Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Effortless order carried out. Friendly staff and quick delivery. Thank you
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Jason B*****y (from Spalding on 15 October 2023)
Most helpful,advise d me of the best and cheapest option to meet my order.
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P J*****j (from Ross-on-Wye on 14 October 2023)
Good quality fire parts excellent delivery. One of the easiest transactions, fire is now working more efficiently.
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Lynn O*****n (from Hull on 14 October 2023)
first class service and very helpfull thanks
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Duncan H*****t (from batley on 13 October 2023)
Great service and good value. Always try to use these
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Michael U*****t (from Willenhall on 12 October 2023)
Great service, safe delivery, glass packed well. Fitted perfectly. Thankyou
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Suzie C*****m (from Newcastle upon Tyne on 12 October 2023)
Your website is excellent, very user-friendly. I was also able to order from Channel Islands with VAT removed with no hassle at all.
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fireparts.com client (from St. Saviours on 12 October 2023)
Reasonable prices with a quick delivery. Fabulous !
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Tim C*****r (from camelford on 11 October 2023)
Good service.
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Christopher B*****e (from Barnstaple on 11 October 2023)
Very quick service, friendly staff, part fitted perfectly
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John C*****e (from York on 08 October 2023)
Great service highly recomend
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Sheila S*****h (from MILNTHORPE on 06 October 2023)
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John T*****r (from Scunthorpe on 06 October 2023)
I have been very pleased with your expert and prompt service in the past and on this occasion. Thank you and I recommend your company whenever asked. This particular time I needed a firebar for my Parkray, ordered it one day and it arrived the next. Excellent.
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Chris B*****n (from Hull on 04 October 2023)
quick delivery and no issues with product, second time of ordering these parts. will use the service again when required. many thanks 5 *
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fireparts.com client (from lincoln on 04 October 2023)
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David S*****n (from Pontypridd on 04 October 2023)
Quick and easy ordering service
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Colin P*****n (from south shields on 02 October 2023)
Thank you for the quick and easy process.
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Paul N*****l (from lodsworth on 30 September 2023)
easy to order and delivered in good condition ..thank you
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Denis C*****t (from Bridgend on 30 September 2023)
Best price on internet, quick delivery and arrived in one piece.
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John N*****p (from Holywell on 29 September 2023)
Prompt delivery
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Alexander S*****h (from Dunoon, Argyll on 29 September 2023)
Very quick and efficient. Thank you.
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Paul H*****y (from Radstock on 29 September 2023)
All products arrived quickly and well packaged and in good condition, prices were better than competitors
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fireparts.com client (from Hexham on 21 September 2023)
Good clear online catalogue. Order was delivered quickly with a time slot given. Have ordered from Fireparts before & will continue to do so. We'll done to all concerned.
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Mrs M*****m (from newark on 15 September 2023)
Great service and went well above and beyond to support me managing my old parkray. Very thankful and highly recommend.
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fireparts.com client (from Selby on 10 September 2023)
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Denise G*****d (from mansfield on 07 September 2023)
Excellent items and great service. Fast delivery and communication. Can recommend.
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David T*****r (from hyde on 02 September 2023)
great service and quick delivery
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Caroline H*****n (from Brough on 31 August 2023)
Extremely helpful service ,Lynne went out of her way to help me .
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Thomas W*****y (from Leicester on 31 August 2023)
I am very impressed by the initial service received from your company’s ordering service. Lynn could not have been more helpful and the delivery arrived within 48 hours
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Gillian H*****n (from Buckingham on 31 August 2023)
My order was received sooner than I expected and in good condition so thank you for excellent service I have cut to the size and shapes that I needed with a jig saw (cuts easily no problem)
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Alan B*****l (from Shrewsbury on 26 August 2023)
Was very pleased with your service thank you
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Angela P*****e (from Durham on 26 August 2023)
This is the second time we have ordered from here and the service is amazing and prices are very reasonable… it’s delivered in days .. definitely be using you again
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Jennifer D*****y (from Sunderland on 25 August 2023)
Very helpful service to assist me identify the correct parts for my Baxi unit as previous modifications by a previous owner had rendered it unusable.
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Eric N*****l (from coalville on 24 August 2023)
Excellent
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Graham S*****t (from Denbigh on 23 August 2023)
I called after receiving my fire grate in only two days. Your service is excellent, and the price I paid is also the lowest on the interweb. I told you that on eBay.co.uk the grate is over £130! Again , thank you very much.
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Andrew M*****l (from Ferndown on 20 August 2023)
5stars
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Colin G*****n (from ballymena on 18 August 2023)
Excellent service,goods arrived in three days
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Richard J*****y (from RADSTOCK on 17 August 2023)
I had ordered the wrong product in error . This was dpotted prior to dispatch. Your lovely staff mrmber called snd corrected this for me . Brilliant customer service. Thank you
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Lisa N*****d (from darwen on 17 August 2023)
Second to none fantastic service part is A1
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Alan B*****l (from gwent on 12 August 2023)
Great friendly service, great product.
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Michael U*****t (from Willenhall on 11 August 2023)
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