Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Great service thanks
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Stephen ***** (from edinburgh on 14 December 2020)
Brilliant so quick
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Michael C*****e (from dereham on 14 December 2020)
Helpful
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Mark S*****r (from llandovery on 13 December 2020)
Very quick delivery. Items arrived in perfect condition. Website very easy to use and communication is excellent. Highly recommend this company.
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Karen L*****e (from chale green on 13 December 2020)
Quick and easy
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fireparts.com client (from shrewsbury on 13 December 2020)
Excellent replacement parts for my Coalbrookdale Severn stove, quick delivery too.
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fireparts.com client (from monks kirby on 12 December 2020)
All of the parts were delivered, OK, The parts were the correct ones and we have finally got them installed. Gr eat fire now in time for Xmas.
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fireparts.com client (from frome on 12 December 2020)
Excellent service and delivery ROT. Very friendly and helpful with my phone order(Lynne) Have already placed another order and will use Fireparts in the future Alex
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Alec T*****l (from leanach on 12 December 2020)
Efficient prompt service and delivery.
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fireparts.com client (from croydon on 12 December 2020)
Excellent customer service and quick delivery
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Jacqui ***** (from lanchester on 12 December 2020)
Great service, thank you
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Terry W*****n (from etherley dene, bishop auckland on 11 December 2020)
Fantastic service, ordered one day,expected in 3. Got it in 2.
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Alistair E*****e (from kilmarnock on 11 December 2020)
I telephoned with a product query and got an immediate helpful response. I ordered online which was easy and my order arrived appropriately packaged and was delivered on time. I recommend Fireparts.com and would use them again.
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Alan B*****n (from gerrards cross on 10 December 2020)
Quietly efficient.
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Calum M*****w (from dunfermline on 10 December 2020)
Brilliant firm to buy off.
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David R*****s (from cheshire on 10 December 2020)
Very good friendly service
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Andrew ***** (from cardiff on 10 December 2020)
Friendly Team. Prompt response.
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Alan F*****f (from kings lynn on 10 December 2020)
Great service
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James C*****d (from Dublin on 09 December 2020)
Great service, good quality parts and speedy delivery
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Carolyn F*****t (from carnforth on 09 December 2020)
Excellent service quick service from order to receiving them
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Andrew C*****f (from retford on 09 December 2020)
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Steve E*****s (from nottingham on 09 December 2020)
The service and information from you guys was very good and helpful. We ordered fire bars and a throat plate for the same Parkray and the info given by your team on throatplate was helpful and correct. Thank you. Will defiantly use you again and will recommend to friends and family.
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Sean C*****m (from cheltenham on 09 December 2020)
great service.  overkill with packaging though. box big enough for many times item. very high delivery cost.
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fireparts.com client (from craigavon on 09 December 2020)
Reply from fireparts.com admin

Thank you for your feedback, gauging the correct packaging is something we constantly assess and strive to improve.  When sending to Northern Ireland, due to the distance, we do increase the packaging around the product for extra protection (especially with cast iron products as they can be quite brittle if dropped).

As you correctly point out, the cost of postage is expensive to NI.  Fireparts subsidise some of this cost to make it slightly cheaper to our customers.  Due to the expense of transit, whilst we do appreciate the packaging is a little 'over kill' – our past experiences have proven to us that by ensuring the product arrives safely; saves much time, expense and ensures our customers receive the best service and products. Increasing packaging (certainly with longer distant parcels) helps us reduce breakages & redeliveries, which in turn helps to make the process more efficient with a lower carbon footprint.  I have forwarded your feedback to our dispatch team for consideration, it is something we constantly evaluate.  Thank you.

good quality bars at a very reasonable price rapid delivery top seller
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Paul F*****l (from goole on 09 December 2020)
Order arrived promptly and before scheduled date. Thank you for excellent service
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Anne V*****n (from shrewsbury on 09 December 2020)

Very competetively priced. Product delivered quickly and very well packaged. Highly recommend.
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Gary L*****s (from abinger hammer on 09 December 2020)
Fantastic service and good value. Prompt delivery and good communication.
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John M*****n (from glasgow on 08 December 2020)
Great product and price, delivery was as arranged..grea t service.
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Steve E*****s (from wakefield on 01 December 2020)
Great customer service ordering was so easy will use again.
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Shaun S*****e (from guernsey on 01 December 2020)
Had the part I needed at a fair price- speedy delivery
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Valerie E*****s (from kendal on 01 December 2020)
Very fast delivery. Wouldn't hesitate to recommend or use again.
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fireparts.com client (from truro on 01 December 2020)
I was really surprised how quick the firebricks arrived.
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Maria S*****s (from exeter on 01 December 2020)
Very well packaged. Glass arrived all in one piece- much appreciated
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Helen M*****r (from st anne on 30 November 2020)
Very good excellent fast delivery
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Alan ***** (from watten on 29 November 2020)
Very impressed with the service we received. The gentleman on the phone was so helpful.
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fireparts.com client (from wirral on 28 November 2020)
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fireparts.com client (from Derby on 28 November 2020)
Excellent service and help during ordering process.
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Evelyn D*****n (from isle of lewis on 28 November 2020)
Very good service from initial enquiry to check sizes, ordering and delivery 36 hours later
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Philip R*****s (from bishops castle on 27 November 2020)
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Malcolm S*****s (from nr bridgend on 27 November 2020)
I am very pleased with the service provided, the delivery was quick, the grate was well packed and it's exactly what I needed. Thank you.
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Pat D*****e (from evesham on 23 November 2020)
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