Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

good service. no problems.
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Robert W*****r (from whitchurch on 26 March 2020)
As described. Great service.
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fireparts.com client (from frome on 25 March 2020)
Excellent service
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Stuart T*****l (from fridaythorpe on 22 March 2020)
Our Parkray has been in use since 1984- its nice to find a supplier of spares online that makes ordering parts easy. Goods arrived well packaged and in no time at all.
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Albert C*****n (from dublin 9 on 21 March 2020)
Service has been faultless. Good advice from the very helpful staff. Quick on time delivery.
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Alfred M*****h (from warkworth on 20 March 2020)
Very happy, very quick delivery and glad we could get the glass as we struggled to find it for the fire as most places just sold for wood burning stoves, a lot of us in rural areas still have fires! So thank you
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Janine G*****g (from old quarrington, durham on 20 March 2020)
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Christine W*****r (from eastleigh on 19 March 2020)
Easy to use website. Competitive prices. Fast despatch.
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Angela C*****y (from Liverpool on 19 March 2020)
Prompt and efficent service in dealing with an incorrect delivery.
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William B*****n (from llandysul on 19 March 2020)
Very helpful and knowledgeable over the phone, very prompt delivery
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Ryan S*****s (from narborough on 19 March 2020)
Ordered one day - delivered the next. Great service. Thank you
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Christopher T*****n (from leyburn on 19 March 2020)
good product, quick delivery
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Luke H*****k (from hyde on 19 March 2020)
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fireparts.com client (from rushton spencer, macclesfield on 19 March 2020)
great genuine parts,great price and great service,what more could you want.
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Paul C*****e (from aberaeron on 18 March 2020)
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fireparts.com client (from helensburgh dunbartonshire on 16 March 2020)
Good service. Had problem with delivery (courier fault) and one bar damaged. Replaced the following day along with lower riddling bars.
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Philip J*****n (from waterhouses on 16 March 2020)
Great service. Will definitely buy from again. ????⭐️⭐️⭐️⭐️⭐️
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Robert ***** (from Blackburn on 15 March 2020)
The online ordering process was simple and straightforwar d. Also, the conditions of your service were clearly explained and not too long a document.
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John B*****w (from Carnforth on 15 March 2020)
Excellent service glass arrived in one piece well packaged. Now fitted and can see the flames again, thanks very good competitive price.
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fireparts.com client (from alnwick on 14 March 2020)
really good service just gave your charming young lady the measurements and we got the ashpan that we needed delivered very quickly
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W W*****r (from oxon on 13 March 2020)

A1
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fireparts.com client (from wolverhampton on 12 March 2020)
The online experience was quick. The tracking information of our product was brilliant.
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Jonathan G*****r (from denham on 12 March 2020)
A query regarding the sizes I had ordered wrongly. It was corrected.
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fireparts.com client (from york on 11 March 2020)
Prompt efficient service
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Bill H*****k (from sacriston on 09 March 2020)
Extremely simple and reliable ordering process. Good on line assistance and reassuring phone updates and advice of changes in order. Definitely will shop again.
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George M*****r (from add to order on 08 March 2020)
excellent service
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Stuart C*****r (from loughton on 08 March 2020)
Quick response and delivery. Very satisfied with service.
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Elizabeth L*****y (from killarney on 07 March 2020)
the use of the website/orderi ng process was easy and the order was delivered promptly.
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Anne E*****s (from huddersfield on 07 March 2020)
Customer service exellent
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fireparts.com client (from holt on 07 March 2020)
I had been trying to source this part from other Coalbrookdale agents without success for some time ,therefor I was pleased that Fireparts said that they could supply. The part was for my Coalbrookdale Darby stove which is 35 years old and so it is sometimes difficult to get spares. The person I spoke to was helpful and quickly identified the part I needed.
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Robert H*****e (from colne on 06 March 2020)
very quick delivery fast and efficient!
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Jesse F*****r (from Chesterfield on 05 March 2020)
Very quick delivery all as described
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fireparts.com client (from ripon on 05 March 2020)

First class customer service, fast delivery, excellent communications . great price on the product, don't be put off by opening times via phone it helps to keep the product price low.
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John G*****s (from holyhead on 05 March 2020)
Reply from fireparts.com admin

Thank you so much for the great feedback. Our customer helpline is open 10am to 2pm Monday to Friday and you are quite right. This is in order to keep our prices as low as possible for our valued customers and to have time to answer ALL email enquiries.
I have found dealing with your company a pleasure and would certainly recommend you.i WOULD GIVE YOU 5 STARS
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Elisabeth G*****e (from crowborough on 04 March 2020)
good service, fast delivery, would recommend.
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Ian J*****n (from dalkeith on 04 March 2020)
Excellent service, item arrived the next day, a day earlier than expected.
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Stuart T*****l (from fridaythorpe on 01 March 2020)
I have written and sent you a thank you letter saying what excellent service you gave, I hope you received it.
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Joyce S*****y (from baldock on 29 February 2020)
Website particularly helpful. Fast delivery appreciated.
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Frank J*****n (from ceres, by cupar on 29 February 2020)
Very happy with the delivery time, from ordering to delivery was 2 days the only fault was too much packaging,
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Stephen P*****d (from knottingley on 28 February 2020)
Securely packed and arrived in goodtime thank you
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Trevor L*****d (from york on 28 February 2020)
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