Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Great service
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Lee ***** (from harlow on 27 January 2022)
excellent
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Elaine W*****n (from quarrington hill on 27 January 2022)
Very happy. Great customer service. Lynne is very helpful and a pleasure to chat to.
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Lynne E*****s (from testing on 27 January 2022)
Very easy to order, found part I was looking for fairly quickly. Been using Fireparts for a number of years now and their service is excellent.
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Mark K*****a (from Patrington, Hull on 27 January 2022)
First Class Service Parts arrived the following day
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Terry M*****n (from little limber on 26 January 2022)

Took approximately 12 days to complete order. Initially paint not included in dispatch. Sorted subsequently with complimentary inclusion of additional rope glue. Advised re-dispatch lost by courier. Re-Re-dispatch ed. Got there eventually! Assistance from helpline lady of top quality so no stress!
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Kenny F*****d (from Rankinston on 25 January 2022)
Reply from fireparts.com admin

Thanks Kenny, we are extremely sorry for the delay with your order,  Firstly the paint was missed during the packing process and in addition, the couriers then mislaid the parcel. I am very sorry for these errors. We do sometimes get it wrong and this is one of those occassions, I am pleased you felt we resolved the issues to your satisfaction, in the end.  Many thanks for taking time to provide this feedback and for giving us a generous 5 stars!! (which i do not feel we deserve on this occassion!).
An excellent service; efficient, quick, and friendly
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Brian C*****n (from south shields on 25 January 2022)
Fireparts.com based upon our experience of orders to date, offers an exemplary service and comes highly recommended. A comprehensive stock of parts, same day availability, keen pricing, excellent packaging, married to rapid delivery, means it a company which is hard to better. Check them out!
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Thomas R*****n (from lisburn on 25 January 2022)
Very quick to locate the part on your website Efficient dispatch and delivery, very well packed using recyclable packing. can't say more!
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Godfrey D*****k (from Hull on 22 January 2022)
product arrived on time well packaged so no damage would happen. Excellent, thank you
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Phil W*****b (from petts wood on 21 January 2022)
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John C*****n (from thirsk, north yorkshire. on 21 January 2022)
Great service. Grea t product. Deli vered before it was due.
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James L*****m (from skipton on 21 January 2022)
Arrived well packed in good time
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Robert B*****y (from Redruth on 20 January 2022)
I have used Fireparts.com on a number of occasions and they have always provided excellent service. The prices are very competitive and delivery is within a few days or so. I tend to purchase items for my Dad who still uses a coal fire! I would recommend them.
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Andrew E*****s (from Barnsley on 20 January 2022)
Five star from start to finish. Very good company to work with. Rodne y Holland
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Rodney H*****d (from moniaive on 20 January 2022)
Excellent service as usual,easy online ordering. Fast and efficient delivery.
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Mark ***** (from bath on 20 January 2022)
First class product and service.
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Tony M*****n (from manchester on 20 January 2022)
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Charles B*****t (from preston on 19 January 2022)
Easy website with good description of product and delivery details. Very quick delivery and excellent packaging.
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fireparts.com client (from canonbie on 19 January 2022)
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Andy D*****y (from hornsea on 19 January 2022)
Really quick delivery. Use d fire parts previously. Trusted company
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Nefyn M*****s (from prestatyn on 19 January 2022)

Excellent service from start to finish - Lynne was amazing sending images of parts to help me find the correct one - ordering was easy and secure - delivery was quick and arrived on day specified. Will definitely use again - highly recommended.
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Kerry F*****e (from mansfield on 19 January 2022)
Good ,delivered what was requested,on time,good quality and fair price
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Christopher Q*****h (from bury st edmunds on 19 January 2022)
Efficient service ; ash box delivered well packed and on time. I was satisfied with the price. Information re sizing was helpful as the Baxi system is very odd, and we have been caught out in the past, having ordered an ash box that was too small, from elsewhere.
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fireparts.com client (from Atherton on 19 January 2022)
Best price and fast delivery.
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Stephen ***** (from west hoathly on 18 January 2022)
Excellent
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Marie B*****l (from banbury on 17 January 2022)
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fireparts.com client (from doncaster on 17 January 2022)
Great, they did not have the size I wanted but sent an alternate size
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Alistair B*****r (from dundee on 16 January 2022)
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Godfrey D*****k (from Hull on 15 January 2022)
Exactly the items I needed, at a good price. Ordering on line was simple and delivery was quicker than quoted. The delivery by DPD was great - kept me informed at each step. Will certainly use Fireparts again.
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fireparts.com client (from worksop on 14 January 2022)
Excellent service, well packaged, prompt delivery
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Paul ***** (from sturminster newton on 14 January 2022)
Made a couple of calls to change the delivery address and to check if the part was correct prior to payment. No hanging on in a queue - really helpful and knowledgeable. The payment was easy to make - very satisfactory service
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Helen K*****n (from Sheffield on 14 January 2022)
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Keith M*****o (from llangammarch on 14 January 2022)
easy to order, price of delivery a little high, arrived in days kept informed
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Graham B*****m (from chalfont saint peter on 14 January 2022)
Service as usual was very good
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fireparts.com client (from darlington on 14 January 2022)
Very good service ,parts arrived well packaged .
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Hilary D*****s (from haverfordwest on 13 January 2022)
v impressed. perfect fit and well packaged. Many thanks
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Sarah P*****o (from elie on 13 January 2022)
good
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Robert H*****s (from dunkeld on 13 January 2022)

Service = Nothing more then everywhere, postage charged on each item but all delivered togeather, good prices thought hence would use again for that.
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Dan C*****a (from eagle on 13 January 2022)
Reply from fireparts.com admin

Hi Dan, we have already spoken and you agreed there was a misunderstanding on yourside. The amount you were charged was for ONE parcel only.  At the time of your order, we did not have all the parts in stock, so not to keep you waiting, we asked our supplier to send the 'out of stock' item to you directly.  The parcels arrived at your home together, but from different locations.  Fireparts paid for the second parcel and you did not pay a second parcel charge.  Generally, our basic parcel charge will cover up to 29kg.  
Quick efficient service
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Susan S*****s (from nr lancaster on 13 January 2022)
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