Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Excellent service. Keep informed and quick delivery
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Steven L*****t (from wigan on 05 April 2024)
Good product, arrived quickly. Unfortunately I’d ordered the wrong size (entirely my own fault) and they responded to my emails straight away & sorted it out no quibble. Really helpful, good customer service.
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Clare R*****n (from Halifax on 04 April 2024)
Lovely company to deal with. One of the items ordered was out of stock. This was explained to me which is good as some unprofessional companies would just have stalled the delivery and fobbed me off. Would recommend Fireparts.com Good communication and good proper baxi products. Well done Fireparts.com
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Neil I*****e (from Nottingham on 04 April 2024)
Excellent service, arrived next day. Good quality product
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Robert P*****y (from Liverpool on 03 April 2024)
No problem fast delivery.
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Andrew D*****l (from aberdeen on 01 April 2024)
Item ordered perfect fit with very quick delivery
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fireparts.com client (from LEWISHAM on 29 March 2024)
Website easy to navigate; delivery prompt (though I wasn't asked to sign for it, as I had expected).
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fireparts.com client (from Leeds on 29 March 2024)
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Graham H*****s (from Wembley on 28 March 2024)
The package arrived promptly and in good condition. Unfortunately we changed our plans after placing the order and returned the item for a refund which was a smooth process.
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fireparts.com client (from Walton-on-Thames on 28 March 2024)
Excellent service help and advice ,would have ordered wrong glass for my woodburner if your wonderful lady on phone hadn’t double checked for me . Highly recommend your firm and your staff , thankyou.
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Sandra H*****n (from Cromer on 28 March 2024)
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Douglas D*****n (from Rochester on 28 March 2024)
The person I spoke to was pleasant and friendly in her telephone manner and was knowledgeable in the items we rang to discuss. The items were delivered within the time-scale stated and was well packaged.
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M M*****m (from Llanelli on 27 March 2024)
Was kept informed of progress and any issues with the order along the way, even had a phone call which is extremely rare these days, well done that lady ????, I missed the call however but you left a voicemail and followed it up with an email ???? Received delivery as stated and all well packaged. Part was installed in a few minutes and has completely transformed the stove efficiency, should've bought a multifuel stove and not a woodburner, didn't realise at the time ???? thanks for all ????
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Lee B*****l (from Tamworth on 27 March 2024)
Very good
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fireparts.com client (from Poole on 26 March 2024)
Quick delivery and reasonably priced
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Barry ***** (from Poole on 25 March 2024)
great service, really fast delivery well ahead of projected delivery, thanks
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Nigel B*****g (from Hull on 25 March 2024)
Great service love the personal touch being able to speak to Lynne and order over the phone
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Peter H*****s (from Launceston on 24 March 2024)
Excellent
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Fred L*****e (from Thornton-Cleveleys on 23 March 2024)
The grate arrived promptly and fits perfectly. Thank you. Colin Hird
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Colin H*****d (from Carnforth on 22 March 2024)
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Dave T*****n (from beverley on 22 March 2024)
Brilliant high quality parts. Quick delivery and very well packed. Thank you so much all fitted and working.
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David H*****d (from okehampton devon on 21 March 2024)
Friendly and helpful. Excellent service and delivery.
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Marjorie C*****r (from Carlisle on 14 March 2024)
Excellent company to deal with, responded quickly when I couldn't find the correct item on their website. Changed the website to include the item I wanted, alongside an associated item on the website, makinging ordering quick and simple. Delivery that followed, also straight forward and on time. GREAT EXPERIENCE, would use again!
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Stephen ***** (from Ashford on 14 March 2024)
Excellent product quickly delivered!
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Richard L*****s (from Southampton on 14 March 2024)
Very quick turnaround, easy to find on website
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fireparts.com client (from Carlisle on 13 March 2024)
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Martin R*****n (from St. Helier on 13 March 2024)
Excellent service good’s arrived well packed and exactly what l required Would use Fireparts again and certainly recommend
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Steve ***** (from Sunderland on 13 March 2024)
Can not fault the service quick and efficient thank you.
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Francis C*****n (from Newton Stewart on 09 March 2024)
Your service was quick and efficient.Many thanks.
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Ian J*****n (from Stockport on 08 March 2024)
Very good service,very helpful staff.
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Selwyn O*****n (from mansfield on 06 March 2024)
Excellent service and delivery
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fireparts.com client (from ramsgate on 02 March 2024)
Fast delivery and competitive prices from people you can talk to.
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Peter ***** (from lockerbie on 02 March 2024)
Had the parts in stock and where delivered promptly
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Declan ***** (from Armagh on 21 February 2024)
Hello Rang inquiring about fire bricks spoke with Lynne she was very helpful also ordered through her. Delivere d in good time and well packaged. Ove rall an excellent service. Rega rds Tony
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Tony ***** (from Hull on 18 February 2024)
Very prompt excellant service. Than k you Lynne
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Paul H*****y (from Sutton Coldfield on 18 February 2024)
Very impressive and detailed website which made ordering easier than we thought it would be
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fireparts.com client (from Maidstone on 18 February 2024)
Excellent service and very polite answers to any questions and speedy delivery
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Penny A*****y (from Sheffield on 18 February 2024)
You were so good on the phone, very polite and helpful and quick to understand the problem. Thank you very much> I couldn't have had better service and so quick.
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fireparts.com client (from Tunbridge Wells on 16 February 2024)
Fireparts are refreshingly good at replying to emails. That helped sort out a wrong delivery from their supplier (no fault of Fireparts’) - so hassle was minimised.
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Tim D*****n (from Langport on 15 February 2024)
Easy to order and speedy delivery. Excellent!!
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Eric S*****s (from SELBY on 15 February 2024)
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