Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Excellent service; Very fast delivery, thank you.
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fireparts.com client (from gorebridge on 25 December 2020)
Parts came as requested. Thank you.
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Alan B*****n (from bungay on 25 December 2020)
Helpful staff and the Baxi parts arrived very quickly. Will use Fireparts again and certainly would recommend them to anyone requiring spares.
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fireparts.com client (from ardrisharg on 24 December 2020)
Just what was needed, delivered sooner than promised.
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fireparts.com client (from cambridge on 24 December 2020)
Excellent overall - quick response when needing to change something and quick delivery of part.
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Robert H*****y (from horsham on 24 December 2020)
Great quick service and super friendly staff
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Julia C*****n (from nr hungerford on 24 December 2020)
worked well for me
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fireparts.com client (from stoke on trent on 24 December 2020)
Excellent and fast service
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Gerallt H*****s (from welshpool on 23 December 2020)
Great service and friendly staff to talk to
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David N*****t (from edinburgh on 22 December 2020)
It’s all good
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G F*****r (from hull on 22 December 2020)
Excellent service thank you
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Sue E*****t (from Chester on 21 December 2020)
Very fast turnaround Th ank you
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Michael W*****n (from crawford on 21 December 2020)

I needed some firebricks for a Little Wenlock.I phoned and spoke to Lyn who knew the product,gave me a price,took the order and my money...all very efficient and pleasant.Fireb ricks arrived within a few days...(which I haven't yet fitted) Excellent service thanks very much.. I have to tell you that I tried ordering from one of your competitors before calling you and their service was so poor that I gave up trying... Thanks and Merry Christmas. 
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fireparts.com client (from canvy island on 21 December 2020)

Nice person on the telephone quick reliable service good quality parts supplied all you want from any company.
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Michael H*****n (from lostwithiel on 20 December 2020)
Quick and efficient service !
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John B*****e (from glasgow on 20 December 2020)
correct parts delivered in a timely manner thank you.
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Sarah M*****y (from saffron walden on 19 December 2020)
Items well packaged, good delivery time and very good communication. Just waiting for my glass seals, but the items I have received appear to be of good quality. Would use this firm again. Thank you
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Pauleen W*****n (from gateshead on 18 December 2020)
Well packed as you would expect from company. They have never let me down
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fireparts.com client (from mr swasea on 18 December 2020)
Excellent service. Baffle obsolete via Hunter Stoves but Fireparts.com able to supply. Very happy
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Hayley ***** (from pillerton priors on 18 December 2020)
Excellent service and very good delivery time. Very much appreciated. Thank you Have recommended your company to friends and relatives.
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fireparts.com client (from hawick on 18 December 2020)
good service
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Steven H*****h (from bolton on 18 December 2020)
Great service, prompt delivery
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Tim D*****f (from omagh on 17 December 2020)
Products arrived on time and fitted perfectly.
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Andrew B*****r (from cambridge on 17 December 2020)

Excellent. Straight forward in ordering the item and quick in receiving it.

Perfect fit for our inset Hunter Herald 7 multi fuel stove.
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Rhys P*****l (from mountain ash on 16 December 2020)
Kept fully updated on the delivery schedule and product arrived on day expected.
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fireparts.com client (from alnwick on 16 December 2020)
Fabulous company by all accounts. Never had a problem at all. Used you on a number of occasions for my Dad. Costs very competitive and a good range of products to choose from. Delivery super fast. Parts delivered safely. Highly recommended.
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Andrew E*****s (from Barnsley on 16 December 2020)
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Anthony W*****s (from crewe on 16 December 2020)
I’m so glad to find a great site for spares. This was easy to find and search, and order. And the part arrived ASAP. My stove is getting on and I intend to replace most parts this year - I will be back! Thank you!
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Martin B*****y (from spalding on 16 December 2020)
Great service and delivery
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Paul G*****n (from truro on 16 December 2020)

Very straightforward and speedy transaction.  More robust than I imagined - made a big difference to the heat emitted.
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fireparts.com client (from llanbradach, caerphilly on 16 December 2020)
excellent service kept informed from order to delivery cannot fault
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fireparts.com client (from mansfield on 15 December 2020)
Good service and correct part delivered promptly.
Many thanks ☺
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Gareth W*****s (from pontypool on 15 December 2020)
Excellent service, delivered very quickly, overall transaction very smooth,
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Elizabeth S*****d (from NEATH on 15 December 2020)
Thankyou for replying quickly to my online order and for the rapid delivery of the parts
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Jan M*****s (from drybrook on 15 December 2020)
Easy ordering, communication and delivery excellent..
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Ishbel K*****y (from burntisland on 15 December 2020)
Great item and speedy delivery - thanks very much!
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Trev M*****n (from Birmingham on 15 December 2020)
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Bryce P*****e (from glasgow on 14 December 2020)
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Gordon E*****s (from bristol on 14 December 2020)
Really quick service, exactly what I needed.
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Sadnra ***** (from brough on 14 December 2020)
First class service as usual, thank you.
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Richard S*****s (from forres on 14 December 2020)
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