Customer Feedback

We send our customers a feedback form to complete after they have purchased with us, the feedback is published below.
We don't get it right 100% of the time, so the feedback is key in helping us improve our service to all our current & future customers 😊

Excellent service in difficult circumstances
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Kevin H*****t (from Stoke Poges on 14 July 2020)
Excellent service, delivered promptly and well packaged. Will use again. Thank you.
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fireparts.com client (from hexham on 12 July 2020)
AMAZING SERVICE. Less than 36 hours from Order to delivery, The parts are exactly as ordered to rebuild our Baxi Open Fire. Thank You.
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Peter H*****n (from midhurst on 12 July 2020)
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fireparts.com client (from leiston on 11 July 2020)
very plesed with the service provided it is very quick and efficient and would recommend this company thank you.
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Philip P*****g (from nottingham on 11 July 2020)
Great prompt service
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Christopher K*****g (from scunthorpe on 10 July 2020)
I ordered a new glass panel four our stove, it arrived quickly. Excellent service.
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Susan B*****y (from ferndown on 10 July 2020)
Easy website ordering Speedy delivery of good quality products at great prices
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Heather R*****n (from north shields on 10 July 2020)
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Michael Y*****s (from Warminster on 09 July 2020)
quick delivery and easy to order
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Lorraine H*****t (from malvern on 08 July 2020)
Quick response, had order quicker than order date will order from you again as I have before thank you
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A C*****r (from crumlin on 08 July 2020)
2nd order and cannot be more impressed with the service provided. Quick delivery and products are of fantastic quality. We ll done guys
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Craig A*****e (from Rotherham on 03 July 2020)
Excellent clear product description. Good communication and fast efficient delivery
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Frank M*****s (from leicester on 03 July 2020)
Thank you Fireparts for your great service. I received the parcel within 3 days of ordering - amazing in these difficult times. Beautifully packed too. Also thanks for the opportunity to buy a spare grate at a discount at the same time. I've always had trouble getting a new one locally, so now I have no worries.
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Gillian B*****k (from huddersfield on 03 July 2020)
Product was spot on as stated and arrived very quickly. No issues at all
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Scott C*****s (from tyne & wear on 03 July 2020)

Excellent although one was broken, it was replaced quickly
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Lee G*****e (from dunmow on 02 July 2020)
Reply from fireparts.com admin

Thank you, we have since spoken and you have received the replacement brick safely.  Baxi bricks sets weigh a hefty 30kg and are couriered in the manufactures own tailored boxed packaging with polystyrene protection, this is deemed the most safest way to transport them via courier (all the bricks sandwiched together makes them stonger as a complete parcel).  We supply these bricks sets all over the UK (even to remote Scottish Highland islands) & breakages in transit generally are very small given the quantity sold, should a breakage occur however, we will replace promptly (always ensure to take a photo of any broken parts in the box along with the outside of the box).  This helps with the couriers feedback and for us to prove they mishandled the item; we have reported your incident to them. Thank you so much for your business and feedback.
Great customer service & delivery
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Stephen L*****b (from belfast on 29 June 2020)
Prompt service, good value for money.
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Duncan L*****n (from yarm on 29 June 2020)
Quick delivery
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Graham M*****s (from stretton on 28 June 2020)
Good website,simple order process,good comunications
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David C*****e (from taynuilt on 28 June 2020)
Item fitted perfect, fast delivery perfect transaction 5star
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Colin D*****s (from merthyr tydfil on 28 June 2020)
to all concerned,well done and a excellent service. th ankyou, mr d.p.mobbs
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fireparts.com client (from chesterfield on 26 June 2020)
Great to be able to get parts excellent service.
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fireparts.com client (from newton abbot on 25 June 2020)
Absolutely brilliant service from start to finish, super efficient, you should think of running the country !!
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Austin R*****e (from burton on trent on 25 June 2020)

Excellent parts came. very quickly , easy to order , cannot fault the service .
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Ralph T*****d (from peterlee on 24 June 2020)
I have given a 5 because of all the help I was given by Phil. He went to so much trouble to explain about the product and emailed over information to help me.
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Patricia H*****r (from Stoke-on-Trent on 18 June 2020)
Great service kept informed all the way through the process. Arrived on time which living in Shetland is something we usually do not get. Product arrived well packed and all in one piece. On arrival fitted straight away fits perfectly. Very pleased thank you.
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fireparts.com client (from South Whiteness on 17 June 2020)
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fireparts.com client (from meath on 17 June 2020)
The correct Baxi 18" grate (as per photograph) arrived as requested, no problems whatsoever, a lot of sites depict a "Baxi 18" grate but not the proper design. Thank you
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Geoffrey W*****y (from bradford on 14 June 2020)
Genuine parts, good prices. Nice and easy to deal with
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Bryan D*****e (from hull on 14 June 2020)
I am very pleased. I places my order and was given a delivery date and time My order was on time
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Philip D*****n (from barnsley on 14 June 2020)
Very pleased with the service I received. I had a query about the size of the item I required which was answered promptly.
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Mark R*****y (from malvern on 10 June 2020)
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George ***** (from tideswell nr buxton on 10 June 2020)
Excellent service and product
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Carl A*****f (from telford on 10 June 2020)
I made an error on my order but quickly received an email concerning my error. The refund was done at the same time. I have used Fireparts 3 times now and they never fail to deliver good customer service and quality products.
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Mrs A*****a (from high wycombe on 09 June 2020)
Excellent communication
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Terry W*****n (from etherley dene, bishop auckland on 07 June 2020)
Great Service arrived the next day
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Sean B*****h (from brampton on 07 June 2020)
The telephone ordering was really easy. The lady who took the call rang us back to confirm that the part could be obtained, she talked us through the ordering and payment process so we knew what to expect. She also explained that the delivery time wasn't known because of the coronavirus. Everything was straight forward, well explained and we felt really well treated, we sill be using the service again.
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Peter W*****d (from nuneaton on 07 June 2020)
Brilliant service received even though I only received part of an order. Quick resolution. Will use again.
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Craig A*****e (from rotherham on 06 June 2020)
Quick service. Very pleased. Will use again.
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David B*****y (from glasgow on 05 June 2020)
Thank you brilliant service.
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Leslie ***** (from aberdare on 04 June 2020)
Product was great fit straight into my fire with no problems, ordering was very easy and delivery was prompt , many thanks for your service
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Allan ***** (from county durham on 04 June 2020)
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William L*****e (from Lancaster on 31 May 2020)
Very quick service. Can not fault it in any way.
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Neil S*****n (from north cotes on 31 May 2020)
Helpful advice for my pre-purchase enquiry. The part was dispatched quickly and I was kept fully informed of its arrival time and date. Packaged very well to prevent breakage in transit. Excellent service and I would have no hesitation in using this company again.
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Deborah ***** (from aberdare on 30 May 2020)
Thanks again, delivery to me was BEFORE the date specified. Well packaged and identical to the piece we’re replacing which is over 50 years old.
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Duncan S*****h (from hull on 30 May 2020)
Fantastic service; fast efficient and super helpful
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Julie E*****s (from penrhyndeudraeth on 29 May 2020)

I ordered on 19th May. Was told it would be mid June because you had to replenish your stock. I received an e-mail this am asking for feedback now I had received the product. I have yet to receive the product. Is this because it is due to be delivered today and your missive has just been sent early in anticipation of its delivery? Is this a standard e-mail sent automatically on the assumption that the product (fire bricks would normally be delivered by now? Have you delivered it to a carrier and there is a problem with the carrier. Has the carrier lost it? At all events you can see why your e-mail is causing a lot of confusion I understand these difficult times are hard to deal with using established standardised procedures Regards
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Jeremy H*****m (from harleston on 29 May 2020)
Reply from fireparts.com admin

28th June 2020 - Thank you Jeremy, we did have a delay with the Rayburn brick set you ordered over the Covid period and as such quoted 3 to 4 weeks delivery. As you are aware, the manufactures were all closed which restricted supply into the market place. You have of course received the bricks now, but for others reading we are fully stocked again!!

With regard to the 'feedback email' you received before the order had been delivered to you, this is an automated process and an email is sent out approx 8 days after the initial order was placed (to stop the system sending out, we should delay it manually on your account).... we did not delay the email and as such the system sent it out, for which we apologies.  I appreciate it must be annoying to receive a feedback email when you haven't even received the goods!!  I have personally reminded everyone again that when a product is delayed, the feedback email should be to. Thank you again for this valuable feedback.
Very good service.produc ts very well packed and delivered Very quickly
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Rodney C*****n (from crewkerne on 27 May 2020)
Very satisfied with the order and speed of delivery
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Karen H*****y (from cranbrook on 27 May 2020)

Initial Feedback: Sadly the items have been lost in the post but having notified you, your staff are making a huge effort to send another set. Fingers crossed.

Feedback after part received: Thank you so much for dealing with my order and I’m relieved to say the new parts arrived today and they fit!! I’m very grateful to you.
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fireparts.com client (from romsey on 27 May 2020)
Reply from fireparts.com admin

Thank you for your feedback <name blanked>, we have combined your feedback and responding in one.... The couriers have been suprisingly efficient over the Covid period, however we have had the odd one or two parcels go astray.  I am pleased you have now received your parcel and looking at the notes on your account we sent this out very quickly.  Please accept my apologies and I give you assurances this is not our usual service and due to difficult times.  Please do come back to us and we will do our best to ensure you get the top level of customer service we expect our customers to receive :-)
Excellent service
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David M*****r (from cockermouth on 23 May 2020)
service excellent
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Robert P*****y (from hamsterley mill on 22 May 2020)
good website good delivery on time as promised.
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fireparts.com client (from KIrkby-in-Ashfield on 22 May 2020)
I was astounded by how quickly you processed my order - and I was also pleased to get your telephone call to let me know that one item was not in stock. I have arranged with you for that item, which was not as urgent as the fire bars, to be sent when more stock is available. Thank you for such excellent service. I have used your company before and will continue to do so in the future.
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Vivienne P*****n (from newtownards on 21 May 2020)
Delivered quickly.
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Christine ***** (from york on 20 May 2020)
Arrived on time, packaged well. And fits perfectly
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Diane B*****n (from bury st edmunds on 19 May 2020)
Thanks For your service that I received.I have completed my order yesterday I can now get my parkway door repaired and have your address for any more products may need in future.thank you again.
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Dennis M*****n (from CARDIFF on 19 May 2020)
excellent firm to deal with from ordering to customer service
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Ann K*****t (from via carnforth on 18 May 2020)
I'm very pleased with your service and will definitely be purchasing from you again. It was also very welcome that the parts turned up ahead of the estimated delivery time. Thank you.
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James H*****l (from mansfield on 16 May 2020)
Excellent
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Neil B*****h (from hemsworth on 16 May 2020)
First class service thank you . Good website.
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Eric F*****l (from stanstead on 14 May 2020)
Can't complain, got what I wanted and quicker than expected
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Michael T*****l (from middlesbrough on 13 May 2020)
Absolutely excellent service. I received an immediate reply to my product enquiry so made my order. Grate dispatched the following day and received the next. I have already recommended Fireparts to friends. Comp anies like this deserve to thrive, thank you so much.
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Valerie M*****e (from hutton rudby on 13 May 2020)
Fast & efficient service, would recommend
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Margaret A*****n (from chesterfield on 12 May 2020)
Excellent and prompt service. Very impressed. Will certainly be using Fireparts again.
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Roger D*****d (from liverpool on 12 May 2020)
Just right-and the fastest delivery I have received during the COVID time.
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Roy M*****y (from reigate on 12 May 2020)
Very pleased with the service under difficult circumstances right now. I was kept up to date with everything and Phil was especially helpful deleting an order that I created in error and advising when the order might be received. Thanks very much
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Frank G*****s (from hindhead on 12 May 2020)
Excellent service, friendly staff. First Class
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Joyce G*****n (from dumfries on 11 May 2020)
Thanks for the fast delivery spot on
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Darren ***** (from sunderland on 10 May 2020)
Great service ,quick deliver ,lovely customer service.
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Nigel E*****y (from bridstow, ross-on-wye on 09 May 2020)
Quick delivery considering the way postage is atm.
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Dorothy B*****t (from magherafelt on 09 May 2020)
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Gordon H*****n (from hinxworth hertfordshire on 09 May 2020)
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Mick G*****y (from sheffield on 09 May 2020)
Great service. Great product. Really pleased. Thank you.
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Patricia H*****r (from selkirk on 08 May 2020)
Thank you so much for your fast efficient service, particularly at this difficult time with the Covid 19 virus restrictions. Very much appreciated, stay safe and well
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June C*****e (from Norwich on 08 May 2020)
Excellent service during a difficult time (coronavirus). I was kept up to date with preparations for delivery and the item arrived exactly when pre-notified.
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Donald M*****n (from bishopton on 08 May 2020)
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Dennis M*****n (from cardiff on 08 May 2020)
Thanks very much. You kept me posted and the goods arrived in excellent condition.
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Richard ***** (from near beverley on 08 May 2020)
No problems
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Ken ***** (from morpeth on 08 May 2020)
Delivered on schedule: no issues.
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Roger A*****n (from ilkeston on 08 May 2020)
Good efficient website and easy ordering
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Mark L*****y (from burford on 07 May 2020)
Good quality products quick and easy online ordering
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Michael T*****s (from rotherham on 07 May 2020)
It arrived next day
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Christine B*****e (from Newcastle upon Tyne on 07 May 2020)
I have now received the order as requested and would like to thank you for your excellent service, I will happily use your company again.
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Agnes C*****l (from portree on 02 May 2020)
Good - the guy I spoke to was really helpful
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Louise ***** (from sheffield on 30 April 2020)

problems with delivery but rectified immediately by yourselves. customer service excellent.
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Peter M*****e (from stirling on 30 April 2020)
Reply from fireparts.com admin

Thank you for your feedback, it has been a difficult time during this period, we are appreciative of your understanding (and praise of our customer service), thank you :-)
Got every high quality part you need @ good prices,fast payment,fast despatch never a problem with wrong part ect. highly recommended five stars ⭐⭐⭐⭐⭐
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David W*****s (from oakdale blackwood on 25 April 2020)
Despite being in the midst of a pandemic, I got the part required, thankyou!!
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Liz N*****t (from carmarthen on 25 April 2020)
Very pleased with my purchase of a fire cheek.. I can now repair our old fireplace...ve ry helpful staff and good service... would recommend....
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Colin M*****y (from norwich on 21 April 2020)
Hi Had a problem with the order was lost in transit, so sent a email picked up by Phil, sent out a new order received today. Thanks to Phil ,very helpful. Rega rds Andy Chandler and Janet Holloway
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Janet H*****y (from devizes on 20 April 2020)
Excellent helpful service highly recommended
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Steven ***** (from aberdare on 20 April 2020)
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Richard ***** (from cambridge on 19 April 2020)
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Thomas M*****r (from cupar on 15 April 2020)
very good
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Barry ***** (from brotton on 15 April 2020)
Excellent service and quick delivery to remote part of Scotland. All arrived well packed and in tact. Couldn't ask for more. Thank you Fireparts, home fire back burning bright!
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Clare S*****t (from lerwick on 15 April 2020)
As always, superb service. Lynne is always very friendly and helpful. Thank you.
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fireparts.com client (from swindon on 13 April 2020)
Perfect from ordering to receiving items.
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Kayleigh ***** (from gloucester on 12 April 2020)
brilliant - fast delivery and got the right part
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Caroline M*****o (from reading on 12 April 2020)
Thank you, part came quick, considering we had no fire for a few days, im very thankful for that.
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Shirley C*****l (from Airdrie on 12 April 2020)
Good service, fast delivery and well packed.
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Malcolm B*****e (from grange-over-sands on 12 April 2020)
Excellent service, very pleased.????
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Robert W*****s (from mythyr tydfyll on 11 April 2020)
Excellent service. Glad I found you!
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Jill M*****n (from Chester on 11 April 2020)
Excellent prompt service
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Steven ***** (from aberdare on 11 April 2020)
Took slightly longer than expected but understandably because of coronavirus
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fireparts.com client (from thurso on 10 April 2020)
was amazed at how quickly my order arrived, thank you.
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Peter B*****t (from chelmsford on 10 April 2020)
Quick response no problems
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Martin L*****b (from lincoln on 10 April 2020)
Excellent, no fuss and spot on. It was well packed and arrived within 48 hours. The price was very good too.
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Rebecca S*****d (from hereford on 10 April 2020)
Quick delivery
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Robert B*****r (from duns on 09 April 2020)
five star
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Malcolm H*****l (from nr/cowbridge on 09 April 2020)
Ordering over phone simple, polite and helpful. Delivery prompt.
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fireparts.com client (from scottish borders on 08 April 2020)
Delivery on time and parts as ordered.
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Dale H*****y (from newark on 08 April 2020)
All good, packing fine, installed in minutes. Thanks
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Geoff K*****n (from derbyshire on 08 April 2020)
Excellent service despite the COVID 19. Will use them for all my future needs.
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Christine E*****d (from burslem on 08 April 2020)
Good service good parts arrived quickly at good price to
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Barry ***** (from Tyne wear on 05 April 2020)
Great service and good communication. Quickly dispatched and received. Pop
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Shona F*****n (from kirkwall on 04 April 2020)
I received the parts I had ordered for my aged Parkray the next day. Super fast service and quality items. Thank you very much ????
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Karen L*****e (from chale green on 02 April 2020)
Easy ordering, and fast delivery. Always order from Fireparts.
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Garry L*****n (from chester -le-street on 02 April 2020)
Fantastic service and communication.
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Lynn L*****e (from glen maye on 02 April 2020)
Thank you brilliant service.
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Leslie ***** (from aberdare on 02 April 2020)
Grateful service, product and delivery time line.
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Phil G*****d (from hutton rudby on 02 April 2020)
Great overall fast delivery thanks
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Robert ***** (from northumberland on 01 April 2020)
First class revice as usual. thanks Goods exactly as stated.
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Michael M*****r (from newcastle upon tyne on 29 March 2020)
Fabulous service. Helpful and friendly and great to do business with. Many thanks.
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Anne S*****r (from blackpool on 28 March 2020)
Sent promptly. Thanks.
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Geoffrey T*****l (from hexham on 28 March 2020)
Speedy delivery -polite and informative whenI rang - thoroughly recommend this company
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Mary L*****s (from swansea on 27 March 2020)
Great service, live in Northern Scotland and stove glass broke, panic our main source of heat in the winter, called Fireparts.com spoke to a very nice lady who sorted it out for me and said it would be in the post today, expected to wait a couple of days but it arrived next day, well packed, fitted in 20 minutes and stove back on. Thanks great service will be first place I call if I need anything.
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Edward D*****n (from findochty on 26 March 2020)
As usual excellent service
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Trevor G*****g (from Inverurie on 26 March 2020)
good service. no problems.
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Robert W*****r (from whitchurch on 26 March 2020)
As described. Great service.
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fireparts.com client (from frome on 25 March 2020)
Excellent service
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Stuart T*****l (from fridaythorpe on 22 March 2020)
Our Parkray has been in use since 1984- its nice to find a supplier of spares online that makes ordering parts easy. Goods arrived well packaged and in no time at all.
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Albert C*****n (from dublin 9 on 21 March 2020)
Service has been faultless. Good advice from the very helpful staff. Quick on time delivery.
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Alfred M*****h (from warkworth on 20 March 2020)
Very happy, very quick delivery and glad we could get the glass as we struggled to find it for the fire as most places just sold for wood burning stoves, a lot of us in rural areas still have fires! So thank you
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Janine G*****g (from old quarrington, durham on 20 March 2020)
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Christine W*****r (from eastleigh on 19 March 2020)
Easy to use website. Competitive prices. Fast despatch.
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Angela C*****y (from Liverpool on 19 March 2020)
Prompt and efficent service in dealing with an incorrect delivery.
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William B*****n (from llandysul on 19 March 2020)
Very helpful and knowledgeable over the phone, very prompt delivery
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Ryan S*****s (from narborough on 19 March 2020)
Ordered one day - delivered the next. Great service. Thank you
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Christopher T*****n (from leyburn on 19 March 2020)
good product, quick delivery
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Luke H*****k (from hyde on 19 March 2020)
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fireparts.com client (from rushton spencer, macclesfield on 19 March 2020)
great genuine parts,great price and great service,what more could you want.
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Paul C*****e (from aberaeron on 18 March 2020)
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fireparts.com client (from helensburgh dunbartonshire on 16 March 2020)
Good service. Had problem with delivery (courier fault) and one bar damaged. Replaced the following day along with lower riddling bars.
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Philip J*****n (from waterhouses on 16 March 2020)
Great service. Will definitely buy from again. ????⭐️⭐️⭐️⭐️⭐️
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Robert ***** (from Blackburn on 15 March 2020)
The online ordering process was simple and straightforwar d. Also, the conditions of your service were clearly explained and not too long a document.
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John B*****w (from Carnforth on 15 March 2020)
Excellent service glass arrived in one piece well packaged. Now fitted and can see the flames again, thanks very good competitive price.
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fireparts.com client (from alnwick on 14 March 2020)
really good service just gave your charming young lady the measurements and we got the ashpan that we needed delivered very quickly
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W W*****r (from oxon on 13 March 2020)

A1
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fireparts.com client (from wolverhampton on 12 March 2020)
The online experience was quick. The tracking information of our product was brilliant.
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Jonathan G*****r (from denham on 12 March 2020)
A query regarding the sizes I had ordered wrongly. It was corrected.
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fireparts.com client (from york on 11 March 2020)
Prompt efficient service
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Bill H*****k (from sacriston on 09 March 2020)
Extremely simple and reliable ordering process. Good on line assistance and reassuring phone updates and advice of changes in order. Definitely will shop again.
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George M*****r (from add to order on 08 March 2020)
excellent service
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Stuart C*****r (from loughton on 08 March 2020)
Quick response and delivery. Very satisfied with service.
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Elizabeth L*****y (from killarney on 07 March 2020)
the use of the website/orderi ng process was easy and the order was delivered promptly.
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Anne E*****s (from huddersfield on 07 March 2020)
Customer service exellent
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fireparts.com client (from holt on 07 March 2020)
I had been trying to source this part from other Coalbrookdale agents without success for some time ,therefor I was pleased that Fireparts said that they could supply. The part was for my Coalbrookdale Darby stove which is 35 years old and so it is sometimes difficult to get spares. The person I spoke to was helpful and quickly identified the part I needed.
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Robert H*****e (from colne on 06 March 2020)
very quick delivery fast and efficient!
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Jesse F*****r (from Chesterfield on 05 March 2020)
Very quick delivery all as described
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fireparts.com client (from ripon on 05 March 2020)

First class customer service, fast delivery, excellent communications . great price on the product, don't be put off by opening times via phone it helps to keep the product price low.
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John G*****s (from holyhead on 05 March 2020)
Reply from fireparts.com admin

Thank you so much for the great feedback. Our customer helpline is open 10am to 2pm Monday to Friday and you are quite right. This is in order to keep our prices as low as possible for our valued customers and to have time to answer ALL email enquiries.
I have found dealing with your company a pleasure and would certainly recommend you.i WOULD GIVE YOU 5 STARS
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Elisabeth G*****e (from crowborough on 04 March 2020)
good service, fast delivery, would recommend.
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Ian J*****n (from dalkeith on 04 March 2020)
Excellent service, item arrived the next day, a day earlier than expected.
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Stuart T*****l (from fridaythorpe on 01 March 2020)
I have written and sent you a thank you letter saying what excellent service you gave, I hope you received it.
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Joyce S*****y (from baldock on 29 February 2020)
Website particularly helpful. Fast delivery appreciated.
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Frank J*****n (from ceres, by cupar on 29 February 2020)
Very happy with the delivery time, from ordering to delivery was 2 days the only fault was too much packaging,
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Stephen P*****d (from knottingley on 28 February 2020)
Securely packed and arrived in goodtime thank you
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Trevor L*****d (from york on 28 February 2020)
Excellent service, delivered on time. I was kept informed about delivery. Items were packaged very well.
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Nicola M*****l (from chesterfield on 27 February 2020)
Thank you for such quick delivery. My Parkray is working more efficiently now.
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fireparts.com client (from sturminster newton on 26 February 2020)
Very good, prompt and efficient.
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Elaine L*****m (from carlisle on 21 February 2020)
Found company on Yahoo and ash box perfect fit, fire works as it has for over 60 years. Ash box really well made and I am sure will last as long as the old one which had rusted away at the bottom. Received in the post in 2 days, well packed could not have had a better service, ????
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Rhona C*****t (from st austell on 21 February 2020)
Service was brilliant.
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Colin G*****o (from guernsey, channel isles on 20 February 2020)
Very helpful staff. Product exactly what I require.
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fireparts.com client (from beaconsfield on 20 February 2020)
Exellant service,
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John S*****d (from leeds on 20 February 2020)
Service and delivery excellent
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Sheila M*****l (from newton srewart on 19 February 2020)
Very good. Helpful, good price and fast delivert
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Peter W*****r (from burton-on-trent on 19 February 2020)
Very prompt service, items well packed, delivered at scheduled time
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John D*****n (from keswick on 19 February 2020)
Excellent service. Anc great product. Will definately shop with you again.
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Helen A*****y (from ulgham on 16 February 2020)
Wouldn’t let me place order online, so needed to ring, but once order was placed, excellent service with order arriving on time.
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fireparts.com client (from abberley on 15 February 2020)

Despite a problem with non delivery initially by the courier, the company very quickly arranged for a replacement grate to be sent, and the matter was treated as urgent. i am impressed by the price of the grate, and the company customer service.
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K ***** (from chinley on 14 February 2020)
Reply from fireparts.com admin

Thank you for your lovely feedback, we obviously knew about the missing order and indeed gave feedback to our stores for the service reporting to the courier. We appreciate your acknowledgement in the manner in which the situation was corrected and very happy you were in the end a happy customer :-)
Rapid delivery. Very well packed
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David D*****l (from craven arms on 14 February 2020)
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Robert H*****n (from presteigne on 14 February 2020)
You had the parts that we required, they were sent out quickly and I would certainly recommend your company to anyone requiring fire parts.
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Paul W*****n (from longdown, exeter on 13 February 2020)
A1
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fireparts.com client (from drumnadrochit on 12 February 2020)
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Norman H*****s (from malmesbury on 09 February 2020)
Ok
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John B*****n (from manchester on 09 February 2020)
The product arrived in a timely manner, however, without the screws and washers to fix it. This was rectified by the manufacturer who sent the items FOC. Thanks.
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Brian ***** (from stoke-on-trent on 09 February 2020)
5 star service
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Andrew H*****s (from hade edge, holmfirth on 09 February 2020)
Very quick response to online order
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Caroline M*****l (from drogheda on 09 February 2020)
Very Good
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fireparts.com client (from stanley on 08 February 2020)
Great price and quick delivery
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David K*****h (from faversham on 08 February 2020)
Best service I have ever experienced.
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Peter W*****e (from headburne worthy, winchester on 08 February 2020)
A very easy and userfriendly company to deal with, parts arrived as ordered and within a good/quick timescale.
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Mark M*****n (from harrowgate on 07 February 2020)
Great service and quality products
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James A*****n (from weeton on 06 February 2020)
Easy web site to navigate. Quick delivery
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Stuart A*****n (from carlisle on 05 February 2020)
Lynne has been fantastic, l wish l had staff like her. She went above and beyond to help me. She is a superstar. I cannot thank her enough for the excellent communication and all the care she put into packaging the products to make sure they arrived in Australia safely.
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Neil R*****g (from viewbank on 04 February 2020)
Good prompt service, sent quickly. Price competitive.
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Kenneth W*****w (from buxton on 04 February 2020)
Website gave the info I needed. Delivery was fast and on time.
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fireparts.com client (from norwich on 04 February 2020)

Order process and customer service great. Firebricks had been packed in a box either side of a big heavy tub of fire cement and broke in transit - even with all the bubble wrap I would have thought this was inevitable. So the packaging is my only criticism. They were immediately replaced with no fuss and have now been fitted, all good.
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Sandie B*****n (from freckenham on 03 February 2020)
Reply from fireparts.com admin

Hi,

   Thank you for your feedback. Your comments about the packaging have been forwarded to the dispatch department so they can make improvements. We're glad to hear that your replacements arrived in a timely manner and are now fully fitted and in good order. 

Thanks again for taking the time to feedback.
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