Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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Brian C*****e (from st margarets, dover on 04 May 2022)
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Julia ***** (from fareham on 02 May 2022)
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Arthur J*****n (from warrington on 02 May 2022)

I think you need to look at the packaging perhaps wrap two items in bubble wrap ,the cardboard box not suitable.
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Martin D*****y (from formby on 02 May 2022)
Reply from fireparts.com admin

Thank you for your feedback. The Baxi brick sets are tightly packed together in a box as provided by the manufacture. The nature of packing bricks together (and not seperating by foam / bubble packing) makes them stonger as a whole package. This has been proven by the manufacture (and ourselves) due to the large quantities shipped by couriers over the years (and the minimal breakages). The Baxi Brick Sets are one of the most difficult items we or our suppliers sell that have to ship by courier - and there will be the very occasional time they arrive slightly damaged! - should this ever happen, we will replace them promptly (please take a picture of the damaged box and bricks and send to us).  Many thanks again for your feedback.
Excellent, prompt and efficient service
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Roger E*****s (from Bexhill-on-Sea on 28 April 2022)
I ordered fire bars from Fireparts and they arrived swiftly and securely. Very happy!
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fireparts.com client (from greenlaw on 26 April 2022)
Good price and quick postage.
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Steve V*****s (from warham on 26 April 2022)
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Charles G*****d (from beare green on 25 April 2022)
Very good service very quick delivery
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Michael T*****s (from Rotherham on 25 April 2022)
Excellent service as usual. Quick delivery time.
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Lynn C*****s (from notts on 25 April 2022)
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Robert H*****n (from presteigne on 25 April 2022)
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John ***** (from peterhead on 25 April 2022)
Fast efficient and helpful
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Sheila M*****r (from perth on 25 April 2022)
Ordered the item came within a couple of days without any issues at all. The parts identified in the breakdown are very comprehensive. Top Marks.
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Robert B*****n (from freiston boston on 25 April 2022)
Great speedy service, many thanks will use again.
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Lorraine S*****s (from madeley, telford on 25 April 2022)
Excellent service delivered quickly good quality product.
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Bev E*****s (from pencader on 25 April 2022)
Easy to order and rapid delivery
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David B*****n (from stonehaven on 25 April 2022)
Easy to place my order. Took a little while for it to arrive but having said that I was kept informed by Lynne at Fireparts. All companies have been having issue with stock deliveries this year
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Barbara S*****t (from wincanton on 23 April 2022)
Excellent service
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Robert B*****m (from Weston Super Mare on 16 April 2022)
Good service, prompt delivery and the product was excellent
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Florence B*****h (from huddersfield on 14 April 2022)
Arrived within the stated time. No issues. Another supplier had let us down so we are extremely grateful
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fireparts.com client (from east sleekburn on 14 April 2022)
Quick delivery
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fireparts.com client (from alston on 14 April 2022)
Great service. I asked for advice and the responce was great. Thank you.
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Gary B*****n (from pontefract on 14 April 2022)
5 received the order quickly
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Rachel P*****r (from blackheath on 13 April 2022)
Excellent service yet again. Prompt and helpful response to emails. Goods delivered on time as promised. Thank you.
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fireparts.com client (from bolton on 13 April 2022)
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fireparts.com client (from hutton rudby on 12 April 2022)
Excellent service with good customer service
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Paul M*****l (from hull on 09 April 2022)
Had chat with customer service to make sure I was ordering the right products for my very old Parkray Very knowledgeable and helpful. Got exactly what I needed and arrived quickly. Nice to know I can get replacements for a fire that must be over 60 yrs old. Highly recommend.
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Margaret H*****d (from durham on 08 April 2022)
Thank you for a good service. You were open and transparent on delivery timing, which was greatly appreciated and promptly answered any queries in a kind and friendly way.
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fireparts.com client (from monmouth on 08 April 2022)
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Ralph E*****s (from north lincs on 08 April 2022)
Excellent service
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Duncan ***** (from glasgow on 04 April 2022)
Service was very quick parts arrived before due date parts were all correct sizes , site was easy to use
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Colin M*****t (from wigtownshire on 01 April 2022)
5
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fireparts.com client (from pontefract on 01 April 2022)
Correct part delivered on time. Easy ordering process
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Martin W*****t (from halifax on 30 March 2022)
Good service and items as expected - Thanks
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John R*****e (from meifod on 29 March 2022)
Had some more bits for my trainco stove great service again and quick delivery will definitely order again when we need it. Thanks guys
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Cheyenne G*****r (from liecester on 28 March 2022)
Brilliant service ,arrived on time ,well packaged .Well done .
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Andrea W*****h (from selby on 25 March 2022)
Helpful knowledgeable affordable expiediant what more could one want? I'll return again & again.
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fireparts.com client (from eagle on 25 March 2022)
Great service very fast delivery and was well informed about my order thanks
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Norma G*****t (from ilkeston on 25 March 2022)
We found Lynne to be very helpful, informative and polite when dealing with our order and the only one problem we had was dealt with most efficiently, so thank you very much for a pleasant transaction.
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Des C*****l (from west langton on 23 March 2022)
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