Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Can't complain, got what I wanted and quicker than expected
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Michael T*****l (from middlesbrough on 13 May 2020)
Absolutely excellent service. I received an immediate reply to my product enquiry so made my order. Grate dispatched the following day and received the next. I have already recommended Fireparts to friends. Comp anies like this deserve to thrive, thank you so much.
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Valerie M*****e (from hutton rudby on 13 May 2020)
Fast & efficient service, would recommend
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Margaret A*****n (from chesterfield on 12 May 2020)
Excellent and prompt service. Very impressed. Will certainly be using Fireparts again.
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Roger D*****d (from liverpool on 12 May 2020)
Just right-and the fastest delivery I have received during the COVID time.
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Roy M*****y (from reigate on 12 May 2020)
Very pleased with the service under difficult circumstances right now. I was kept up to date with everything and Phil was especially helpful deleting an order that I created in error and advising when the order might be received. Thanks very much
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Frank G*****s (from hindhead on 12 May 2020)
Excellent service, friendly staff. First Class
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Joyce G*****n (from dumfries on 11 May 2020)
Thanks for the fast delivery spot on
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Darren ***** (from sunderland on 10 May 2020)
Great service ,quick deliver ,lovely customer service.
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Nigel E*****y (from bridstow, ross-on-wye on 09 May 2020)
Quick delivery considering the way postage is atm.
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Dorothy B*****t (from magherafelt on 09 May 2020)
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Gordon H*****n (from hinxworth hertfordshire on 09 May 2020)
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Mick G*****y (from sheffield on 09 May 2020)
Great service. Great product. Really pleased. Thank you.
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Patricia H*****r (from selkirk on 08 May 2020)
Thank you so much for your fast efficient service, particularly at this difficult time with the Covid 19 virus restrictions. Very much appreciated, stay safe and well
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June C*****e (from Norwich on 08 May 2020)
Excellent service during a difficult time (coronavirus). I was kept up to date with preparations for delivery and the item arrived exactly when pre-notified.
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Donald M*****n (from bishopton on 08 May 2020)
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Dennis M*****n (from cardiff on 08 May 2020)
Thanks very much. You kept me posted and the goods arrived in excellent condition.
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Richard ***** (from near beverley on 08 May 2020)
No problems
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Ken ***** (from morpeth on 08 May 2020)
Delivered on schedule: no issues.
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Roger A*****n (from ilkeston on 08 May 2020)
Good efficient website and easy ordering
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Mark L*****y (from burford on 07 May 2020)
Good quality products quick and easy online ordering
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Michael T*****s (from rotherham on 07 May 2020)
It arrived next day
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Christine B*****e (from Newcastle upon Tyne on 07 May 2020)
I have now received the order as requested and would like to thank you for your excellent service, I will happily use your company again.
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Agnes C*****l (from portree on 02 May 2020)
Good - the guy I spoke to was really helpful
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Louise ***** (from sheffield on 30 April 2020)

problems with delivery but rectified immediately by yourselves. customer service excellent.
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Peter M*****e (from stirling on 30 April 2020)
Reply from fireparts.com admin

Thank you for your feedback, it has been a difficult time during this period, we are appreciative of your understanding (and praise of our customer service), thank you :-)
Got every high quality part you need @ good prices,fast payment,fast despatch never a problem with wrong part ect. highly recommended five stars ⭐⭐⭐⭐⭐
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David W*****s (from oakdale blackwood on 25 April 2020)
Despite being in the midst of a pandemic, I got the part required, thankyou!!
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Liz N*****t (from carmarthen on 25 April 2020)
Very pleased with my purchase of a fire cheek.. I can now repair our old fireplace...ve ry helpful staff and good service... would recommend....
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Colin M*****y (from norwich on 21 April 2020)
Hi Had a problem with the order was lost in transit, so sent a email picked up by Phil, sent out a new order received today. Thanks to Phil ,very helpful. Rega rds Andy Chandler and Janet Holloway
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Janet H*****y (from devizes on 20 April 2020)
Excellent helpful service highly recommended
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Steven ***** (from aberdare on 20 April 2020)
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Richard ***** (from cambridge on 19 April 2020)
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Thomas M*****r (from cupar on 15 April 2020)
very good
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Barry ***** (from brotton on 15 April 2020)
Excellent service and quick delivery to remote part of Scotland. All arrived well packed and in tact. Couldn't ask for more. Thank you Fireparts, home fire back burning bright!
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Clare S*****t (from lerwick on 15 April 2020)
As always, superb service. Lynne is always very friendly and helpful. Thank you.
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fireparts.com client (from swindon on 13 April 2020)
Perfect from ordering to receiving items.
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Kayleigh ***** (from gloucester on 12 April 2020)
brilliant - fast delivery and got the right part
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Caroline M*****o (from reading on 12 April 2020)
Thank you, part came quick, considering we had no fire for a few days, im very thankful for that.
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Shirley C*****l (from Airdrie on 12 April 2020)
Good service, fast delivery and well packed.
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Malcolm B*****e (from grange-over-sands on 12 April 2020)
Excellent service, very pleased.????
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Robert W*****s (from mythyr tydfyll on 11 April 2020)
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