Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

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Stefan S*****a (from redruth on 31 October 2021)
Fire glass arrived safely and fits perfectly. Whenever I order anything from you I am always satisfied and Lynne is always extremely helpful. Top marks
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Sandra L*****r (from halstead on 31 October 2021)
Quick delivery and at a great price.
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Chris M*****d (from rumburgh on 30 October 2021)
Product was supplied promptly and accurately. Thanks.
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Roger S*****n (from market rasen on 29 October 2021)
Excellent service and delivered on time
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Stephen R*****l (from farnham on 28 October 2021)
Fast delivery quality goods
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David G*****d (from west hampstead on 28 October 2021)
Excellent service as always from "Fireparts" I highly recommend their service, experience and prices, delivery was quick too. Phil took my call and was very knowledgeable of all products discussed. Buy with confidence.
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Russell J*****s (from dunton on 28 October 2021)
Excellent service.
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Anthony R*****d (from swadlincote on 27 October 2021)
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Frank R*****d (from norwich on 27 October 2021)
Great service product delivered as stated
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fireparts.com client (from norwich on 27 October 2021)
Quick and easy to order. Fast delivery.
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Agnes G*****r (from lanark on 27 October 2021)
Great as always
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Duncan N*****n (from alnwick on 27 October 2021)
Ordering was very easy. The product arrived a few days later. Very quick and efficient.
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Susan O*****n (from ashbourne on 27 October 2021)
Was kept well informed with updates on product delivery which actaully occured a few days before the expected date.
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fireparts.com client (from grange-over-sands on 26 October 2021)
As I had problems ordering on the website I rang and a very helpful gentleman sorted my order out and rang me back to confirm what he had done. The order arrived 2 days later which was quicker than I expected. Exc ellent service.
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Sandra S*****h (from enderby leics on 24 October 2021)
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Trevor C*****k (from york on 23 October 2021)
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Ian O*****d (from perth on 23 October 2021)
Fair price delivered on time in full.
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Michael B*****r (from withernsea on 23 October 2021)
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Brian M*****y (from ripon on 22 October 2021)
A very friendly and easy service to use and a quality item to purchase.
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Ian C*****s (from hartlepool on 22 October 2021)
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Trevor C*****k (from york on 21 October 2021)
I'm well pleased with the service provided quick and on time
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Andrew H*****s (from doagh on 21 October 2021)
Excellent communication with Lynne she is so helpful
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Val H*****s (from houghton le spring on 21 October 2021)
VERY GOOD, PROMPT DELIVERY AND PRODUCT PACKAGED WELL
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fireparts.com client (from eastleigh on 20 October 2021)
Really helpful
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Brian B*****y (from manchester on 20 October 2021)
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Graham ***** (from landkey on 20 October 2021)
Purchase online quick and easy no problem’s whatsoever price was reasonable have bought same product before would buy again if the need arises.
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Ronald B*****n (from durham on 20 October 2021)
Quick delivery. Good service.
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Trevor B*****h (from lyndhurst on 20 October 2021)
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Julie ***** (from spalding on 20 October 2021)
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fireparts.com client (from manfield on 20 October 2021)
I couldn’t find what I wanted on the website but a quick phone call and a chat to a very helpful member of staff soon resolved the problem .
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Ruth F*****r (from edingthorpe, north walsham on 19 October 2021)
Very quick and helped me choose the right item
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Lindsey L*****r (from swadlincote on 19 October 2021)
5 star service extremely helpful and knowledgeable. Will highly recommend to anyone who needs parts for solid fuel stove. *****
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Marc G*****n (from leamington spa on 18 October 2021)
Great service and price. Friendly and helpful staff (Lynne)
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Christine A*****t (from warwicks on 17 October 2021)
Excellent service. A great company to deal with.
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Simon L*****e (from beckwithshow, harrogate on 17 October 2021)
Great!! Ordered by phone,courteou s and helpful staff, advised and ordered correct parts, delivered when said, courier on time, parts all fitted and fire lit all in 30mins. Well impressed, will sure use Fireparts again.
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Stephen W*****s (from chesterffield on 17 October 2021)
Very good
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Peter D*****w (from hambledon on 16 October 2021)
Excellent service throughout
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Deborah ***** (from chesterfield on 15 October 2021)
My latest order was for a glass for my Parkray 88. It arrived on time well packed and I fitted it today. All good
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Robert B*****y (from Redruth on 14 October 2021)
I found the staff at Fireparts.com very helpful, friendly and knowledgeable, this is my first experience shopping with them and I would defiantly recommend contacting them and their prices are good too.
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Russell J*****s (from dunton on 14 October 2021)
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