Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Excellent service on the telephone when I had experienced a problem in completing my order on-line. Prod ucts arrived quickly and well packaged. Thank you.
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fireparts.com client (from holmesfield on 26 February 2022)
Got my parts no problem prompt delivery and good quality
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Gary S*****h (from stanley on 26 February 2022)
a1 service
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Herbie O*****e (from stockton-on-tees on 25 February 2022)
was easy to order, delivered on time
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Joyce C*****n (from TELFORD on 25 February 2022)
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Eric M*****s (from market harborough on 25 February 2022)
Prompt delivery of a good quality ash box. Good service.
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David ***** (from dunferline on 24 February 2022)
First Class Service
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Terry M*****n (from little limber on 24 February 2022)
Good price and speedy delivery
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Stephen L*****r (from st albans on 24 February 2022)
Fast delivery great product.
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Simon J*****s (from jedburgh on 21 February 2022)
Great service
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Roger S*****s (from WESTERHAM on 19 February 2022)
I have used Fireparts a number of times over the years and they have always been very helpful and efficient. The correct parts arrived this time as ordered and are now fitted in my Charnwood stove. Excellent service.
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James T*****n (from darwin on 19 February 2022)
Very helpful staff and fast delivery.
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Matt T*****h (from Cockburnspath on 19 February 2022)
Delighted. I've used Fireparts on a number of occasions for my parents who still have a coal fire, and the products, service and costs are excellent. Highly recommended.
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Andrew E*****s (from Barnsley on 19 February 2022)
great service and prompt delivery
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Andrew C*****n (from scunthorpe on 19 February 2022)
Great service ever time I use you
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Darren ***** (from Sunderland on 17 February 2022)
Excellent service, Lynne was extremely helpful at sorting out my mistake
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Alex M*****w (from Airdrie,Lanarkshire on 16 February 2022)
Easy to order, well packaged and arrived quickly.
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fireparts.com client (from BLAIRGOWRIE on 16 February 2022)

Order cancelled as delivery charges were extortionate
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Neil M*****n (from rothes on 16 February 2022)
Reply from fireparts.com admin

Thank you for your feeback Neil. Unfortunately the higher courier costs are due to your postal area being the Scottish Highlands (we do actually subsidise some of the postage costs also from our product profit) so our customers do NOT see the full delivery cost, by contrast UK delivery for glass is just £5.95. We are always looking for better alternatives to serve our Scottish customers, this has become extremely challenging as the price of petrol and other costs have increased so much over the last 6 months.  Until we see costs reduce, finding cheaper alternatives remains a challege for us, but we will keep checking the market prices in hope!
Quick delivery, very happy with the 5***** service ,item fitted well
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Michael ***** (from neath on 16 February 2022)
Good delivery time. I made a couple of calls to yourselves to ensure I was ordering the correct parts and to get advice on fitting them correctly.
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fireparts.com client (from tadley on 15 February 2022)
It all worked out fine and you gave me a credit for the 8443 fire bars, and supplied 2 extra 8444 foc as a goodwill gesture, thanks.Being able to obtain these parts for my old Rayburn 70B from Fireparts.com saved it from the scrap heap and it’s now back in full working order.
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Michael ***** (from reading on 13 February 2022)
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Reginald H*****t (from brightson, newport on 13 February 2022)
Prompt and helpful response to email from me; speedy delvery of order.
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Barbara P*****y (from rawdon on 12 February 2022)
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Ronald ***** (from sleaford on 11 February 2022)
Very helpful staff who identified the correct part for my stove
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fireparts.com client (from congleton on 11 February 2022)
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Phil W*****s (from reading on 11 February 2022)
Friendly helpful. The product was spot on and relatively easy to use. Many Thanks
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Chris N*****n (from sheffield on 10 February 2022)
very pleased with the response to the order and quick delivery to N Ireland product not fitted yet so have no comments on installation difficaulty. Instructions were not delivered with order but found then on the web. thanks
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fireparts.com client (from ballymena on 10 February 2022)
Excellent
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John P*****e (from halifax on 10 February 2022)
5 star
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Sheena H*****h (from macclesfield on 10 February 2022)
Brilliant service
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fireparts.com client (from wigan on 10 February 2022)
Great products and a perfect fit.
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Guy C*****b (from king's lynn on 09 February 2022)
Excellent prompt service. Very helpful thank you.
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Tracey B*****r (from Pailton on 09 February 2022)
Product as described and delivered with no problems, though packaging rather excessive.
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John C*****r (from saffron walden on 09 February 2022)
Grate arrived quickly
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John F*****e (from morpeth on 09 February 2022)
Excellent service, quick delivery
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Gail O*****s (from ton pentre on 09 February 2022)
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Craig E*****y (from burton-on-trent on 07 February 2022)
This order was delivered well within the stated time, very well packed. No issues at all.
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Edward S*****r (from Salisbury on 06 February 2022)
I've used Firparts for a few years mow to keep my Parkray Chevin insert fire in good working order. Orders are dealt with quickly. Associated emails and delivery information is spot on.
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fireparts.com client (from york on 06 February 2022)

Good quick service.  Product Feedback: The box is the same size as the orginal but does't hsve the strenghimg ridges in the base the orginal has
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David S*****s (from greater london on 06 February 2022)
Reply from fireparts.com admin

Thanks David, I believe the very early Baxi boxes did have strengthing ridges. The designs have changed very marginally over time.  The suppliers we purchased the Baxi ashpan from do actually OWN all Baxi pattern rights, so the ashpan you received is a current Baxi pattern. Our suppliers do read our customers feedback as part of a 360 degree feedback process, so your feedback is very important to us and them, thank you very much.
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