Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Great service - good price - will certainly keep your link for future purchases.
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Martyn R*****k (from binbrook on 17 March 2021)
Despite all the difficulties with pandemic and brexit, we were kept updated on our order.
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fireparts.com client (from lanark on 16 March 2021)
Exactly what I wanted, supplied in reasonable timescale with no hassle
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Peter H*****y (from matlock on 16 March 2021)
Impeccable never let me down
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Neil C*****m (from rotherham on 16 March 2021)
All parts received quickly, and at a reasonable price. All work well. Would definitely order from you again.
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Ruth B*****t (from cupar on 16 March 2021)

Excellent service
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Rodney P*****e (from swindon on 16 March 2021)
Good communication rapid delivery first class trader
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Alan P*****n (from Camden on 16 March 2021)
Excellent and good price
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David H*****s (from carnforth on 16 March 2021)
Helpful pre-sales advice and swift delivery with ample packaging. We are enjoying our open fire again!
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Paul J*****p (from dunstable on 16 March 2021)
Fast,efficient and very helpful. Than k you
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David P*****y (from market rasen on 14 March 2021)
Easy to order parts for my trianco boiler, not many places have them. Parts sent very quick through the post. Quick response service.
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Stanley G*****d (from stoke on trent on 14 March 2021)
Good quality and good price very pleased
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John ***** (from telford on 14 March 2021)
It was very nicely packed for a glass and had arrived undamaged and was in time as well.
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Aamir ***** (from nelson on 14 March 2021)
Excellent service easy to order on website and a well packaged parcel very quickly delivered.
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Michael G*****e (from Worcester on 14 March 2021)
Excellent service
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Richard B*****s (from chorley on 10 March 2021)

Easy to use website. Helpful staff when I called with a query. Great service, although the automated email gave wrong delivery date.
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fireparts.com client (from frome on 10 March 2021)
Reply from fireparts.com admin

Thank you for this feedback. The email we send notifying customers of expected delivery is currently sent out by human (not automated).  The dispatch of your order was delayed due to an oversight on our side, for which we apologise. We are generally acheiving our dispatch targets, but we did not on this occassion.  Please do come back to us again in the future to give us another opportunity to serve you and demonstate the excellent service that our customers expect from us and we strive to deliver.
Very pleased with your service to me for parts for my old parkray multi fuel fire . Alan C
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fireparts.com client (from kilkhampton bude on 09 March 2021)
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Stuart C*****e (from tonypandy on 09 March 2021)
Good company to deal with, delivery was as expected and e-mails were answered quickly, can't complain.
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Frank A*****s (from norwich on 08 March 2021)
Quick delivery at a competitive price.
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Ian R*****l (from bishop auckland on 07 March 2021)
I am very pleased with the service given
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fireparts.com client (from hexham on 07 March 2021)
Quick and efficient delivery
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Martyn W*****s (from monmouth on 05 March 2021)
Excellent service, easy website and quick delivery
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Ruth C*****s (from malton on 05 March 2021)
All is fine
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David C*****a (from Charfield on 03 March 2021)
Excellent service, thank you !!!
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Dorothy H*****r (from biggar on 03 March 2021)
AS ALWAYS FIRST CLASS SERVICE WOULD RECOMMEND TO ANYONE thank you
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Raymond T*****r (from mid glam on 03 March 2021)
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fireparts.com client (from padiham on 03 March 2021)
Order was delayed but we were given notice of this
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fireparts.com client (from kirknewton on 02 March 2021)
We have used the company several times now, and the service has always been fast and efficient. As our fire is now quite old it is comforting to know we can rely on you. After all parts like this are not purchased on whim, so fast reliable service is important to us. Thanks.
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fireparts.com client (from catterick garrison on 02 March 2021)
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Christopher J*****s (from pipe gate on 02 March 2021)
Product arrived much quicker than expected ,excellent service
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Mary H*****r (from howden le wear crook on 02 March 2021)
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Derek ***** (from mansfield on 02 March 2021)
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Jennifer P*****n (from isle of arran on 01 March 2021)
Very happy with the help and service I received. Items arrived well packed and good quality.
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Moon S*****n (from Leics on 01 March 2021)
very good customer relations
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Ann A*****i (from bewdley on 01 March 2021)
The best service I have had from a company for a very long time. My order was dealt with efficiently and I was kept up to date with minor hold ups.
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Anne J*****s (from kippen,stirling on 01 March 2021)
EXCELLENT SERVICE AND QUALITY OF GOODS
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fireparts.com client (from selby on 25 February 2021)
Really helpful great advice and very responsive
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Penny C*****n (from ipswich on 25 February 2021)
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James H*****d (from Yarm on 25 February 2021)
Outstanding service and the correct parts for an obsolete stove. If I need more parts for either of my stoves I will be back to this company
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John G*****d (from edale on 25 February 2021)
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