Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Great and very prompt service and was kept well informed
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Andrew H*****r (from stansted on 14 March 2025)
Good service throughout. Helpful telephone conversation prior to ordering to ensure the correct parts were ordered. Fast delivery service
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fireparts.com client (from Bakewell on 14 March 2025)
Excellent website, great array of choice from your impressive stock list, easy to negotiate.
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Patrick F*****n (from Kilkenny on 14 March 2025)
Very good service
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Tony B*****l (from morpeth on 14 March 2025)
Super fast delivery and refund for returned part. Friendly and helpful customer service from Lynne. Highly recommended.
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fireparts.com client (from Coalville on 13 March 2025)
Good to know that I can so easily obtain parts for my elderly boiler. Service and delivery great as usual
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fireparts.com client (from Berwick-upon-Tweed on 13 March 2025)
Very happy with your service and with the product.
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John W*****s (from Tunbridge Wells on 13 March 2025)
Had to make some minor adjustments to get it to fit my Worcester Bosch Handbury 5 but it’s so much better grate than the two that have failed that were supplied with the stove . If anybody has same issues then use the Parkray Grate.
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David S*****h (from Glasgow on 12 March 2025)
First class service, and helpful advice.
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John G*****y (from doncaster on 12 March 2025)
Sent really quick, thank you. Will open the box in the spring when we let the Rayburn go out and we treat it to new firebricks !
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David H*****k (from Kilgetty on 09 March 2025)
Gewat service.
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Malcolm R*****n (from Brampton on 07 March 2025)
Quick delivery and great product
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Rob E*****s (from Bury on 06 March 2025)
Fast Delivery ~ Item exactly as described ~ Fitting instructions helpful ~ Fair price
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Christopher B*****h (from gosforth on 03 March 2025)
Really quick and excellent service. My only suggestion would be that the website does seem a little dated and doesn't reflect your professionalis m.
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Adam R*****w (from PLYMOUTH on 03 March 2025)
Very helpful
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Robert M*****l (from Haverfordwest on 01 March 2025)
Arrived swiftly and undamaged
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Ceri J*****s (from Cardiff on 27 February 2025)
100% recommended I will use this website again speedy delivery and highly recommended
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Martin ***** (from Newtownards on 27 February 2025)
Excellent quality, great price and very quick delivery. Excellent performance. Thank you.
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Paul G*****l (from Bodmin on 26 February 2025)
simple to order super fast delivery n
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Darren ***** (from Sunderland on 26 February 2025)
Arrived undamaged and on time. All good. Cheers
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Lee B*****l (from Tamworth on 25 February 2025)
Having spoken to your staff member who was very helpful I received the new parts quickly and fitted them myself. Very satisfied customer.
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fireparts.com client (from Glasgow on 23 February 2025)
The team at Fireparts.com were as I remember customer services used to be like; so helpful, friendly, prompt and informed. The fire grate is the perfect fit for my fireplace. I couldn't be happier. I will be a returning customer when I require further parts. Thank you so much everyone.
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Matt G*****n (from Kendal on 23 February 2025)
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Robin B*****d (from Ely on 21 February 2025)
Easy to order. Arrived quickly and securely packaged. Thank you Fireparts
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Dawn J*****s (from mansfield on 21 February 2025)
As required with quick delivery have always had the parts in stock that I requested
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fireparts.com client (from spalding on 21 February 2025)
Great communication staff really do plesent quick and efficient service really prompt posted and delivery really good company to do business with many thanks
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James G*****r (from Wigton on 20 February 2025)
Excellent pre order advice, competitive pricing and very fast delivery.
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Phil S*****y (from Okehampton on 20 February 2025)
Great service. Great item. Order the wrong part to my fire but the company noticed before they dispatched it and amended my order. I don't buy parts from any other company. Definitely 5 stars
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Jennifer M*****w (from nottingham on 19 February 2025)
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Ian M*****n (from Beverley on 17 February 2025)
Can’t believe how quick we got the parts! Speedy .great.
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Karan W*****p (from whitehaven on 14 February 2025)
A pleasure do deal with. The website is very comprehensive. When I had an issue, Lynne was really helpful. I will be ordering some more items from you.
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Graham E*****s (from Tonbridge on 13 February 2025)
Excellent service. Quick arrival of product and exactly as described on website.
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Alan A*****s (from COLNE on 12 February 2025)
Easy ordering from Internet. Very well packaged Arrived in good condition. Will use again.
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Maureen W*****e (from Huddersfield on 12 February 2025)
Good communication and delivery
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Reginald P*****r (from St. Austell on 11 February 2025)
I rang your company to order a replacement Baxi grate. I had purchased one from you about 3 years ago and needed a replacement. You had record of my purchase and were able to quickly retrieve my details. Postage address was checked and I was told I would receive the grate in 2 or 3 days which I did. The service was 5 star and I was dealt with in a friendly and efficient way. Actually I kept a magnetic 'card' or your details on my refriderator where it remains.
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Frederick R*****r (from aberdeenshire on 10 February 2025)
Amazingly quick service. Good value and would be happy to use for future purchases. All great.
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Graham ***** (from Birkenhead on 10 February 2025)
Good service and quality replacement part.
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Kieron ***** (from Goole on 08 February 2025)
Absolutely brilliant. Just as ordered. Quick delivery. Would definitely buy again.
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Julie H*****h (from barnsley on 06 February 2025)
I rang to discuss the product I needed and the very helpful assistant advised what i needed.
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Mark H*****s (from Swadlincote on 06 February 2025)
Does the job fine
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Mark H*****k (from Raglan, Usk on 05 February 2025)
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