Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Simple ordering system with good value products and efficient delivery servie
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Carol F*****k (from york on 28 January 2021)
5 star
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fireparts.com client (from ballymena on 28 January 2021)
Absolute brilliant customer service (Lynne & Phil) Was not sure of a part so they chased it up for me to confirm it was the part/s I needed... and it was. Very very competitive prices and will be using again. Thank you very much to all at Fireparts. Be safe and have a great day.
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Kevin M*****l (from wiltshire on 28 January 2021)

Very prompt service and delivery, although I didn't receive any messages saying the order had been processed and was being despatched, so it was a pleasant surprise when it just turned up.
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Andrew A*****d (from esher on 28 January 2021)
Reply from fireparts.com admin

Hi Andrew, thank you so much for this feedback - we always notify customers of dispatches, so I have investigated further.  We sent automatic 'order received' notification on 14th when the order was placed, we then sent a manual (human sent) notifcation the same day.  Then after the weekend on Monday 18th Jan we sent a dispatch notification and another email from our accounts system with the invoice attached.  I can only assume the notifications went into SPAM which can be a common issue.  Thank you for bringing this to our attention and I am pleased you did receive the parcels promptly and safely..
Very quick service, I was impressed.
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James H*****l (from mansfield on 28 January 2021)
Very friendly service and support
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Robert ***** (from northumberland on 28 January 2021)
came well rapped great service
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Paul W*****e (from leek on 27 January 2021)
Great company even phone me to make sure I got it due to Brexit and haulage in N Ireland.
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Mark B*****n (from downpatrick on 27 January 2021)
Arrived very well packaged and in perfect condition
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Adam N*****s (from ottery st mary on 27 January 2021)
Excellent
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Adrian M*****e (from bury st. edmunds on 26 January 2021)
always very helpful and a very prompt service and delivery
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Tammy R*****w (from spilsby on 26 January 2021)
Excellent
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fireparts.com client (from bourneath, bromsgrove on 26 January 2021)

When we received our order one part was missing but this was rectified immediately by you so thankyou very much.
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Angela S*****n (from exeter on 26 January 2021)
Reply from fireparts.com admin

Apologies, we put our hands up, we didn't get it right with your order!!  We've sacked the packer!!   (only joking of course).  It is a testing time for our stores people, running on less staff, with some of the highest amounts of orders we have seen in years.  We appreciate your understanding and are happy we rectified the situation promptly enough for you :-)  
Easy transaction
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fireparts.com client (from market drayton on 26 January 2021)
Top bannanna
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Stephen M*****n (from llanelli on 25 January 2021)
Nice and easy transaction.
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Eamonn C*****r (from northampton on 25 January 2021)
5
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David C*****t (from castleford on 25 January 2021)
Great service and excellent quality product
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Andrew C*****e (from radstock on 24 January 2021)
Very happy with the personal service,specia lly at this difficult time, Thank you.
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Elaine M*****l (from kyle on 24 January 2021)
Very good service. Item arrived early.
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Melanie G*****s (from Redruth on 24 January 2021)
Excellent service and delivery
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Christine ***** (from selby on 24 January 2021)
Fantastic service, Items all that I wanted ideal arrived on time. Totally satisfied.
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Alan A*****d (from nr.bridgwater on 23 January 2021)
Great quality, good response, excellent delivery time.
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Clifford A*****h (from poulton le fylde on 23 January 2021)
Excellent service and delivery.
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fireparts.com client (from newton srewart on 23 January 2021)
Excellent
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David ***** (from Berkhamsted on 23 January 2021)
Excellent
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Angela H*****e (from swansea on 23 January 2021)
Very quick.
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Geoff W*****s (from studland on 23 January 2021)
Baxi grate fitted perfectly into existing baxi surround. Per fect replacement.
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Margaret F*****d (from wadhurst on 21 January 2021)
Excellent service and prompt delivery.
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Barrie S*****e (from huddersfield on 21 January 2021)
There were so many Rayburn firebricks available that I spent some time identifying our model and the correct fire brick. Ordering was easy and it arrived safely, well packed. It was worth the time spent and the new firebrick was fitted easily. I should have orderd much more fire cement and I was amazed at how much I needed in the end and had to buy more locally.
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Helena I*****h (from Malvern on 20 January 2021)
very pleased with product
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Gary C*****n (from bexleyheath on 19 January 2021)
Efficient service, easy to use web service and delivered as stated, five star plus
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James B*****r (from morecambe on 17 January 2021)
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Andrew L*****e (from barnard castle on 17 January 2021)
Great service
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Ann R*****s (from Newport on 17 January 2021)
Easy to order on line. Product was described accurately.
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Leigh W*****n (from wolverhampton on 17 January 2021)
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Colin F*****e (from sherfield english on 16 January 2021)
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Jeffrey U*****e (from Stourbridge on 16 January 2021)
Easy to order , very helpful staff Fast delivery well packed . Thank you
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Allan B*****n (from pontefract on 16 January 2021)
Good product, delivered on time and well packaged!!
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John-paul S*****s (from kent on 16 January 2021)
Fast and efficient service.
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Steven B*****y (from west molesey on 16 January 2021)
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