Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Excellent service fully knowledgeable about my needs and a super fast delivery
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Dave ***** (from Spilsby on 09 November 2023)
Product arrived promptly however I had ordered the wrong length but a quick call to explain so I then returned the damper received the new one and the credit to my account was also dealt with quickly and efficiently. Would recommend.
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C C*****e (from on 09 November 2023)
Arrived ok
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Barry O*****n (from Boston on 09 November 2023)
It was easy to order, and the grate arrived in the time specified. Thank you, great service.
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fireparts.com client (from Southampton on 09 November 2023)
Good price and quick delivery
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Donald H*****n (from Kilmarnock on 08 November 2023)
Excellent service! Phil was brilliant when I spoke to him as I was unsure what bars I needed. I needed them urgently and although there was a possibility that they wouldn’t arrive for a few days, to my surprise they arrived the next day. Thank you so much.
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Suzzane K*****n (from Dover on 08 November 2023)
Excellent
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fireparts.com client (from scunthorpe, north lincolnshire on 06 November 2023)
great service as normal
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Andrew L*****e (from barnard castle on 04 November 2023)
Thank you for your excellent service and easy to use website with good descriptions.
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fireparts.com client (from Taunton on 04 November 2023)
5Starservice would recommend this seller
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John ***** (from Willenhall on 02 November 2023)
Good advice from the Helpdesk and delivered as promised.
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Matthew A*****n (from Dumfries on 01 November 2023)
Good - Thanks
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fireparts.com client (from Haslemere on 01 November 2023)
Quick delivery
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Peter S*****l (from lincoln on 30 October 2023)
Ordered on the phone, operative very helpful. Well knowledged and gave good advise - thank you
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E H*****n (from ashbourne on 29 October 2023)
First class service. Product ordered and received promptly. Highly recommended.
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Mark D*****n (from Ashington on 27 October 2023)
My order arrived earlier than expected and was ideal for the purpose.
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Frances S*****t (from Stanley on 26 October 2023)
Fast friendly efficient service delivering quality customer service and parts, arrived on time and exactly as described. Highly recommended Many thanks A+++++++++++++
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fireparts.com client (from Sandy on 26 October 2023)
Excellent Service Thank you
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Kevin C*****x (from Blandford Forum on 26 October 2023)
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John W*****n (from Southampton on 26 October 2023)
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Peter J*****n (from Farndon Hay on 25 October 2023)
Great service, well packaged, fast delivery.
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Josephine G*****y (from Halifax on 25 October 2023)
Came on time, no breakages, correct items.
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fireparts.com client (from Oban on 25 October 2023)
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Andrea S*****s (from Barnsley on 22 October 2023)
Easy to find what I needed on website and place order. Arrived on time and well packed to avoid breakages
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fireparts.com client (from ripon on 21 October 2023)
The coal saver fire bricks are some of the most reasonably priced you can find, there was a good selection of sizes to choose from. The bricks were well packaged against possible damage in transit. The delivery was timely and reasonably priced. I would use this supplier again and highly recommend them.
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James J*****e (from Eyemouth on 20 October 2023)
Excellent customer service - received my order within a few days which is impressive as I live on one of the Scottish Islands. Would certainly recommend using this Company.
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Gwenda S*****r (from Kirkwall on 19 October 2023)
Excellent service, helpful advice and pleasant, obliging staff. Prompt delivery. Would recommend this company.
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Stephen J*****j (from Peterborough on 19 October 2023)
All worked as planned.
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Peter P*****s (from Stroud on 18 October 2023)
Easy website to choose products and delivery as stated and well packed
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Joanne G*****r (from bromsgrove on 18 October 2023)
Really easy to find the correct parts and easy to order, the required parts arrived quite promptly and are now doing their job in the fire......top job
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Tim C*****y (from Worksop on 16 October 2023)
Lynne was very helpful and ensured that we ordered the correct parts for our fire.
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Peter Y*****g (from brotton on 15 October 2023)
We were able to talk to a ‘real’ person about what we wanted. She was helpful and friendly. The fire came when it was supposed to, had clear fitting instruction, is good quality and looks good. Very positive experience. Thank you.
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Alison K*****s (from Blyth on 15 October 2023)
Effortless order carried out. Friendly staff and quick delivery. Thank you
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Jason B*****y (from Spalding on 15 October 2023)
Most helpful,advise d me of the best and cheapest option to meet my order.
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P J*****j (from Ross-on-Wye on 14 October 2023)
Good quality fire parts excellent delivery. One of the easiest transactions, fire is now working more efficiently.
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Lynn O*****n (from Hull on 14 October 2023)
first class service and very helpfull thanks
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Duncan H*****t (from batley on 13 October 2023)
Great service and good value. Always try to use these
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Michael U*****t (from Willenhall on 12 October 2023)
Great service, safe delivery, glass packed well. Fitted perfectly. Thankyou
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Suzie C*****m (from Newcastle upon Tyne on 12 October 2023)
Your website is excellent, very user-friendly. I was also able to order from Channel Islands with VAT removed with no hassle at all.
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fireparts.com client (from St. Saviours on 12 October 2023)
Reasonable prices with a quick delivery. Fabulous !
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Tim C*****r (from camelford on 11 October 2023)
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