Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Good communication. Informed me of the delay (4weeks) in getting the part. That's appreciated.
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Don F*****e (from Burrelton on 24 October 2022)
Fast turnaround, order delivered in good time.
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Clive M*****o (from reading on 24 October 2022)
Brilliant service, kept informed. This is the 3rd time I’ve used this company for parts and they’ve always fulfilled my orders or any queries that I had.
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Adrian F*****r (from Coleraine on 24 October 2022)

Excellent customer service, unfortunately the delivery was not on time.
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Godfrey T*****p (from Southampton on 24 October 2022)
Reply from fireparts.com admin

Thank you for your feedback to which we have spoken... you were very understanding of the delay, so thank you again for this.  Whilst we had initial issues locating your parcel via the Couriers tracking link, we dispatched another to you ASAP. Very occassionaly we may see a Customers order delayed, should this every happen we will always do everything possible to ensure we correct the situation as quickly as possible.  Thank you again for your understanding and apologies for the delay.
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Ian M*****n (from colwall on 24 October 2022)
Good quick service 5
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fireparts.com client (from PONTYCLUN on 24 October 2022)
Great service, quick delivery
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Simon T*****g (from Grantham on 24 October 2022)
Great efficient service thank you.
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Marie N*****e (from Gort on 09 October 2022)
Very good service, easy to order & quick delivery.
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Tracy F*****t (from Dereham on 08 October 2022)
A great fast service. Items were packed fantasticly as though they were made of glass. Kind regards,Willia m Chaplow
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William C*****w (from southport on 08 October 2022)
Excellent service
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Sarah R*****s (from Southwold on 08 October 2022)
From my initial email enquiry to receiving my baffle plate for my Herald 5 inset stove I had excellent service and a quick delivery to Northern Ireland which I truly appreciated.
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Elizabeth S*****t (from Magherafelt on 08 October 2022)

I mistakenly ordered shorter fire bars than my grate requires, but that’s my problem! I thought the illustration was truncated - doh! They were just as spares, so no harm done.
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fireparts.com client (from kingholm quay on 05 October 2022)
Reply from fireparts.com admin

Since receiving your feedback, we have made contact with you.  Customers do sometimes order incorrect products, we will always refund or swap (if in stock) the incorrect item ordered.  We ask that you return this within 14 days of the order date.  We have sent you details of where to return the bars to for a FULL product refund, or we will send out the correct bars for you.  Just let us know which you would prefer.  Thank you for your feedback.
As all my previous orders, I was kept informed of progress at each step with the items arriving in a timely manner at a reasonable price.
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Edward S*****r (from Salisbury on 05 October 2022)
Everything i ordered fitted perfectly.good service and good quality parts.i will use you again kind regards peter.
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Peter M*****n (from BIGGER on 05 October 2022)
Great service as usual, have dealt with this company before and they never let you down.
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Shaun F*****n (from Alfreton on 05 October 2022)
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Sid T*****y (from tamworth on 05 October 2022)
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Raymond W*****t (from Bangor on 05 October 2022)
Very helpful with all aspects of my purchase.
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fireparts.com client (from morden on 05 October 2022)
Very quick, helpful and efficient.
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Graham ***** (from Peel on 05 October 2022)
Amazing and very friendly service
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Dean W*****s (from boldarog on 05 October 2022)
Excellent
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Madeline B*****s (from Harrogate on 05 October 2022)

I have received a very good service from Lynne at Fireparts. There was a delay in dispatching my items from Hunter stoves however Lynn was on it straight away. Continually chasing them with phone calls and also offering me a refund for the delayed delivery charge. Thank you for your persistence with Hunters as if I had dealt with someone less committed I would have just ended up with a full refund. Now my Hunter Stove looks amazing and it’s warm and toasty in my living room. Thank you soooooo much
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Erika W*****e (from Dudley on 05 October 2022)
Quick delivery, thanks!
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Trevor B*****h (from lyndhurst on 05 October 2022)
Fantastic Service & very quick delivery
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Dawn R*****d (from Nottingham on 27 September 2022)
Excellent service as always
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fireparts.com client (from padiham on 26 September 2022)
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Sid T*****y (from tamworth on 25 September 2022)
excellent service thank you
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Patrick W*****w (from barton under needwood on 25 September 2022)
Placed order over telephone with no problem. Goods were delivered next day well ahead of predicted delivery date. Most impressed. Thank you.
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fireparts.com client (from northend on 25 September 2022)
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John G*****n (from Bangor on 24 September 2022)
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Elizabeth S*****d (from NEATH on 24 September 2022)
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fireparts.com client (from Bradley, Stafford on 24 September 2022)
Excellent service, arrived quickly and very well packaged.
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David K*****e (from Waldringfield on 24 September 2022)
Quick and efficient service
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Yvonne W*****d (from PEMBROKE on 24 September 2022)
Very good communications quick delivery, prices are what they are.would buy again.
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David W*****n (from masham, nr ripon on 24 September 2022)
Good service thank you.
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Michael B*****m (from Stevenage on 24 September 2022)
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John ***** (from Liverpool on 24 September 2022)
Service was quick & the parts were delivered promptly
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Nj P*****i (from Chesterfield on 24 September 2022)

Excellent service from Fireparts.com Placed my order Monday delivered Friday same week.I am recommending Fireparts.com without hesitation.Tha nkyou will keep you on file for further needs.
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fireparts.com client (from BURNLEY on 11 September 2022)
Reply from fireparts.com admin

Lovely feedback, thank you.  Just to say, although we quote on our website (at the moment) 3 - 5 working days delivery, this is more of a safety net, just in case their are some delays within the transport network. The majority of our customers should receive orders within 2 or 3 days from placing it. I do appreciate that you are pleased with the delivery, but it isn't what we are striving to achieve. We are however expecting this year, winter 2022 to be an exceptionally busy year and it is likely that delivery times may increase slightly by a day or two (maximum), so we do urge our Customers to order as quickly as possible, ahead of time, to help with industry demand over the busy period ahead. I have sent your feedback to the Dispatch Personel. Thank you again for taking time to feedback to us.

The service from yourselves was great the packing of the product was poor the box was damaged and the seal to go round the glass was all screwed up inside the box. Thankfully the glass survived.
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Sue Y*****s (from manchester on 10 September 2022)
Reply from fireparts.com admin

Thank you for this valuable feedback, we have of course spoken. I am pleased that the rope and glass were not damaged.  It appears as though the parcels journey to you may not have been the smoothest!  We have sent feedback to the courier and our Warehouse Personnel.  We have in the past receive feedback from some customers whom were not happy with regard to the amount of packing used, we have listened to them and reduced packaging slightly and it seems as though the balance may be right now (based on the products inside the parcel arriving undamaged).  Many thanks again for your feedback, we really appreciate it.
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