Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Received within 3 days in perfect condition and was very easy to fit.Have now ordered a new grate to finish the job. Thank you
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Tom G*****e (from Axbridge on 30 November 2023)

Not received the Flue Cleaner yet.
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Andrew C*****n (from BANBURY on 30 November 2023)
Reply from fireparts.com admin

Thank you for your feedback Andrew, we are currently out of the Flue Cleaner and will forward to you as soon as we receive it in a week (we will cover the postage cost).  We have dispatched the rest of your order and you should be in receipt of this.  Please accept my apologies for the delay, we are monitoring and will forward to you as soon as received.
5star service all the way.one very happy customer thank you
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Mark F*****s (from Richmond on 30 November 2023)
Excellent products to replace the disintegrating fire bricks in my Rayburn Rembrandt fireplace. Easy to fit, needed 500g of fire cement.
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fireparts.com client (from Coventry on 29 November 2023)
The service was brilliant , the ordering was clear and precise and the part arrived the next day . Very quick very efficient Thank you
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Sandra B*****r (from Halesowen on 29 November 2023)

Thumbs Up!
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Michael ***** (from Rotherham on 29 November 2023)
Brilliant service from start to finish lynne was super helpful and knowledgeable
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Sarah ***** (from Halifax on 26 November 2023)
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fireparts.com client (from hinckley on 26 November 2023)
Great service! Went out of their way to let me know when items were back in stock and they were dispatched straight away.
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fireparts.com client (from Ashby de la Zouch on 25 November 2023)

Great service but a bit expensive
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Lachlann A*****g (from Isle of Lewis on 24 November 2023)
Reply from fireparts.com admin

Thank you for this valuable feedback, the glass you ordered was a 'Parkray Supplied' glass.  I have checked Parkray's price (at time of writing) and it is £120.13 + VAT = £144 (Inc VAT) for this glass.  We charged you £96.33 + VAT = £115.60.  Whlst the glass its self is an expensive one....the saving to you based off the 'Manufactures own Retail Price' is £29 cheaper..  We try our best and achieve in most cases a discount for our Customers.  I have checked the 'market prices' and we are considerably cheaper than ALL the other sites selling this Parkray Supplied Glass . We will maintain this discounted price for as long as possible for our Customers.
All good
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Philip C*****s (from Tadley on 24 November 2023)
First class service will be using again
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Tim F*****g (from everton nr sandy on 24 November 2023)
Very efficient service and delivery.
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fireparts.com client (from Penmark, near Barry on 23 November 2023)
First Class Service. Happ y customer.
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Stuart D*****s (from Carlisle on 22 November 2023)
Your member of staff… Lynne went above and beyond. She managed to find me a 16” Dunsley Black Enterprise Castle (Fire)… and I am absolutely thrilled. Once the fire was sorted… the service was quick. My new fire with grate bottom, new pan and spacer bar etc is now in place and I love it. I would certainly recommend Fireparts.com.
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Flora F*****n (from Newcastle upon Tyne on 22 November 2023)
Very helpful in identifying my old Parkray burner; quick delivery too.
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Matt S*****d (from Wadebridge on 22 November 2023)
Professional service and quick delivery.
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Kate S*****n (from Aberdeen on 22 November 2023)
Good customer service and prompt delivery.
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Dave H*****d (from Llanelli on 22 November 2023)
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Moon S*****n (from Leics on 16 November 2023)
Efficient service
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Keryl ***** (from Pentre on 16 November 2023)
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Peter J*****n (from Caldicot on 12 November 2023)

My order was sent wrong and I'm still waiting to get resolved.
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Ramesh S*****n (from herstmonceux on 12 November 2023)
Reply from fireparts.com admin

We have spoken since you left the above feedback, you have now received your full order and I understand happy.  Please accept our apologies for the delay in sorting out your order. and sending the correct bars to you.  To prevent a similar incident we have spoken with dispatch and highlighted the error to the member of staff who packed your order.
Brilliant place & service. Lynne is so helpful would recommend this company to anyone.
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Susan ***** (from Manchester on 12 November 2023)
The sales lady on the phone was very helpful. It arrived next day. was the correct part even though I didn't have the stove model. Expensive, but prompt service
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Lynda A*****n (from Tregaron on 11 November 2023)

I have been using fireparts.com for twenty- five years to replace worn fire parts, and as usual they arrived on the day. A first class service.
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Michael O*****y (from st paul's walden hitchin on 11 November 2023)
Good service, prompt delivery.
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Phill D*****s (from Scunthorpe on 09 November 2023)
Excellent service fully knowledgeable about my needs and a super fast delivery
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Dave ***** (from Spilsby on 09 November 2023)
Product arrived promptly however I had ordered the wrong length but a quick call to explain so I then returned the damper received the new one and the credit to my account was also dealt with quickly and efficiently. Would recommend.
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C C*****e (from on 09 November 2023)
Arrived ok
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Barry O*****n (from Boston on 09 November 2023)
It was easy to order, and the grate arrived in the time specified. Thank you, great service.
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fireparts.com client (from Southampton on 09 November 2023)
Good price and quick delivery
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Donald H*****n (from Kilmarnock on 08 November 2023)
Excellent service! Phil was brilliant when I spoke to him as I was unsure what bars I needed. I needed them urgently and although there was a possibility that they wouldn’t arrive for a few days, to my surprise they arrived the next day. Thank you so much.
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Suzzane K*****n (from Dover on 08 November 2023)
Excellent
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fireparts.com client (from scunthorpe, north lincolnshire on 06 November 2023)
great service as normal
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Andrew L*****e (from barnard castle on 04 November 2023)
Thank you for your excellent service and easy to use website with good descriptions.
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fireparts.com client (from Taunton on 04 November 2023)
5Starservice would recommend this seller
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John ***** (from Willenhall on 02 November 2023)
Good advice from the Helpdesk and delivered as promised.
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Matthew A*****n (from Dumfries on 01 November 2023)
Good - Thanks
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fireparts.com client (from Haslemere on 01 November 2023)
Quick delivery
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Peter S*****l (from lincoln on 30 October 2023)
Ordered on the phone, operative very helpful. Well knowledged and gave good advise - thank you
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E H*****n (from ashbourne on 29 October 2023)
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