Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Quick and easy process. Quick delivery Thanks
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John E*****t (from alnwick on 08 May 2023)
First class service and delivery. Couldn’t ask for better
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Julie C*****e (from Hexham on 04 May 2023)
Fire bars ordered and delivered really quickly, now installed and working well. Many thanks for your prompt service will definitely come to you first in any future requirements. Kind regards to all involved.Georg e Scott.
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George S*****t (from Wigton on 03 May 2023)
Received a courtesy call to advise of potential delay as product had to be ordered from manufacturer. Received a txt on the day of delivery (just a few days later) advising of time slot. Product was well packaged and delivered on time. Very happy with the service provided.
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Nicholas G*****s (from swaddlincote on 29 April 2023)
Excellent customer service from first point of contact
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fireparts.com client (from Leyburn on 27 April 2023)
Website easy to follow. Prompt confirmation of order and subsequent delivery arrived shortly afterwards. Altogether an excellent service.
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fireparts.com client (from Carnforth on 27 April 2023)
Item arrived on time and we’ll packed. Fast and efficient service
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Roy K*****m (from Brassington on 26 April 2023)
Good quality fast well packaged
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Stephen B*****y (from Hexham on 23 April 2023)
Fantastic product and service. Well done
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Andrew H*****d (from Malton on 21 April 2023)
Speedy and helpful service as always. Recommended.
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Richard S*****d (from Blyth on 13 April 2023)
Great service , communication and product. Excellent customer rapport. Thank you
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Justin O*****n (from Stoke-sub-Hamdon on 13 April 2023)
Excellent service and very quick delivery
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Ray B*****p (from Wisbech on 13 April 2023)
Item dispatched quickly and was safely wrapped.
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Sam A*****n (from Swindon on 12 April 2023)
Great service and communication over the telephone and internet, cannot fault any part.
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Gregory B*****r (from Alfreton on 09 April 2023)
Very good service. Product was well packed and arrived quickly. Prompt and helpful reply to my email query. Good price too!would use this company again.
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Pauline N*****h (from Colchester on 07 April 2023)
Quick delivery & easy to use website.
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Nick L*****e (from Kendal on 06 April 2023)
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Robert E*****d (from Coventry on 06 April 2023)
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Sarah H*****a (from Antrim on 06 April 2023)
Allways good quick service - I can,t fault them
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Martyn R*****k (from binbrook on 06 April 2023)
Everything perfect
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Guy ***** (from Huddersfield on 04 April 2023)

Everything was straightforwar d and order came within a few days unfortunately there was a missing glass panel. I phoned up and explained the problem and it is being rectified at present. It was a simple mistake so no problem
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Gerard D*****l (from londonderry. on 03 April 2023)
Reply from fireparts.com admin

This was an oversight in our warehouse for which we truely apologise.  We are in the process of packaging and sending you out the missing glass.  Please accept our apologies for this.
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Leona H*****l (from Ballycastle on 03 April 2023)
Very helpful in identifying the parts I required.
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Guy H*****n (from Willesborough, Ashford on 02 April 2023)
First class service I am happy with my purchase thank you.
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Trevor M*****d (from Newry on 02 April 2023)
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Jeffrey W*****n (from peterborough on 02 April 2023)
Good product, fair price, quick delivery.
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Tim W*****d (from PRESTON on 02 April 2023)

A bit pricey for a fire brick but hay ho
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Robert J*****s (from Caernarfon on 01 April 2023)
Reply from fireparts.com admin

Thank you for your feedback.  Rayburn increased their prices back in 2020 between 100 and 500% for spare parts.  Rayburns SRP for this brick is £37.07, we sold to you at £29.04. Whilst we were able to provide a good discount to you, we do appreciate that bricks and spares generally are increasing in price. If Customers are in a position to, we would advise to buy a spare brick set, so you have replacements bricks at hand but most of importantly, secure them at the current prices.
Phil was so very helpful.
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Diane L*****t (from seagrave on 30 March 2023)
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Barry C*****y (from nottingham. on 29 March 2023)
Everything was fine thank you
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fireparts.com client (from HEREFORD on 29 March 2023)
Prompt and efficient service. Could not ask for any better.
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Ian M*****n (from Oban on 29 March 2023)
Easy website to use and items delivered very quickly. Would recommend Fireparts.com to anyone.
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Sean C*****m (from cheltenham on 27 March 2023)
Five star service. Kept me informed due to a supply difficulty can’t fault in any way goods arrived as soon as they could dispatch them very happy and highly recommend
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Marian M*****e (from By Arbroath on 26 March 2023)
Great products and speedy delivery
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David W*****n (from Norwich on 26 March 2023)
From when I ordered ,the parts ,for our fire ,till the delivery ,noting but praise for this company ,never known such good customer service any where else x x thank you
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Judith P*****m (from vale on 26 March 2023)
Thanks for your excellent service. The details allowed me to choose the right ash box for my grate and it arrived very promptly.
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Richard ***** (from near beverley on 25 March 2023)
as described and quick delivery
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Tristian B*****r (from Ingatestone on 23 March 2023)
quick responce and exellent service (to republic of ireland)
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Steve B*****n (from Athlone on 23 March 2023)
Excellent Service
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David B*****y (from Neath on 23 March 2023)
Definitely five stars. Excellent service.
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Susan ***** (from Porth on 23 March 2023)
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