I contacted you about two elements of my order but have not received a reply. Both need to be returned, and for one I would like to order a replacement if you have stock. It is disappointing not to have had a reply

Although my Baxi is a Burn-all internal ash pan, for which this should be the right length, it does not fit my fire. Looking at other sites online there are three lengths of rod . Lift out Ashpan Rod 355mm, Outside Ashpan Rod 270mm, Rotary Ashpan Rod 235mm - so this 355 should be the right size but I need the 270mm one. I contacted the company to explain this, and have yet to have a reply

P*****k Magennis

Ordering online was easy as the website is well laid out. Reasonable prices and quick delivery.

G*****i Marsella

Excellent items and great service. Fast delivery and communication. Can recommend.

D*****d Turner

Firegrate was delivered promptly and the ordering process was easy to follow. Better still it was the most competitive price I could find. I will certainly use Fireparts again.

This was a straight forward replacement, so fitted perfectly.

N*****n Atkinson

Very prompt and efficient

Last one I ordered still good, second order is a spare

R*****d Holdsworth

Very good communications quick delivery, prices are what they are.would buy again.

Good quality fitted perfectly

D*****d Watson