Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Good quality and good price very pleased
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John ***** (from telford on 14 March 2021)
It was very nicely packed for a glass and had arrived undamaged and was in time as well.
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Aamir ***** (from nelson on 14 March 2021)
Excellent service easy to order on website and a well packaged parcel very quickly delivered.
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Michael G*****e (from Worcester on 14 March 2021)
Excellent service
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Richard B*****s (from chorley on 10 March 2021)

Easy to use website. Helpful staff when I called with a query. Great service, although the automated email gave wrong delivery date.
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fireparts.com client (from frome on 10 March 2021)
Reply from fireparts.com admin

Thank you for this feedback. The email we send notifying customers of expected delivery is currently sent out by human (not automated).  The dispatch of your order was delayed due to an oversight on our side, for which we apologise. We are generally acheiving our dispatch targets, but we did not on this occassion.  Please do come back to us again in the future to give us another opportunity to serve you and demonstate the excellent service that our customers expect from us and we strive to deliver.
Very pleased with your service to me for parts for my old parkray multi fuel fire . Alan C
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fireparts.com client (from kilkhampton bude on 09 March 2021)
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Stuart C*****e (from tonypandy on 09 March 2021)
Good company to deal with, delivery was as expected and e-mails were answered quickly, can't complain.
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Frank A*****s (from norwich on 08 March 2021)
Quick delivery at a competitive price.
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Ian R*****l (from bishop auckland on 07 March 2021)
I am very pleased with the service given
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fireparts.com client (from hexham on 07 March 2021)
Quick and efficient delivery
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Martyn W*****s (from monmouth on 05 March 2021)
Excellent service, easy website and quick delivery
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Ruth C*****s (from malton on 05 March 2021)
All is fine
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David C*****a (from Charfield on 03 March 2021)
Excellent service, thank you !!!
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Dorothy H*****r (from biggar on 03 March 2021)
AS ALWAYS FIRST CLASS SERVICE WOULD RECOMMEND TO ANYONE thank you
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Raymond T*****r (from mid glam on 03 March 2021)
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fireparts.com client (from padiham on 03 March 2021)
Order was delayed but we were given notice of this
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fireparts.com client (from kirknewton on 02 March 2021)
We have used the company several times now, and the service has always been fast and efficient. As our fire is now quite old it is comforting to know we can rely on you. After all parts like this are not purchased on whim, so fast reliable service is important to us. Thanks.
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fireparts.com client (from catterick garrison on 02 March 2021)
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Christopher J*****s (from pipe gate on 02 March 2021)
Product arrived much quicker than expected ,excellent service
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Mary H*****r (from howden le wear crook on 02 March 2021)
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Derek ***** (from mansfield on 02 March 2021)
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Jennifer P*****n (from isle of arran on 01 March 2021)
Very happy with the help and service I received. Items arrived well packed and good quality.
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Moon S*****n (from Leics on 01 March 2021)
very good customer relations
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Ann A*****i (from bewdley on 01 March 2021)
The best service I have had from a company for a very long time. My order was dealt with efficiently and I was kept up to date with minor hold ups.
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Anne J*****s (from kippen,stirling on 01 March 2021)
EXCELLENT SERVICE AND QUALITY OF GOODS
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fireparts.com client (from selby on 25 February 2021)
Really helpful great advice and very responsive
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Penny C*****n (from ipswich on 25 February 2021)
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James H*****d (from Yarm on 25 February 2021)
Outstanding service and the correct parts for an obsolete stove. If I need more parts for either of my stoves I will be back to this company
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John G*****d (from edale on 25 February 2021)
Really helpful in general about parts for my old woodburner - thank you! Will definitely use again.
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Jennifer W*****d (from hereford on 24 February 2021)
Quick efficient service. Product was as ordered
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Karen S*****y (from ruthin on 23 February 2021)
Quick delivery, I could not have expected better.
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Joseph W*****e (from huddersfield on 23 February 2021)
Part in stock, arrived on time and was well packaged
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Neil H*****y (from nuneaton on 23 February 2021)
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Gary D*****e (from newcastle upon tyne on 23 February 2021)
First time I have ordered from Fireparts.com and it won't be the last! I really appreciated the call from Phil to let me know that there was going to be a delay in delivery (understandabl e in the current climate)....it saved me grumbling about the order taking ages but not knowing why!!!As it happens, it arrived earlier than I expected so that was a bonus! Well done Fireparts.com
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Jane H*****d (from hexham on 23 February 2021)
Good communication with customer. Product well packed. Quick response to queries about delivery.
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fireparts.com client (from sedbergh on 23 February 2021)
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Ian P*****y (from tyne and wear on 22 February 2021)
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Angela J*****n (from llanfair talhaiarn, conwy on 21 February 2021)
Product is absolutely perfect.  Order was a little late and I had to chase it up but the communication was good, and it was delivered.
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Christopher S*****h (from bath on 21 February 2021)
Reply from fireparts.com admin

Thank you Christopher for taking time to comment, I can see from our notes you had to chase and we dealt with your requests accordingly. Please accept my apologies for this inconvenience - we want our customers to receive the 'perfect service' and we didn't get it 100% right this time!  - Thank you again for the feedback, we do value it and it helps us all keep focused on the customer experience.
First class service. Delivered within two days of ordering. Brilliant service
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Neil C*****r (from hermatige thatcham on 21 February 2021)
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