Customer Feedback

Thank you for your feedback.  Factors affecting the lifetime of stove parts can vary dramatically depending on:

(1) Type of Fuel being burnt. Burning certain types of coal can dramatically decrease life span, see our write up on Petcoke.  I appreciate in this instance that you only burn wood.  Wood can vary from tree species to species.  For example, softwood, hardwood, some woods emit different gases, some have more sap (Sap as with the oil in Petcoke has an effect on parts and can seep into the cast iron and raise the temperature on the part)

While the density of woods can vary significantly from different species, the calorific value per unit weight is about the same (only slightly lower for hardwoods). Potential heat output of majority of hardwoods is between 19,000 to 20,000 kJ/kg; softwood is around 21,000 to 22,000 kJ/kg.

(2) Excessive Temperature of Fire and not controlling the airflow into the firebox.  With the ability to shut doors on a stove and with airflow from bottom vents, this can have an effect of excessive heat on the whole appliance, including the parts, the fire roars uncontrollably or gets very hot.  It is imperative users control the airflow and do not let stoves get to excessive temperatures.  Same as running a car really, if you contantly ran it at high revs, hot engine mean more wear, something will give much sooner.

Please do let us know (hopefully not for many years!), how you are doing with your new part.

Thank you for this feedback.  We are very pleased you found a solution to this issue.  We offer a very good returns policy and would always change or refund any part with 14 days of purchase, even if our Customers simply change their mind.

As for why the Flap did not fit, without seeing to check the part, it is difficult for us to comment.  The Parkray Flap and Pad fit a wide range of Parkray models, needless to say we sell a lot of them and this is the first issue we have heard (where the Flap required filing).  There can sometimes be issues with the fire as to why parts do not fit correctly (as metal can expand and distort generally with excessive heat).  Again, without seeing the flap, it is difficult for us to guide you.

Thank you so much for this feedback, whilst I do not feel we have helped you that much, its very useful for us to know... just in case it does ever happen again!