Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

First class service will be using again
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Tim F*****g (from everton nr sandy on 24 November 2023)
Very efficient service and delivery.
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fireparts.com client (from Penmark, near Barry on 23 November 2023)
First Class Service. Happ y customer.
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Stuart D*****s (from Carlisle on 22 November 2023)
Your member of staff… Lynne went above and beyond. She managed to find me a 16” Dunsley Black Enterprise Castle (Fire)… and I am absolutely thrilled. Once the fire was sorted… the service was quick. My new fire with grate bottom, new pan and spacer bar etc is now in place and I love it. I would certainly recommend Fireparts.com.
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Flora F*****n (from Newcastle upon Tyne on 22 November 2023)
Very helpful in identifying my old Parkray burner; quick delivery too.
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Matt S*****d (from Wadebridge on 22 November 2023)
Professional service and quick delivery.
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Kate S*****n (from Aberdeen on 22 November 2023)
Good customer service and prompt delivery.
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Dave H*****d (from Llanelli on 22 November 2023)
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Moon S*****n (from Leics on 16 November 2023)
Efficient service
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Keryl ***** (from Pentre on 16 November 2023)
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Peter J*****n (from Caldicot on 12 November 2023)

My order was sent wrong and I'm still waiting to get resolved.
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Ramesh S*****n (from herstmonceux on 12 November 2023)
Reply from fireparts.com admin

We have spoken since you left the above feedback, you have now received your full order and I understand happy.  Please accept our apologies for the delay in sorting out your order. and sending the correct bars to you.  To prevent a similar incident we have spoken with dispatch and highlighted the error to the member of staff who packed your order.
Brilliant place & service. Lynne is so helpful would recommend this company to anyone.
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Susan ***** (from Manchester on 12 November 2023)
The sales lady on the phone was very helpful. It arrived next day. was the correct part even though I didn't have the stove model. Expensive, but prompt service
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Lynda A*****n (from Tregaron on 11 November 2023)

I have been using fireparts.com for twenty- five years to replace worn fire parts, and as usual they arrived on the day. A first class service.
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Michael O*****y (from st paul's walden hitchin on 11 November 2023)
Good service, prompt delivery.
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Phill D*****s (from Scunthorpe on 09 November 2023)
Excellent service fully knowledgeable about my needs and a super fast delivery
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Dave ***** (from Spilsby on 09 November 2023)
Product arrived promptly however I had ordered the wrong length but a quick call to explain so I then returned the damper received the new one and the credit to my account was also dealt with quickly and efficiently. Would recommend.
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C C*****e (from on 09 November 2023)
Arrived ok
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Barry O*****n (from Boston on 09 November 2023)
It was easy to order, and the grate arrived in the time specified. Thank you, great service.
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fireparts.com client (from Southampton on 09 November 2023)
Good price and quick delivery
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Donald H*****n (from Kilmarnock on 08 November 2023)
Excellent service! Phil was brilliant when I spoke to him as I was unsure what bars I needed. I needed them urgently and although there was a possibility that they wouldn’t arrive for a few days, to my surprise they arrived the next day. Thank you so much.
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Suzzane K*****n (from Dover on 08 November 2023)
Excellent
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fireparts.com client (from scunthorpe, north lincolnshire on 06 November 2023)
great service as normal
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Andrew L*****e (from barnard castle on 04 November 2023)
Thank you for your excellent service and easy to use website with good descriptions.
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fireparts.com client (from Taunton on 04 November 2023)
5Starservice would recommend this seller
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John ***** (from Willenhall on 02 November 2023)
Good advice from the Helpdesk and delivered as promised.
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Matthew A*****n (from Dumfries on 01 November 2023)
Good - Thanks
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fireparts.com client (from Haslemere on 01 November 2023)
Quick delivery
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Peter S*****l (from lincoln on 30 October 2023)
Ordered on the phone, operative very helpful. Well knowledged and gave good advise - thank you
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E H*****n (from ashbourne on 29 October 2023)
First class service. Product ordered and received promptly. Highly recommended.
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Mark D*****n (from Ashington on 27 October 2023)
My order arrived earlier than expected and was ideal for the purpose.
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Frances S*****t (from Stanley on 26 October 2023)
Fast friendly efficient service delivering quality customer service and parts, arrived on time and exactly as described. Highly recommended Many thanks A+++++++++++++
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fireparts.com client (from Sandy on 26 October 2023)
Excellent Service Thank you
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Kevin C*****x (from Blandford Forum on 26 October 2023)
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John W*****n (from Southampton on 26 October 2023)
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Peter J*****n (from Farndon Hay on 25 October 2023)
Great service, well packaged, fast delivery.
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Josephine G*****y (from Halifax on 25 October 2023)
Came on time, no breakages, correct items.
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fireparts.com client (from Oban on 25 October 2023)
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Andrea S*****s (from Barnsley on 22 October 2023)
Easy to find what I needed on website and place order. Arrived on time and well packed to avoid breakages
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fireparts.com client (from ripon on 21 October 2023)
The coal saver fire bricks are some of the most reasonably priced you can find, there was a good selection of sizes to choose from. The bricks were well packaged against possible damage in transit. The delivery was timely and reasonably priced. I would use this supplier again and highly recommend them.
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James J*****e (from Eyemouth on 20 October 2023)
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