Thank you for the ashpans - they are brilliant. They arrived on Thursday 2nd - how very speedy is that! However, at 80 years old, I do not know what PDF format means! The plastic bag attached to the parcel was open with just a credit size card inside - is this the invoice and how do I read it? It looks like a business card to me. Sorry for being such a pain! +++++++++FIREPARTS RESPONSE ++++++++++++ Bless, you are doing very well at the age of 80 on the internet!!! PDF is a file format, the attached file to the email I sent was the invoice for the purchase. I have sent you an invoice in the post instead and it should be with you by Tuesday. The credit card is a fridge magnet (you can put it on your fridge, or anything steel that a magnet will stick to) we put these in all our parcels so you don't loose our contact details!! Thanks Fireparts.com

J*****e (Hampshire)

Excellent service on the telephone when I had experienced a problem in completing my order on-line. Products arrived quickly and well packaged. Thank you.

L*****a

Highly recommended

G*****m

Easy website to choose products and delivery as stated and well packed

J*****e Goucher

Good service with regular updates about times and dates of arrival of product.

Good part of our stove which had gone missing. It fits well.

A*****r Ratcliff

Very helpful lady on phone 1st class service its great to get someone on the end of phone that is so efficient 10 out of 10 for customer service

A*****n Walker