Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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fireparts.com client (from Bolton on 11 March 2023)
Ordering Parkray room heater parts from Fireparts.com' s extensive online parts catalogue was easy and effortless and all the parts arrived in 3-4 days, well within the expected delivery time.
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Jan B*****i (from Gorebridge on 10 March 2023)
We use Fireparts for all our parts for our Parkray fire and as always the staff are always very helpful and answer any questions quickly and efficiently. We would like to Thank them for all their help past and present.
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Janet J*****r (from chesterfield on 09 March 2023)
Great service from the person I talked with had my item in stock well packed arrived sooner than expected would use this company in the future
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fireparts.com client (from Wigton on 09 March 2023)
Just the product wanted. Kept informed throughout Speedy dispatch and delivery.Fits perfectly
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Edward A*****n (from CHICHESTER on 09 March 2023)
No problem here very helpful
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Kevin C*****r (from Bedford on 09 March 2023)
The service I received from fire parts was very good, my order being dispatched in quick time and packed safely and secure, should the need arise I would definitely use them again.
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John H*****m (from Saltash on 09 March 2023)
First class! Arrived well packed and ahead of schedule. This is my second time to use this firm and highly recommend them.
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William L*****n (from londonderry on 09 March 2023)
It was easy to find the correct glass I needed and the recommendation for the seal I followed which worked perfectly. The delivery was done at the earliest option. It was a pleasure dealing with you.
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John M*****h (from Salsburgh on 08 March 2023)
Very happy and will be using your services again
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Suzanne W*****e (from Barnsley on 08 March 2023)
Ordered on line arrived well packaged within quoted timescales & I seem to recall the product was competitively priced including the postage garage thanks
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Tracy S*****s (from Halifax on 08 March 2023)
Quick delivery packaged well cheers
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Ged W*****s (from Gloucester on 08 March 2023)
Great very helpful when you do not knaw which parts to buy
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Malcolm D*****d (from Nr Stoke-on-Trent on 08 March 2023)
Excellent service.
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Trevor B*****h (from lyndhurst on 08 March 2023)
Great service and customer care, easy to deal with and knowledgeable of team fantastic H ighly recommend
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Andrew T*****s (from Newcastle upon Tyne on 08 March 2023)
Delivered quickly
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Ross M*****e (from clynderwen on 08 March 2023)
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Linda B*****r (from South Petherton on 26 January 2023)
Very helpful and knowledgeable staff.Quick and efficient service. Will use again.
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William B*****r (from Grange-over-Sands on 26 January 2023)
good communication over delivery query. easy to use website I will use them again.
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fireparts.com client (from Preston on 26 January 2023)
All ways very good services, we have used this family run company for over 20 years and never disappointed. Keep up the good work
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Gavin M*****- (from romford on 26 January 2023)

Service was excellent. However, the packaging of the items was less so, HHR08008 was missing from the dlivery as a result of the package ends being closed with simple parcel tape - the product has burst through this during transit. Fireparts are dealing with this, again excellent service
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fireparts.com client (from port law on 26 January 2023)
Reply from fireparts.com admin

Thank you for your detailed feedback.  I can see from your order that we have asked Parkray to send the missing part to you ASAP.  Please expect this shortly and please accept our apologies.  Feedback has been given to the warehouse and asked if they would keep a close eye on long distance parcels (as yours was to Ireland).and check they are adequately packed.  Please come back to us if you have any more questions, in the meantime your missing part will be with you shortly, thank you for your patience.
Good service
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David G*****n (from Ripley on 26 January 2023)
due to ordering a few days before christmas order was delayed but i got it in the end
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Stephen H*****s (from newport on 26 January 2023)

Easy to order the part that I needed as I’d ordered one previously and was able to confirm the part number from my order history. It didn’t arrive as per my confirmation email but as soon as I chased it up via email it arrived promptly.
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fireparts.com client (from narberth on 25 January 2023)
Reply from fireparts.com admin

Thank you for your feedback, the delivery service has been a little wobble in December 2022 and start of Jan 2023 (we think due to high sector demand couple with Royal Mail strikes), however we are now seeing a marked improvement and service appears to be resumed as per usual.

 

Best price and service: wouldn't hesitate to buy again from fireparts.com.
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Eddy B*****n (from Stirling on 25 January 2023)
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Kevin B*****y (from hamps on 25 January 2023)
Easy to order, smooth transaction, fast delivery.
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Josephine G*****y (from Halifax on 25 January 2023)
Very helpful and knowledgeable. Pleased to have found a product for our old fire and heating system.
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fireparts.com client (from BANBURY on 25 January 2023)
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Christopher S*****h (from east lothian on 25 January 2023)
Straightforwar d transaction. Quality product.
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fireparts.com client (from broughty ferry on 25 January 2023)
Really helpful listen to understanding what I was after delivery quick recommend all
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Lorna L*****e (from Bedwas on 25 January 2023)

Excellent service Would like an option to have Royal Mail as a courier.
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Nigel ***** (from Leicester on 25 January 2023)
Reply from fireparts.com admin

We have explored this for smaller items, the courier system we have set up works well, Customers have been receiving their parcels in a timely manner.  The recent stike issues with Royal Mail question whether its the right time to work with them just yet.  We will however keep this under review.
First class service thank you
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William Q*****n (from Chadderton on 25 January 2023)
Excellent service again. Hassle free to order on line.
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fireparts.com client (from Southam on 25 January 2023)
Good quality parts at good prices and fast delivery, highly recommended
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David W*****s (from oakdale blackwood on 25 January 2023)

Service was helpful. Delivery was quick and product well packed. Thank you.
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Kathleen C*****n (from Londonderry on 10 December 2022)
Reply from fireparts.com admin

GENERAL NOTE

WE HAVE HAD ISSUES WITH OUR FEEDBACK SYSTEM, CUSTOMERS HAVE NOT BEEN RECEIVING FEEDBACK EMAILS SINCE 10TH DEC 2022.  THE SYSTEM HAS ON 24TH JAN 2023 SENT OUT THESE EMAILS TO CUSTOMERS - WE ARE NOW RECEIVING CUSTOMERS FEEDBACK AGAIN.  THANK YOU FOR YOUR PATIENCE WHILST THE PROBLEM WAS SORTED.
Great website full of useful information. Very helpfull knowledgeable staff. Execellent price. Firebricks were well packaged and deliverd quickly. This will be the first place I look for any future purchases.
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Ian B*****y (from Shrewsbury on 07 December 2022)
Fantastic service Great customer service. Certainly use again.
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Michael R*****l (from Carnforth on 06 December 2022)
Staff over phone have always been very helpful and sorted me out on more than one occasion Great to get products that are fit for purpose Thank you
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fireparts.com client (from Newark on 03 December 2022)
Excellent service and great support when we were given the incorrect model information for our stove (not by you!) and ordered the wrong fire bricks. Lynne deserves a medal for her kindness and patience and her timely updates in both emails and calls was greatly appreciated.
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Emma O*****n (from Leighton Buzzard on 03 December 2022)
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