Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

The fire bricks were despatched quickly and very well packaged. Phone assistance was also very supportive and helpful. Would use fireparts again.
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Martin S*****p (from Littlehampton on 16 November 2022)
Excellent service. 1st class very easy and simple to order
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fireparts.com client (from Northwich on 16 November 2022)
Excellent. Good range of stock and prompt service. Hi ghly recommended.
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P A*****a (from Cornwall on 16 November 2022)
Excellent service as always. Very efficient on the phone after I had a problem online with my card.
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Jacqui ***** (from lanchester on 16 November 2022)
Very easy site to navigate. We were kept advised when it was arriving.
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Frances J*****n (from Luton on 02 November 2022)
Excellent service
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David M*****d (from Richmond on 01 November 2022)
Excellent overall service, would definitely use again
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fireparts.com client (from Kimberley on 26 October 2022)
Quick delivery. Easy to use website.
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Herbert H*****g (from Winslow on 25 October 2022)
Excellent service, quick delvery, what more can you ask for?
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Neil L*****k (from WHITENESS on 24 October 2022)
First class service all round, pleasure to deal with Thank you.
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Michael S*****s (from Nottingham on 24 October 2022)
Easy to order, good value for money and arrived promptly and safely.
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fireparts.com client (from Coventry on 24 October 2022)
its good that theres s a company like your selves still providing items and spares for parkray fires
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Stephen H*****s (from newport on 24 October 2022)
fast delivery, great itemsgood glass
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John T*****n (from Bishop Auckland on 24 October 2022)
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Dale B*****r (from Solihull on 24 October 2022)
A reasonable price, and fitted well.
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Stephen G*****r (from Reading on 24 October 2022)
First class service and very helpful staff.
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Bill S*****n (from Maybole on 24 October 2022)
Unable to complete the order online but a call to the Fireparts team found that Lynne was able to do it for me, arrange a BACs payment and have the part with me two days later. I found the company friendly, efficient and for the part I wanted cheaper than its competitors. Genuinely thank you so much we were able to use the range again just as the cold weather descended.
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Christopher C*****y (from Cullompton on 24 October 2022)
Very good and efficient service
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fireparts.com client (from Abertillery on 24 October 2022)
Incredibly helpful & efficient customer service. A small mix up with delivery (no fault of Fireparts) was quickly and efficiently solved with a very agreeable outcome. Would highly recommend & definitely use the company again.
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fireparts.com client (from Torpoint on 24 October 2022)
A great service from fire parts
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Bernard G*****n (from Dublin on 24 October 2022)
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Diane L*****t (from Loughborough on 24 October 2022)
Good communication. Informed me of the delay (4weeks) in getting the part. That's appreciated.
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Don F*****e (from Burrelton on 24 October 2022)
Fast turnaround, order delivered in good time.
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Clive M*****o (from reading on 24 October 2022)
Brilliant service, kept informed. This is the 3rd time I’ve used this company for parts and they’ve always fulfilled my orders or any queries that I had.
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Adrian F*****r (from Coleraine on 24 October 2022)

Excellent customer service, unfortunately the delivery was not on time.
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Godfrey T*****p (from Southampton on 24 October 2022)
Reply from fireparts.com admin

Thank you for your feedback to which we have spoken... you were very understanding of the delay, so thank you again for this.  Whilst we had initial issues locating your parcel via the Couriers tracking link, we dispatched another to you ASAP. Very occassionaly we may see a Customers order delayed, should this every happen we will always do everything possible to ensure we correct the situation as quickly as possible.  Thank you again for your understanding and apologies for the delay.
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Ian M*****n (from colwall on 24 October 2022)
Good quick service 5
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fireparts.com client (from PONTYCLUN on 24 October 2022)
Great service, quick delivery
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Simon T*****g (from Grantham on 24 October 2022)
Great efficient service thank you.
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Marie N*****e (from Gort on 09 October 2022)
Very good service, easy to order & quick delivery.
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Tracy F*****t (from Dereham on 08 October 2022)
A great fast service. Items were packed fantasticly as though they were made of glass. Kind regards,Willia m Chaplow
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William C*****w (from southport on 08 October 2022)
Excellent service
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Sarah R*****s (from Southwold on 08 October 2022)
From my initial email enquiry to receiving my baffle plate for my Herald 5 inset stove I had excellent service and a quick delivery to Northern Ireland which I truly appreciated.
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Elizabeth S*****t (from Magherafelt on 08 October 2022)

I mistakenly ordered shorter fire bars than my grate requires, but that’s my problem! I thought the illustration was truncated - doh! They were just as spares, so no harm done.
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fireparts.com client (from kingholm quay on 05 October 2022)
Reply from fireparts.com admin

Since receiving your feedback, we have made contact with you.  Customers do sometimes order incorrect products, we will always refund or swap (if in stock) the incorrect item ordered.  We ask that you return this within 14 days of the order date.  We have sent you details of where to return the bars to for a FULL product refund, or we will send out the correct bars for you.  Just let us know which you would prefer.  Thank you for your feedback.
As all my previous orders, I was kept informed of progress at each step with the items arriving in a timely manner at a reasonable price.
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Edward S*****r (from Salisbury on 05 October 2022)
Everything i ordered fitted perfectly.good service and good quality parts.i will use you again kind regards peter.
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Peter M*****n (from BIGGER on 05 October 2022)
Great service as usual, have dealt with this company before and they never let you down.
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Shaun F*****n (from Alfreton on 05 October 2022)
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Sid T*****y (from tamworth on 05 October 2022)
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Raymond W*****t (from Bangor on 05 October 2022)
Very helpful with all aspects of my purchase.
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fireparts.com client (from morden on 05 October 2022)
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