I contacted you about two elements of my order but have not received a reply. Both need to be returned, and for one I would like to order a replacement if you have stock. It is disappointing not to have had a reply

Although my Baxi is a Burn-all internal ash pan, for which this should be the right length, it does not fit my fire. Looking at other sites online there are three lengths of rod . Lift out Ashpan Rod 355mm, Outside Ashpan Rod 270mm, Rotary Ashpan Rod 235mm - so this 355 should be the right size but I need the 270mm one. I contacted the company to explain this, and have yet to have a reply

P*****k Magennis

I've used Firparts for a few years mow to keep my Parkray Chevin insert fire in good working order. Orders are dealt with quickly. Associated emails and delivery information is spot on.

B*****y Kershaw

Only complaint I have is that only 11 grate bars arrived, which left me with gaps as there are 14 in in my stove. Otherwise excellent delivery and service. Product is very good.

As above I have been left with gaps due to there being 14 grate bars in my stove but only 11 supplied.

C*****n Halligan

Product is absolutely perfect Order was a little late and I had to chase it up but the communication was good, and it was delivered

C*****r Smith

Good web page to identify the parts wanted Parts price were very competitive Parts turned up as described the postal period was as stated A1 service Would recommend you to others and if other parts are needed will use you again. (No name please on web site You can use my comments anonymously if you wish on the website)

G*****n Guley

Very good company to deal with and fast to deliver parts

Good quality and fitted well

N*****e Taylor