Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Easy website to use and items delivered very quickly. Would recommend Fireparts.com to anyone.
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Sean C*****m (from cheltenham on 27 March 2023)
Five star service. Kept me informed due to a supply difficulty can’t fault in any way goods arrived as soon as they could dispatch them very happy and highly recommend
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Marian M*****e (from By Arbroath on 26 March 2023)
Great products and speedy delivery
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David W*****n (from Norwich on 26 March 2023)
From when I ordered ,the parts ,for our fire ,till the delivery ,noting but praise for this company ,never known such good customer service any where else x x thank you
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Judith P*****m (from vale on 26 March 2023)
Thanks for your excellent service. The details allowed me to choose the right ash box for my grate and it arrived very promptly.
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Richard ***** (from near beverley on 25 March 2023)
as described and quick delivery
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Tristian B*****r (from Ingatestone on 23 March 2023)
quick responce and exellent service (to republic of ireland)
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Steve B*****n (from Athlone on 23 March 2023)
Excellent Service
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David B*****y (from Neath on 23 March 2023)
Definitely five stars. Excellent service.
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Susan ***** (from Porth on 23 March 2023)
Great company to deal with, we have had wood burning stoves for over ten years and we only use Fireparts for spares.
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Terry W*****n (from etherley dene, bishop auckland on 23 March 2023)
Excellent service all round - swiftly sent, well-packed and competitively priced.
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Roderick M*****d (from MAIDSTONE on 23 March 2023)
Fast service , reasonably priced and good quality.
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Jean W*****d (from Doncaster on 23 March 2023)
Easy to order, prompt delivery. very satisfied
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Michael C*****s (from Worcester on 20 March 2023)
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Brian H*****s (from WISBECH on 19 March 2023)
Excellent service, fast delivery, great product - highly recommended
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fireparts.com client (from Neston on 18 March 2023)
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fireparts.com client (from midge hall leyland on 15 March 2023)
Fantastic service, quick delivery & great prices
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Lynne M*****u (from dailly on 15 March 2023)
Arrived on time and as ordered. Web site very helpful in identifying the precise part needed.
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Ken W*****n (from Malton on 14 March 2023)
Excellent service
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Zoe W*****n (from swadlincote on 13 March 2023)
Initially out of stock but I was kept informed. Excellent communication and service
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Rod S*****t (from Milnthorpe on 12 March 2023)
very good
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Anthony P*****r (from READING on 12 March 2023)
The item arrived on time and was as described.
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Alan S*****e (from tewksbury on 11 March 2023)
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Pauline ***** (from ashbourne on 11 March 2023)
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fireparts.com client (from Bolton on 11 March 2023)
Ordering Parkray room heater parts from Fireparts.com' s extensive online parts catalogue was easy and effortless and all the parts arrived in 3-4 days, well within the expected delivery time.
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Jan B*****i (from Gorebridge on 10 March 2023)
We use Fireparts for all our parts for our Parkray fire and as always the staff are always very helpful and answer any questions quickly and efficiently. We would like to Thank them for all their help past and present.
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Janet J*****r (from chesterfield on 09 March 2023)
Great service from the person I talked with had my item in stock well packed arrived sooner than expected would use this company in the future
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fireparts.com client (from Wigton on 09 March 2023)
Just the product wanted. Kept informed throughout Speedy dispatch and delivery.Fits perfectly
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Edward A*****n (from CHICHESTER on 09 March 2023)
No problem here very helpful
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Kevin C*****r (from Bedford on 09 March 2023)
The service I received from fire parts was very good, my order being dispatched in quick time and packed safely and secure, should the need arise I would definitely use them again.
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John H*****m (from Saltash on 09 March 2023)
First class! Arrived well packed and ahead of schedule. This is my second time to use this firm and highly recommend them.
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William L*****n (from londonderry on 09 March 2023)
It was easy to find the correct glass I needed and the recommendation for the seal I followed which worked perfectly. The delivery was done at the earliest option. It was a pleasure dealing with you.
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John M*****h (from Salsburgh on 08 March 2023)
Very happy and will be using your services again
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Suzanne W*****e (from Barnsley on 08 March 2023)
Ordered on line arrived well packaged within quoted timescales & I seem to recall the product was competitively priced including the postage garage thanks
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Tracy S*****s (from Halifax on 08 March 2023)
Quick delivery packaged well cheers
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Ged W*****s (from Gloucester on 08 March 2023)
Great very helpful when you do not knaw which parts to buy
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Malcolm D*****d (from Nr Stoke-on-Trent on 08 March 2023)
Excellent service.
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Trevor B*****h (from lyndhurst on 08 March 2023)
Great service and customer care, easy to deal with and knowledgeable of team fantastic H ighly recommend
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Andrew T*****s (from Newcastle upon Tyne on 08 March 2023)
Delivered quickly
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Ross M*****e (from clynderwen on 08 March 2023)
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Linda B*****r (from South Petherton on 26 January 2023)
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