Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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Martin B*****d (from lutterworth on 23 March 2021)
Great service. Ordered and delivered within a few days
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Gordon ***** (from dunoon on 23 March 2021)
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Janet H*****y (from devizes on 22 March 2021)
Prompt efficient services with good product price. Easy to use web site.
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fireparts.com client (from Arlingham on 22 March 2021)
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Shane B*****d (from Newbridge on 21 March 2021)
Excellent
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Sarah D*****n (from nr dover on 20 March 2021)
Website easy to use. Quick delivery and after sale advice was really useful for fitting process. Well done
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Tricia H*****e (from Gloucester on 19 March 2021)
I could not have been happier with the product and the service. Staff were brilliant. I was the first time i have had to replace the bottom grate of my fire and was unsure what size i needed. Fortunately the staff were on the ball, contacting me vie phone and email to answer my questions
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Darryl H*****s (from bedale on 18 March 2021)
really excellent service parts required where not in stock, but these were very quickly sourced and despatched, well informed by Lynne. really well done will definitely use again
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Jeffrey T*****e (from penrith on 18 March 2021)
prompt delivery. colour was not quite what i expected.
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Ian J*****n (from norwich on 18 March 2021)
Excellent, courteous, friendly , efficient service.
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Alexander M*****n (from Yeovil on 17 March 2021)
good service
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Malcolm C*****l (from worcester on 17 March 2021)
Arrived promptly and was what I ordered!
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Ian J*****n (from norwich on 17 March 2021)
Order arrived within the stated time.
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Jackie G*****s (from rhosesmor on 17 March 2021)

Great service - good price - will certainly keep your link for future purchases.
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Martyn R*****k (from binbrook on 17 March 2021)
Despite all the difficulties with pandemic and brexit, we were kept updated on our order.
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fireparts.com client (from lanark on 16 March 2021)
Exactly what I wanted, supplied in reasonable timescale with no hassle
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Peter H*****y (from matlock on 16 March 2021)
Impeccable never let me down
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Neil C*****m (from rotherham on 16 March 2021)
All parts received quickly, and at a reasonable price. All work well. Would definitely order from you again.
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Ruth B*****t (from cupar on 16 March 2021)

Excellent service
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Rodney P*****e (from swindon on 16 March 2021)
Good communication rapid delivery first class trader
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Alan P*****n (from Camden on 16 March 2021)
Excellent and good price
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David H*****s (from carnforth on 16 March 2021)
Helpful pre-sales advice and swift delivery with ample packaging. We are enjoying our open fire again!
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Paul J*****p (from dunstable on 16 March 2021)
Fast,efficient and very helpful. Than k you
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David P*****y (from market rasen on 14 March 2021)
Easy to order parts for my trianco boiler, not many places have them. Parts sent very quick through the post. Quick response service.
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Stanley G*****d (from stoke on trent on 14 March 2021)
Good quality and good price very pleased
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John ***** (from telford on 14 March 2021)
It was very nicely packed for a glass and had arrived undamaged and was in time as well.
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Aamir ***** (from nelson on 14 March 2021)
Excellent service easy to order on website and a well packaged parcel very quickly delivered.
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Michael G*****e (from Worcester on 14 March 2021)
Excellent service
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Richard B*****s (from chorley on 10 March 2021)

Easy to use website. Helpful staff when I called with a query. Great service, although the automated email gave wrong delivery date.
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fireparts.com client (from frome on 10 March 2021)
Reply from fireparts.com admin

Thank you for this feedback. The email we send notifying customers of expected delivery is currently sent out by human (not automated).  The dispatch of your order was delayed due to an oversight on our side, for which we apologise. We are generally acheiving our dispatch targets, but we did not on this occassion.  Please do come back to us again in the future to give us another opportunity to serve you and demonstate the excellent service that our customers expect from us and we strive to deliver.
Very pleased with your service to me for parts for my old parkray multi fuel fire . Alan C
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fireparts.com client (from kilkhampton bude on 09 March 2021)
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Stuart C*****e (from tonypandy on 09 March 2021)
Good company to deal with, delivery was as expected and e-mails were answered quickly, can't complain.
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Frank A*****s (from norwich on 08 March 2021)
Quick delivery at a competitive price.
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Ian R*****l (from bishop auckland on 07 March 2021)
I am very pleased with the service given
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fireparts.com client (from hexham on 07 March 2021)
Quick and efficient delivery
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Martyn W*****s (from monmouth on 05 March 2021)
Excellent service, easy website and quick delivery
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Ruth C*****s (from malton on 05 March 2021)
All is fine
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David C*****a (from Charfield on 03 March 2021)
Excellent service, thank you !!!
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Dorothy H*****r (from biggar on 03 March 2021)
AS ALWAYS FIRST CLASS SERVICE WOULD RECOMMEND TO ANYONE thank you
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Raymond T*****r (from mid glam on 03 March 2021)
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