Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

service provided for my order was very satis. price also very good - Thank you
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Eric L*****e (from nr.bodmin on 20 December 2019)
thank you for my order, we are always very pleased with our parkray fire parts from you, and also with the quick delivery
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Roy R*****t (from corbriggs, chesterfield on 20 December 2019)

Helpful service. Delivery OK but took 5 days rather than 3.
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James C*****w (from bristol on 20 December 2019)
Reply from fireparts.com admin

Thank you for taking the time to keep us informed, you should have received your order within 3 working days, the couriers have been exceptionally busy in the lead up to xmas and the delay was due to exceptional delivery volumes. Please do accept our apologies, we expect it to be back to normal after Xmas!
Great service arrived super quick. Will use again Great stuff
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Stephen P*****e (from brecon on 19 December 2019)
Very good service.
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fireparts.com client (from bingley on 19 December 2019)
Great service and cost. Thank you.
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Karl A*****y (from birtle, bury on 19 December 2019)
Oem Quality,rapid dispatch very pleased
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Terence E*****s (from camborne on 19 December 2019)
Super quick delivery. Thanks
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Neil A*****l (from haverfordwest on 19 December 2019)
the lady on the phone is helpful,cheerf ul and a pleasure to deal with.
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John G*****y (from doncaster on 18 December 2019)
Excellent service. Products well described. Speedy dispatch
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Lorna S*****n (from limavady on 18 December 2019)
parts arrived on time as e mail date and time
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Malcolm H*****l (from nr/cowbridge on 18 December 2019)
Just what I ordered and delivered promptly.
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Joseph W*****e (from huddersfield on 18 December 2019)
Great service and exactly as stated.
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Alison P*****y (from berkeley on 15 December 2019)
The item met my expectations, fully and it was very well packaged indeed. Delivered within the timescale advised. The product is just the job.
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Robert H*****n (from bishop auckland on 15 December 2019)
Delivery very prompt and website easy to use
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Kevin L*****r (from Grimsby on 15 December 2019)
Great choice of products and very speedy service.
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Tim W*****d (from PRESTON on 15 December 2019)
Very helpful and informed staff. Knew exactly what I was after. Item was in stock and delivery was very prompt.
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Robert H*****l (from houghton - le - spring on 14 December 2019)
Quick delivery well packed great service
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Gillian P*****y (from stroud on 14 December 2019)
Excellent service, thank you.
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fireparts.com client (from maidstone on 14 December 2019)
Ordering was simple and delivery quick
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Richard G*****h (from ashington on 14 December 2019)
Very helpful, quick delivery and a pleasure to deal with
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Malcolm P*****d (from eythorne on 13 December 2019)
Quick delivery
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Samantha H*****n (from honiton on 13 December 2019)
Very good
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J W*****s (from canwick, lincoln on 12 December 2019)
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Caroline R*****e (from castlewellan on 12 December 2019)
Excellent service. Thank you
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fireparts.com client (from near tranent on 12 December 2019)
Speedy delivery, item as described
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fireparts.com client (from sheffield on 12 December 2019)
We are absolutely delighted with your service and your excellent quality goods, which all fit perfectly into our Baxi Burnall. I hadn't realised how twisted our original deepening bar was, and it's wonderful still being able to purchase new parts for our very old Baxi. Well done Fireparts!
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Gill C*****m (from Blackpool on 12 December 2019)
Very good product, well packed, good instructions.
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Wesley S*****n (from nr driffield on 11 December 2019)
Good price and fast delivery
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Lee E*****s (from whitchurch on 11 December 2019)
I can't thank you enough for your help in locating my product.
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Pauline M*****s (from herts on 10 December 2019)

Just what I wanted, thought it was expensive but price was competitive.
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Robert E*****d (from Troon on 08 December 2019)
Reply from fireparts.com admin

Thank you Robert, supply prices from the manufactures & suppliers are forever rising, we try keep our retail price as low as possible to our customers so we remain competitive in the market.  The feedback from our customers is we do generally achieve this (I'm pleased to hear you also found us competitive!).  We only sell quality products which can put us at a disadvantage (from competing with the really low priced sellers) but we believe we have achieved a good balance between quality & price, selling quality products at competitive prices.  If any customer sees a similar quality product somewhere cheaper, pleae call and we will do our best to match.
Perfect product, I was pleased with your service, it arrived on time and was a good replacement which was fitted same day. Keeping your details on record for future use.
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John R*****d (from chatham on 08 December 2019)
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Margaret ***** (from preston on 07 December 2019)
fantastic service. Lynne should be promoted she gave service +++ thank you
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Terry R*****y (from leyton buzzard on 07 December 2019)
Easy and clear web site to place my order, good delivery times and easy doing business
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Kim S*****d (from catton on 06 December 2019)
Excellent prompt service
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S M*****n (from rodborough stroud on 06 December 2019)

I was unsure if I had the correct product,but after speaking to lynne I was happy i had the correct goods .Thank you Lynne!
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Michael R*****s (from downpatrick on 05 December 2019)
Great service
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fireparts.com client (from rolands gill on 05 December 2019)
Service was excellent and recieved goods quickly.
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Linda T*****y (from durham on 04 December 2019)
Your service is second to none. I was just amazed when the parts came within 24 hours of being ordered. Thank you.
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John M*****s (from cardiff on 03 December 2019)
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