Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Super quick delivery and very easy order process throughout.
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Ewen E*****h (from killearn on 14 May 2021)
Very impressed with customer service and support. Great help by phone and email and quick shipping. A company who cares.
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Rosemary B*****r (from glasgow on 14 May 2021)
Fantastic, the product fitted the description and arrived almost before I’d completed the order.
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Val Q*****n (from peterborough on 13 May 2021)
Very friendly and helpful staff, plus incredibly quick shipping. Excellent all-round service. Thank you.
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Marcus L*****h (from alnwick on 13 May 2021)
Excellent service
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Mrs F*****a (from coleraine on 13 May 2021)
5
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fireparts.com client (from kings langley on 08 May 2021)
Delivery was fast and efficient. Very pleased.
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Patricia B*****y (from skipton on 08 May 2021)
Spot on, excellent service from Lynn, items arrived promptly and was packaged very good indeed. Fair price on the items that I purchased will use Fireparts again.
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Michael W*****d (from warsop, mansfield, on 07 May 2021)
Excellent product and prompt service
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fireparts.com client (from tetbury on 07 May 2021)
Clear web site with good description of parts available and good stock of Baxi parts.
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fireparts.com client (from buxted on 07 May 2021)
Excellent service, received goods quickly and well packaged, website easy to use, got correct item first time, will definitely use this company again.
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Ann B*****s (from newark, notts on 07 May 2021)
Excellent price and delivery.
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Steve E*****s (from wakefield on 06 May 2021)
just as I expected everything was in good time arrived earlier than expected will deal with you again when I need more items.
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Stan R*****n (from berwick-upon-tweed on 06 May 2021)
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Jill G*****e (from newcastle upon tyne on 06 May 2021)
service prompt and on time, cannot fault quality and service.
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David B*****n (from swansea on 06 May 2021)
Very happy with the new grate
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Leslie P*****t (from middlesex on 05 May 2021)
Very quick delivery
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Deborah G*****y (from newton stewart on 03 May 2021)
5
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fireparts.com client (from symington on 02 May 2021)
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fireparts.com client (from edinburgh on 01 May 2021)
Excellent
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Pauline C*****l (from bangor codown on 01 May 2021)
Prompt delivery, well packaged and good communication. Excellent!
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Nick ***** (from darlington on 01 May 2021)
Great service. Very quick replies to emails.
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Christina B*****n (from pencaitland on 30 April 2021)
Excellent service and prompt delivery many thanks
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Philip W*****n (from ulverston on 30 April 2021)
Brilliant as usual.
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Duane C*****r (from Mansfield on 29 April 2021)
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Gisela T*****n (from dove holes, nr. buxton on 29 April 2021)
Genuine part, well priced and quickly delivered. Good range of parts available.
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Simon D*****s (from ystrad ynach on 28 April 2021)
excellent service.
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Heather J*****n (from kirby stephens on 28 April 2021)
The fireballs arrived safely and as expected
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Anne M*****n (from birsay on 27 April 2021)
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David R*****s (from oakley on 26 April 2021)
Definitely a 5 star Quick delivery and packaging was outstanding
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Dominic M*****c (from nottingham on 24 April 2021)
A pleasure to deal with - I had no idea what I needed but was very quickly and expertly advised to exactly what I required. As bars were very distorted I was replacing (and being a man not thinking I needed to check things first) I had removed all bars before realising that I could not fit the new ones and had no idea which order they had been in and with distortion it was not obvious. A very cheerful and helpful phone call followed which had me sorted within 5 mins.
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fireparts.com client (from ashington on 23 April 2021)
Purchasing materials in this case has been very straightforwar d. I would use the suppler again.
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Seamus ***** (from letterkenny on 22 April 2021)
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Charalambos K*****s (from chelmsford on 22 April 2021)
Excellent service, fast delivery and well packed. Eco responsible packaging too.
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Colin R*****e (from carlisle on 22 April 2021)
Very quick delivery and securely packed so no danger of damage in transit. Price extremely competitive.
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Henry E*****e (from market harborough on 20 April 2021)
REceived. Prompt delivery. Not opened parcel yet.
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Michael B*****h (from madeley heath on 20 April 2021)
Very good service. Prompt and well=packed. Good after sales support on how to fit.
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fireparts.com client (from madeley heath on 18 April 2021)
Excellent service - great product and very swift delivery.
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Robert S*****s (from maldon on 18 April 2021)
Thanks for being able to supply a part for a 50 year old parkray fire. It was appreciated you had a picture that was accurate of the part in question. Delivery was speedy too. Thanks
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Christopher B*****w (from colchester on 17 April 2021)
5 star
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fireparts.com client (from march on 17 April 2021)
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