Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Excellent service, well packaged, prompt delivery
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Paul ***** (from sturminster newton on 14 January 2022)
Made a couple of calls to change the delivery address and to check if the part was correct prior to payment. No hanging on in a queue - really helpful and knowledgeable. The payment was easy to make - very satisfactory service
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Helen K*****n (from Sheffield on 14 January 2022)
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Keith M*****o (from llangammarch on 14 January 2022)
easy to order, price of delivery a little high, arrived in days kept informed
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Graham B*****m (from chalfont saint peter on 14 January 2022)
Service as usual was very good
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fireparts.com client (from darlington on 14 January 2022)
Very good service ,parts arrived well packaged .
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Hilary D*****s (from haverfordwest on 13 January 2022)
v impressed. perfect fit and well packaged. Many thanks
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Sarah P*****o (from elie on 13 January 2022)
good
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Robert H*****s (from dunkeld on 13 January 2022)

Service = Nothing more then everywhere, postage charged on each item but all delivered togeather, good prices thought hence would use again for that.
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Dan C*****a (from eagle on 13 January 2022)
Reply from fireparts.com admin

Hi Dan, we have already spoken and you agreed there was a misunderstanding on yourside. The amount you were charged was for ONE parcel only.  At the time of your order, we did not have all the parts in stock, so not to keep you waiting, we asked our supplier to send the 'out of stock' item to you directly.  The parcels arrived at your home together, but from different locations.  Fireparts paid for the second parcel and you did not pay a second parcel charge.  Generally, our basic parcel charge will cover up to 29kg.  
Quick efficient service
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Susan S*****s (from nr lancaster on 13 January 2022)
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Arthur B*****d (from cambridge on 12 January 2022)
Excellent service. Ordered one day, received my order well wrapped protection almost the next day. Many thanks.
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Edwin J*****n (from risca on 11 January 2022)
Product lost in post. Issue delt with in quick, friendly professional manner . Too service!
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Richard F*****l (from bridgnorth on 04 January 2022)
Good
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Richard L*****e (from kirton in lindsey on 31 December 2021)
Very efficient and go out of their way to help.
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fireparts.com client (from market rasen on 31 December 2021)

5 Stars!!
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Alan C*****e (from rowarth on 30 December 2021)
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Duncan L*****n (from yelverton on 30 December 2021)
Easy to contact a helpful, knowledgeable person. A very efficient operation
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Ryan S*****s (from narborough on 30 December 2021)
Excellent, fast service and perfect product. Thank you.
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fireparts.com client (from shipley on 30 December 2021)
Very good communication.
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Andrew B*****l (from wigan on 29 December 2021)
Fantastic service quick and very good
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Michael H*****s (from pontypool on 29 December 2021)
Pleased with delivery of item in good condition & within three days of ordering. Item not cheap, but fireparts cheaper than other suppliers. Thank You.
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Steve T*****n (from bideford on 29 December 2021)
SPOT ON NO PROBS
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John P*****d (from burnhope on 28 December 2021)

Excellent service thanks 
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Jonathan W*****s (from leyburn on 27 December 2021)
Excellent service and products
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Mark C*****r (from whitchurch on 27 December 2021)
Reliable seller and quick delivery of parts.
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Norma B*****s (from dumfries on 27 December 2021)
good service
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Paul M*****l (from hull on 25 December 2021)
Excellent advice and service
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Paul B*****h (from wellington on 24 December 2021)
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Terry M*****n (from grimsby on 24 December 2021)
Item arrived earlier than expected, well packaged and perfect fit. Thank you!
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fireparts.com client (from birkenhead on 23 December 2021)
Excellent service thanks no problems.
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Alan W*****n (from derby on 23 December 2021)
Ordered parts and they fitted perfectly
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Terry ***** (from astley on 23 December 2021)
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Keith M*****o (from llangammarch, powys, wales on 23 December 2021)
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Colin S*****r (from orkney on 22 December 2021)
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Liam B*****l (from staverton on 21 December 2021)
Will buy from this company again part's are good quality.
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Alan W*****n (from Doncaster on 19 December 2021)
Excellent
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Robert H*****h (from Haddington on 19 December 2021)
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Janet B*****n (from st neots on 18 December 2021)
Superb customer services, great delivery
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Melanie A*****h (from dereham on 18 December 2021)
Three replacement fire bricks for our Little Wenlock stove arrived promptly and well packed, with helpful indented markings to identify left and right items. Would certainly recommend this firm.
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Martin L*****e (from shrewsbury on 17 December 2021)
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