Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Great speedy service, many thanks will use again.
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Lorraine S*****s (from madeley, telford on 25 April 2022)
Excellent service delivered quickly good quality product.
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Bev E*****s (from pencader on 25 April 2022)
Easy to order and rapid delivery
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David B*****n (from stonehaven on 25 April 2022)
Easy to place my order. Took a little while for it to arrive but having said that I was kept informed by Lynne at Fireparts. All companies have been having issue with stock deliveries this year
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Barbara S*****t (from wincanton on 23 April 2022)
Excellent service
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Robert B*****m (from Weston Super Mare on 16 April 2022)
Good service, prompt delivery and the product was excellent
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Florence B*****h (from huddersfield on 14 April 2022)
Arrived within the stated time. No issues. Another supplier had let us down so we are extremely grateful
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fireparts.com client (from east sleekburn on 14 April 2022)
Quick delivery
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fireparts.com client (from alston on 14 April 2022)
Great service. I asked for advice and the responce was great. Thank you.
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Gary B*****n (from pontefract on 14 April 2022)
5 received the order quickly
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Rachel P*****r (from blackheath on 13 April 2022)
Excellent service yet again. Prompt and helpful response to emails. Goods delivered on time as promised. Thank you.
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fireparts.com client (from bolton on 13 April 2022)
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fireparts.com client (from hutton rudby on 12 April 2022)
Excellent service with good customer service
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Paul M*****l (from hull on 09 April 2022)
Had chat with customer service to make sure I was ordering the right products for my very old Parkray Very knowledgeable and helpful. Got exactly what I needed and arrived quickly. Nice to know I can get replacements for a fire that must be over 60 yrs old. Highly recommend.
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Margaret H*****d (from durham on 08 April 2022)
Thank you for a good service. You were open and transparent on delivery timing, which was greatly appreciated and promptly answered any queries in a kind and friendly way.
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fireparts.com client (from monmouth on 08 April 2022)
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Ralph E*****s (from north lincs on 08 April 2022)
Excellent service
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Duncan ***** (from glasgow on 04 April 2022)
Service was very quick parts arrived before due date parts were all correct sizes , site was easy to use
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Colin M*****t (from wigtownshire on 01 April 2022)
5
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fireparts.com client (from pontefract on 01 April 2022)
Correct part delivered on time. Easy ordering process
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Martin W*****t (from halifax on 30 March 2022)
Good service and items as expected - Thanks
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John R*****e (from meifod on 29 March 2022)
Had some more bits for my trainco stove great service again and quick delivery will definitely order again when we need it. Thanks guys
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Cheyenne G*****r (from liecester on 28 March 2022)
Brilliant service ,arrived on time ,well packaged .Well done .
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Andrea W*****h (from selby on 25 March 2022)
Helpful knowledgeable affordable expiediant what more could one want? I'll return again & again.
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fireparts.com client (from eagle on 25 March 2022)
Great service very fast delivery and was well informed about my order thanks
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Norma G*****t (from ilkeston on 25 March 2022)
We found Lynne to be very helpful, informative and polite when dealing with our order and the only one problem we had was dealt with most efficiently, so thank you very much for a pleasant transaction.
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Des C*****l (from west langton on 23 March 2022)
Excellent
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Stephen M*****e (from saltburn-by-the-sea on 22 March 2022)
excellent service and delivery
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Glenn S*****r (from sheffield on 21 March 2022)
Even though we received a broken part, the response and quick replacement was excellent. Good service and well done.
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Philip S*****w (from ipswich on 20 March 2022)
5 easy to order delivered promptly
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Richard N*****s (from watchet on 20 March 2022)
Excellent service from yourselves and the courier.The deepening bars are very good quality and it is reassuring that you have a good range of Triancon parts. Thank you, Colin Ellis
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Colin E*****s (from griston on 20 March 2022)
Excellent
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D H*****l (from stowmarket on 18 March 2022)
Made an enquiry regarding the order. The stove that I required parts for was purchased in 2011, which mean't that the door glass dimensions were different to what I required. I left a comment, as requested on the part information sheet. Still feeling uncomfortable with the order showing the earlier dimensions, I e-mailed Fireparts quoting the order number and my concerns. In all credit, I had a prompt reply to say they had noted my concern and that the order was being processed and checks being made to ensure the correct part was being sent out. Excellent service!
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John E*****s (from swansea on 18 March 2022)
Quick delivery & hassle free
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fireparts.com client (from ashford on 18 March 2022)
Fast delivery and well packed
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Neil A*****y (from boston on 18 March 2022)
Great communication and fast delivery
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Michelle S*****s (from pantymwyn on 17 March 2022)
The company had a comprehensive knowledge of my required product for my dated Parkray . I am pleased with the alternative firebrick material.
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Timothy C*****x (from gillingham on 17 March 2022)
Service was very good.
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John B*****m (from harpenden on 15 March 2022)
Brilliant service, spoke to phill on a number of occasions. I was unsure of the exact products I needed but via pictures and measurements he found me everything I needed and It all fits perfectly. Will defo use again and recommend to others
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James B*****e (from harlow on 12 March 2022)
Excellent service, fast delivery. Will do business again when needed. Thanks a lot.
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Audrey W*****e (from canterbury on 12 March 2022)
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