Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Order arrived promptly and before scheduled date. Thank you for excellent service
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Anne V*****n (from shrewsbury on 09 December 2020)

Very competetively priced. Product delivered quickly and very well packaged. Highly recommend.
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Gary L*****s (from abinger hammer on 09 December 2020)
Fantastic service and good value. Prompt delivery and good communication.
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John M*****n (from glasgow on 08 December 2020)
Great product and price, delivery was as arranged..grea t service.
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Steve E*****s (from wakefield on 01 December 2020)
Great customer service ordering was so easy will use again.
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Shaun S*****e (from guernsey on 01 December 2020)
Had the part I needed at a fair price- speedy delivery
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Valerie E*****s (from kendal on 01 December 2020)
Very fast delivery. Wouldn't hesitate to recommend or use again.
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fireparts.com client (from truro on 01 December 2020)
I was really surprised how quick the firebricks arrived.
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Maria S*****s (from exeter on 01 December 2020)
Very well packaged. Glass arrived all in one piece- much appreciated
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Helen M*****r (from st anne on 30 November 2020)
Very good excellent fast delivery
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Alan ***** (from watten on 29 November 2020)
Very impressed with the service we received. The gentleman on the phone was so helpful.
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fireparts.com client (from wirral on 28 November 2020)
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fireparts.com client (from Derby on 28 November 2020)
Excellent service and help during ordering process.
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Evelyn D*****n (from isle of lewis on 28 November 2020)
Very good service from initial enquiry to check sizes, ordering and delivery 36 hours later
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Philip R*****s (from bishops castle on 27 November 2020)
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Malcolm S*****s (from nr bridgend on 27 November 2020)
I am very pleased with the service provided, the delivery was quick, the grate was well packed and it's exactly what I needed. Thank you.
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Pat D*****e (from evesham on 23 November 2020)
Good range, speedy delivery, value for money
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Valerie E*****s (from kendal on 22 November 2020)
I found your customer service to be excellent and very friendly and capable.
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Monica O*****y (from tullamore on 21 November 2020)

EXCELLENT, FIVE STAR, FIRST CLASS SERVICE THANK YOU.
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Graham W*****r (from ardersier on 21 November 2020)

Really excellent service- ordering, dispatch,price etc however installation instructions could be a bit clearer for the novices amongst us. The product  however is brilliant, it works a treat , robust build , easy to clean and gives superb burn control- really impressed just annoyed I didn’t get one sooner!
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William ***** (from hitchin, hertfordshire on 21 November 2020)
Reply from fireparts.com admin

This is great feedback, thank you. We are very pleased you are happy with the performance of the Star All Night Burner (ANB). The suppliers of the STAR appliance distribute it nationally and it is one of the top selling ANB's.  We have passed on your feedback regarding the instructions, its invaluable feedback which the manufacture would not normally see, so thank you again for taking time to respond.

Excellent service and quick replacement of broken component occurring during transit
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Robert M*****y (from aylesbury on 21 November 2020)
Reply from fireparts.com admin

Thank you for your feedback, please accept my apologies for the broken bricks which arrived as part of your order and thank you for acknowledging the speed in which we supplied a replacement -  Fortunately our breakages in transit are very minimal, however, the fact you had to contact us for a replacement reflects poorly on our service.  We will always replace a broken part promptly, our dispatch personel are fully aware of this incident and have reported it to the couriers. Thank you again for your time in feeding back to us.
Excellent service! Part sent out Monday, received Wed morning in the West of Ireland, what more can you ask for!
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Joe D*****y (from oughterard on 20 November 2020)
Great service, swift delivery of good products
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Deborah G*****y (from newton stewart on 19 November 2020)
Excellent service, was kept up to date with delivery details and came well packaged. Will definitely use the company again.
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Joanne T*****r (from mansfield on 19 November 2020)
Super efficient, very prompt delivery. Would definitely recommend.
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Geraint W*****s (from colwyn bay on 19 November 2020)
Great response and communications .
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Raymond C*****s (from ammanford on 19 November 2020)
great service, arrived quickly.
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Roger ***** (from burton bradstock on 19 November 2020)
5 star sevice
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James Y*****s (from southampton on 19 November 2020)
Speedy and efficient - would recommend without hesitation
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Richard M*****h (from leeds on 19 November 2020)
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Darryl J*****s (from neath on 19 November 2020)
Swift delivery and a good price.
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Michael K*****n (from york on 19 November 2020)
The new ash pit is an excellent substitute for the old one but could have been sent in slightly smaller packaging!
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fireparts.com client (from bridge of weir on 18 November 2020)
Really good service. Easy to use website.Quick delivery and useful up-dates by e-mail on the status of the order. Well done!
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Kevin R*****n (from grimsby. n.e.lincs. on 18 November 2020)
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fireparts.com client (from Shepshed on 18 November 2020)
Happy with the parts fitted with out a problem
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Ian B*****y (from linton, swadlincote on 18 November 2020)
Excellent price. Speedy delivery
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fireparts.com client (from kirkby stephen on 17 November 2020)

5 star
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fireparts.com client (from steppingley on 17 November 2020)
Very good prompt service
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Nita ***** (from nr chelmsford on 17 November 2020)
Very friendly helpful staff. Delivery to Ireland was reasonable considering the weight and it only took 3 working days to get here.
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Carl F*****d (from Co.Roscommon on 14 November 2020)
Very good fast delivery, part arrived as per shown on web site, very well packaged
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Nita ***** (from nr chelmsford on 14 November 2020)
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