Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Good site clear definitions, inc sizes / dimensions.. easy progress to check out. 5 star
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Alastair R*****n (from oban on 30 October 2020)
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Margaret ***** (from larne on 30 October 2020)
The service was excellent.
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Ronald S*****w (from brierley hill on 29 October 2020)
The Baxi fire bricks were delivered on time, very well packed and an excellent price. Very pleased with the purchase.
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Bryan S*****e (from coalville on 29 October 2020)
Excellent range of products, advice before you buy and very good service.
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fireparts.com client (from merseyside on 28 October 2020)
Very competitive price, easy to order, speedy delivery ,excellent packaging. Overall brilliant service and would recommend.
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Stephanie W*****r (from lincoln on 28 October 2020)
Excellent quick service Thanks
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Michelle S*****s (from pantymwyn on 28 October 2020)
Perfect very speedy service
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Steven W*****e (from southam on 28 October 2020)

I contacted you about two elements of my order but have not received a reply. Both need to be returned, and for one I would like to order a replacement if you have stock. It is disappointing not to have had a reply
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Patrick M*****s (from liverpool on 28 October 2020)
Reply from fireparts.com admin

Hi Patrick, we have of course spoken with you after seeing your feedback and resolved your concerns.  It appears you used the contact form on our website to reach us, since your feedback a few other customers have also reported no contact from us, there appears to be a sporadic technical issue and we have asked our IT developers to investigte / monitor.  In the meantime, our main email system works fine, whenever a customer places an online order with Fireparts, we send confirmation emails and ask that this email address is used to contact us in the event of a query.  We will always give these priority.  Thank you again Patrick for your patience, understanding.& drawing this to our attention.
Excellent service- quick and efficient
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John S*****i (from stroud on 28 October 2020)
Delivered on time and well packaged
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Ian E*****w (from holmfirth on 27 October 2020)
Excellent quick service!
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Ewhen S*****z (from manchester on 27 October 2020)
Good service. Items arrived swiftly and were well packed to prevent damage in transit.
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Doug B*****n (from harlow on 27 October 2020)

Have ordered from this site several times for parts for my Parkray fire and the parts I have required have always been readily available and a prompt delivery.
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Adam G*****m (from dumfriesshire on 27 October 2020)
quick courteous service thank you
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C J*****n (from york on 24 October 2020)
Excellent customer service, I would have no hesitation in purchasing from you again.
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William B*****t (from st andrews on 24 October 2020)
your service was very good and fast ,thank you.
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fireparts.com client (from on 23 October 2020)
Great quick service and good product
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Chris L*****d (from pulborough on 23 October 2020)
Goods arrived in advance of the advised date. Ordering procedure straight forward.
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Philip H*****k (from dumfries on 23 October 2020)
Very pleased with the service, the email correspondence was informative and prompt, which was reassuring for me. Thank you.
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John E*****s (from swansea on 21 October 2020)
easy ordering , prompt delivery of quality goods
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Andrew M*****y (from dublin on 21 October 2020)
Quick and simple
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Henry ***** (from melton mowbray on 21 October 2020)
Excellent service, very helpful,quick and efficient. Very pleased.
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Roger ***** (from ware on 21 October 2020)
v.g.
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fireparts.com client (from holt on 20 October 2020)
fine
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Michael E*****s (from london on 20 October 2020)
Great service and quick delivery
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John P*****l (from hanley swan on 20 October 2020)
Great service and prompt delivery
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Andrew C*****n (from scunthorpe on 20 October 2020)
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Clive S*****n (from farnham on 20 October 2020)
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Neil G*****e (from holmes chapel on 19 October 2020)
Extremely helpful staff. I was unsure of the model of my stove Lynne arranged item dimensions, item was delivered promptly. Thank you Fireparts.com
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Noreen O*****o (from mallow on 18 October 2020)

product ordered was received, but delayed due to supply issues. Appreciate it was not company problem and notice of delay was well notified immediately after order. excellent service
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D G*****n (from dorchester on 18 October 2020)
Reply from fireparts.com admin

Thank you so much for your understanding, we have an unprecidented demand for fire spares over the last 2 months, we believe the heightened demand is because our customers are getting ready for a Covid winter and wish to ensure they have their fires ready & waiting. It has been extremely challenging time for the suppliers, manufactures and ourselves within the process.  We are now in stock of the Rayburn Supreme Fire Brick SET.  Thank you again for your patience and understanding and for the lovely comments you also left. 
Excellent
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Rosemary ***** (from east keswick leeds on 17 October 2020)
five star thanks for the quick service.
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Peter R*****t (from danesmoore. chesterfield on 16 October 2020)

Delivered quickly as described but Rayburn throat plate now obsolete and not in stock so refunded and I ordered elsewhere.  The other two items in my ordered were delivered with no issues.
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Kevin H*****s (from frodsham on 14 October 2020)
Reply from fireparts.com admin

We have sold many of the Severn (non boiler) throat plates over the years, unfortunately some of these spares for the older appliances are becoming increasingly harder to find.  The manufacture stopped producing them many years ago, so we are reliant on older stock resurfacing.  We do keep a list of customers who require 'obsolete' parts and should they resurface we will contact you.  I am please the other parts (grate & stove glass) arrived safely and I am pleased you managed to locate a throat plate. Thank you for taking time to provide feedback.
Easy to order and part arrived quickly.
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David S*****t (from kirkby stephen on 14 October 2020)

Would have given 5 stars only initially received 1 piece of glass, had to chase for 2nd piece.
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Doris ***** (from scunthorpe on 14 October 2020)
Reply from fireparts.com admin

Thank you for your feedback Doris, we didn't get it right with your order for which we apologies.  Our stores packer went on auto pilot and just packed the one glass panel (along with the fire bars)!!  We have given feedback to him.  We have also asked our IT developers to increased the order quantitiy text size on our internal systems, we believe this will help display the quantity more prominently and hence reduce this type of error.  We expect this fix to be installed in the next 30 days.  We did of course send a second glass to you promptly. Thank you for your valued feedback and we apologies again for the inconvenience.
It was easy to order the part, pictures helped me with the part I needed and I was very happy with how quickly it arrived
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Jackie F*****s (from belfast on 13 October 2020)
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Samantha W*****n (from Brighton on 13 October 2020)
Excellent, quick, informative service! Advice was sought and taken! Really grateful thank you!
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Sylvia B*****n (from stoke-on-trent on 13 October 2020)
Web site great, very quick service
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Craig F*****g (from bathgate on 13 October 2020)
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