Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Very good
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James H*****p (from belfast on 06 October 2020)
Item arrived on time and as described, well packaged and intact an excellent service
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Michael M*****n (from aldbourne on 06 October 2020)
Very good customer service. Questions asked, questions answered.
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Carol O*****n (from thornton le clay, york on 06 October 2020)
Good service
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Gordon ***** (from duns on 04 October 2020)
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Stefan S*****a (from redruth on 04 October 2020)

Brilliant,just brilliant!
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Timothy M*****s (from swinton duns on 03 October 2020)
Perfect in everyway.
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Elaine B*****n (from Halsham, on 02 October 2020)

***** 5 stars
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fireparts.com client (from NEAR MACCLESFIELD on 02 October 2020)
thank you for not turning a drama into a crisis - all sorted
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Yvonne R*****y (from hawick on 01 October 2020)
Very good.
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William R*****s (from skalmersdale on 01 October 2020)
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Roger N*****h (from haverfordwest pembrokeshire on 01 October 2020)

Fast delivery, delivery charge excessive for the size of the part ordered. Was packed in a box far too big for the size of the part and full of polystyrene packing, not very environmentally friendly.  

A bit rusty, but then it is a part from a now obsolete fire, so was pleased that it was available at all
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Helen H*****t (from Clitheroe on 01 October 2020)
Reply from fireparts.com admin

Thank you, I have sent your comments to the Store Manager, I agree, there is no need to send a small item in such a large box, its doesn't make sense on many accounts. You are correct re some parts becoming difficult to obtain, in some case manufacturing seized some 10 years or more ago.  We have been in the business for over 50 years now and work with some of the best suppliers in the industry to source older now discontinued parts... this does mean the orgin may have come from some old hardward shop and have been sitting on dusty shelves for a few years!!  We do our best to source discontinued parts to keep your old fire going, but it is possible they may be a little weathered!!  Thanks again for the valuable feedback about the boxes.
Overall the service was very good. Everything was delivered on time, and all the products did what I expected of them. Would use again if the need arises.
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Kenneth A*****h (from lutterworth on 30 September 2020)

order processed quickly,purchase arrived quickly as always, no problems , first class
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Deborah M*****y (from newcastle under lyme on 30 September 2020)
Brilliant service thank you
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Nick T*****n (from louth on 30 September 2020)
Excellent: prompt and good quality.
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Graeme C*****n (from alderley edge on 30 September 2020)
Excellent service and clear instructions provided.
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Angus M*****d (from shetland on 30 September 2020)
Arrived quickly, excellent service.
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Trevor H*****s (from lostwithiel on 30 September 2020)

Excellent Service. Fast delivery. Parts come very well packaged.
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Carol P*****l (from grimsby on 30 September 2020)
Product is well made and came well wrapped
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David R*****d (from durham on 30 September 2020)
Very happy with your service.
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fireparts.com client (from Mallow on 27 September 2020)
The service was very efficient . I got relevant information when I needed but not too much useless information that I just find annoying. Delivery was also very efficient
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Melinda E*****n (from stoke-on-trent on 26 September 2020)
Excellent quality
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Merlyn S*****h (from tredegar gwent on 26 September 2020)
Very good service. Very good selection of parts available. Very reassuring to know you are their in case of future need.
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John C*****b (from chard on 26 September 2020)
Thank you very much, good service, arrived sooner than promised which was ideal. Was able to fit bricks the next morning. Both fitted perfectly and 50 year old stove working again.
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William B*****d (from carlisle on 26 September 2020)
Well organised and seemed keen to help the customer.
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Philip H*****n (from staines-upon-thames on 26 September 2020)
Excellent service . Board was well packed for delivery
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Stephen ***** (from Kettering on 26 September 2020)

Excellent
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Carolyn O*****r (from hawick on 25 September 2020)
Very fast delivery and well packaged
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Robert B*****e (from bury on 25 September 2020)
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Duncan L*****n (from yarm on 25 September 2020)

Found that after reading the T&C's it closed all pages which was a little frustrating not sure if that was my fault...other than that was very satisfied
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Paul H*****s (from scunthorpe on 23 September 2020)
Reply from fireparts.com admin

Thank you Paul, I have checked the Terms of Business (and our Privacy Policy) page and they open within the website frames.  So if you close down the page in your browser, it will close the whole website.  So your experience on this occassion was as the system should have worked.  The navigation links/ buttons are along the top and side of the T&Cs page should you then with to proceed to the stove spares listings. We are delighted that you are 'very satisfied' with your order generally .... makes us 'very happy' :-)    Thanks for your business and feedback and please come back should you require parts in the future.
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Stephen B*****d (from penrith on 20 September 2020)
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Mary C*****e (from fillongley on 20 September 2020)
Exactly what I expected. Efficient and speedy service.
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Corinne S*****t (from westerham on 19 September 2020)
Good and prompt service
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Brian H*****s (from darlington on 19 September 2020)
Excellent service
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Nicholas D*****n (from kilmacolm on 17 September 2020)
5
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Elaine W*****n (from quarrington hill on 17 September 2020)
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Gary H*****t (from bristol on 17 September 2020)
Web site was easy to use, the grate arrived a few days after ordering (sooner than expected), very pleased with the ‘grate’ service.
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fireparts.com client (from swansea on 17 September 2020)

only problem was the cost of sending to the highlands
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Gael M*****m (from conon bridge , dingwall on 16 September 2020)
Reply from fireparts.com admin

We do agreed, sending to the highlands is expensive.  We have looked for ways to reduce this charge.  The amount we charged of £16.25+ vat is less then we actually pay for the service.  We do slightly subsidise all of our UK courier charges.  We prefer to be transparent with our costs and reduce the product price to the best possible price but this does not leave much room for further reduction in postage charges.  If there are a few of you in Scotland (friends / same street etc) we would be more than happy to send it altogether in one parcel, or if your order is of a higher value we may beable to reduce the postage further.  If any customers are in Scotland / Scottish Highlands and the parts in your order are £70 - £100 or more ..... its worth contacting us before you buy online to see how we can help further towards the postage costs :-)
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