (from Carlisle on 08 October 2024)
Great service
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Steven L*****t (from wigan on 08 October 2024)
Website straightforwar d to use, prompt dispatch and safe delivery
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Godfrey D*****k (from Hull on 08 October 2024)
Really quickly delivered and fitted perfectly. Pleased with the accurate product description - can make a real difference if not sure of the correct part number. Very happy with the service received.
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Robin G*****m (from Ripon on 08 October 2024)
Fire grate working excellently -
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Andrew D*****n (from Appletreewick on 08 October 2024)
Brilliant customer service and quick delivery
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Laura L*****e (from Rowlands Gill on 14 July 2024)
Excellent service and product knowledge. Good value. Totally refurbished my Hunter Herald Multi-fuel stove with parts supplied. Ready for another 20years use. Highly recommend.
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Alastair B*****r (from ABERDEEN on 14 July 2024)
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