Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Great service
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Pip P*****y (from Tadcaster on 16 October 2025)
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Philip C*****s (from Ilminster on 16 October 2025)
Reliable service, recommended++
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fireparts.com client (from Towcester on 16 October 2025)
Very efficient and prompt
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fireparts.com client (from Stocksfield on 15 October 2025)
very good reliable service
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Ken W*****s (from Spalding on 15 October 2025)
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Andy Y*****n (from del inc on 15 October 2025)
Good pictures on web site so I knew it was the part I was after. Good communication so I knew it was arriving. Quick delivery and a quality part. Thank you
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fireparts.com client (from Coalville on 14 October 2025)
Great grate fast delivery will buy again
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Andrew B*****s (from Coalville on 12 October 2025)
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Peter N*****m (from Norwich on 11 October 2025)
Had an issue with ordering but a quick phone call to the lovely lady Lynne sorted it out. Not any issues with the part it self this is our 2nd purchase from this company for our THR 40 converter fire which is probably older than me and the only company that I have been able to find that stocks spares…. Thanks guys
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Theresa W*****s (from dunfermline on 11 October 2025)
Great service I phoned in my order and the Lady on the desk was extremely helpful. Delivery was very good. Thank you to the firepart team.
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Colette M*****c (from 11 main street on 11 October 2025)
Excellent
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David F*****y (from Liverpool on 11 October 2025)
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Clive M*****o (from reading on 11 October 2025)
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Paul C*****k (from Tamworth on 11 October 2025)
very helpfull staff throughout the ordering phase. A quick and efficient service. I cut the peice i needed today and had enough leftover to replace the back panel as well. Happy days Well done I will deffinately reccomend you to other fire users Thank you
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Nigel J*****n (from breedon on the hill, derby on 10 October 2025)
Excellent as always
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Robert C*****n (from witney on 08 October 2025)
Good service and helpful on phone too.
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fireparts.com client (from Haslemere on 08 October 2025)
Excellent
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Aubrey B*****t (from flamstead, st albarns on 03 October 2025)
Good service. part arrived quickly and well packed
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Ann A*****i (from bewdley on 03 October 2025)
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fireparts.com client (from midge hall leyland on 28 September 2025)
first class service
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Peter T*****n (from nr glasgow on 27 September 2025)
Excellent fast service
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Steven ***** (from aberdare on 24 September 2025)
arrived promptly and wssa perfect fit, as i expected having ordered another replacement some time ago
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fireparts.com client (from alton on 23 September 2025)
Communication was generally good, although there was a delay in the delivery of my order that I had to follow up on; but the response to this was very prompt and my order arrived the following day.
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Richard C*****t (from ST. AUSTELL on 22 September 2025)
Good communication’ delivery time 7 days,not as stated . Not your fault probably the courier,
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Keith W*****t (from Okehampton on 21 September 2025)
I got what I wanted very quickly and it fits
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Alisdair M*****y (from Inverness on 17 September 2025)
Fantastic purchase
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Robert T*****y (from Morpeth on 17 September 2025)
The service I had was really great. My order was delivered very quickly and it was very well packaged to avoid damage.
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Paul P*****n (from Blyth on 17 September 2025)
Bought baxi ash buckets, really well made. Ordered 2 but only 1 arrived, phone up and another was sent asap, so brilliant after sales.
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Jayne T*****n (from Whitby on 17 September 2025)
Excellent service even though one of the 2 side bricks was missing on delivery - incredibly, when I phoned, Lynne was already aware of the possible warehouse error and immediately despatched
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Geoff B*****s (from CULLOMPTON on 15 September 2025)

Good service, would be nice to be able to track delivery tho
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fireparts.com client (from Norwich on 14 September 2025)
Reply from fireparts.com admin

Thank you for your feedback. This is something that we are looking into, and hope to implement in the near future.
Excellent. Efficient delivery as described. Great service. Fo r your purpose. I can't comment on the product yet, but I am happy to do so when I collect them in October. Use the review ad you wish.
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fireparts.com client (from Eastbourne on 13 September 2025)

Product arrived on time well packaged and undamaged. Pity could not get full length to cut down on wastage. I appreciate difficulty of transport without breakages.
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Donald D*****r (from Dunoon on 12 September 2025)
Reply from fireparts.com admin

Full sheets of Vermiculite are available but require to be sent on a pallet in order to prevent breakages. 

https://fireparts.com/vermiculite-25mm-fireboard-wholesale?filter_name=vermiculite
All great Lynne only problem is delivery charge to Northern Ireland....lea ves it a wee bit expensive....t hank you for your help. Ronan.
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Ronan K*****n (from on 11 September 2025)
Hi fireparts team thank you for the 5* delivery.
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Sid T*****y (from tamworth on 10 September 2025)
Quick & no quibble delivery especially considering we're on Orkney & had all the parts we needed. So our fire is now operational again
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Michelle C*****e (from Orkney on 06 September 2025)
Excellent website, found Exactly what I needed in a couple of minutes. Delivered within two days.
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Peter E*****n (from newark on 05 September 2025)
Lynn was really helpful and will definitely buy from you again.thank you.
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John P*****r (from huntingdon on 05 September 2025)
Bricks arrived in good condition and as listed.
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Andrew K*****n (from Leyburn on 01 September 2025)
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Roger L*****d (from Tarporley on 27 August 2025)
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