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Stove Parts - Delivery Information
'UK Nationwide' Delivery Service (Web / Online Orders)
EXACT Delivery costs will be displayed in 'Shopping Cart' - (BEFORE Checkout)
We arrange for delivery to........
(1) UK - Mainland England (Zone 1) - Royal Mail starts at £4.95 upto £9.95 (2 - 3 working days) for max of 2kg and 48 Hour Courier £12.50 up to 30kg. (No VAT charged).
(2) UK - Northern Scotland & Highlands (Zone 2)- Royal Mail starts at £4.95 upto £9.95 for max of 2kg (3 - 4 working days) and 48 Hour Courier £16.50 up to 30kg. (No VAT charged).
(3) UK - Northern Ireland & Other Islands (Zone 3)- Royal Mail starts at £4.95 upto £9.95 (3 - 4 working days) for max of 2kg and 48 Hour Courier £22.50 up to 30kg. (No VAT charged).
(4) Southern Ireland & International (Zone 4) - International Courier (3 working days) upto 30kg. We quote an automatic price on the web, however, call us and we will obtain a quote from Couriers for the best price. (Southern Ireland can be as low as around £35).
Deliveries are made between Monday to Friday (working hours). Saturday delivery can be arranged for small additional fee - call us.
Order Processing / Dispatch Time
We aim to dispatch orders that are received overnight and BEFORE 9.30am the very same day. Orders received AFTER 9.30am are dispatched the following day. This time should be added to the above delivery / transit times. If we do not have a part in stock, we will contact you within 24 hours to advise (usually same working day). Please ensure correct phone numbers are provided when ordering. Orders placed after 9.30 on Friday, will be 'packaged' on Monday..
Packaging
Packaging costs are included within the delivery costs. We will always ensure your ‘replacement stove or parts’ is well packaged before leaving the warehouse. In the exceptionally unlikely event a part arrives damaged, we will replace it.
Delivery
Once your payment has been received, your 'replacement stove part' will be dispatched. (within 24 'working' hours from 'cleared payment'). Orders received / payment cleared before 9.30am are most often sent out the same day. Depending on the courier service you choose at 'checkout' will depend on delivery times. Royal Mail is usually 2 - 4 'working' days and Courier (ie Parcelforce or DPD) usually 2 - 3 'working' days (including dispatching times). Couriers to distant areas (such as Scott Highlands) will take a little longer (3 - 4 'working' Days). The courier service deliver during working hours only (ie. Mon - Fri) Call us for Weekend delivery (small extra charge) or quicker delivery times.
Once your payment has been received, your 'replacement stove part' will be dispatched. (within 24 'working' hours from 'cleared payment'). Orders received / payment cleared before 9.30am are most often sent out the same day. Depending on the courier service you choose at 'checkout' will depend on delivery times. Royal Mail is usually 2 - 4 'working' days and Courier (ie Parcelforce or DPD) usually 2 - 3 'working' days (including dispatching times). Couriers to distant areas (such as Scott Highlands) will take a little longer (3 - 4 'working' Days). The courier service deliver during working hours only (ie. Mon - Fri) Call us for Weekend delivery (small extra charge) or quicker delivery times.
Signing for Goods
All goods will require a signature. We recommend that before signing for goods, they are checked. If unable to check the condition of the goods on arrival, then write ‘UNCHECKED’ on the delivery slip. If the Box is visibly damaged, then write ‘DAMAGED BOX UNCHECKED’ on the slip. We allow 48 hours to advise if something has been received in poor condition. We like to deal with issues in a prompt manner.
All goods will require a signature. We recommend that before signing for goods, they are checked. If unable to check the condition of the goods on arrival, then write ‘UNCHECKED’ on the delivery slip. If the Box is visibly damaged, then write ‘DAMAGED BOX UNCHECKED’ on the slip. We allow 48 hours to advise if something has been received in poor condition. We like to deal with issues in a prompt manner.
If you have asked us to leave the parcel somewhere we will need you to 'write & sign' a note and leave it in the location you require (or by your door). This then gives the driver authorisation to leave - you will however be responsible for the parcel from this point. Any 'delivery' information you ask us to pass on (at checkout stage) will be sent to the Driver.
SIGNING FOR GLASS PRODUCTS - GLASS MUST BE CHECKED BEFORE SIGNING FOR - IF YOUR GLASS ARRIVES BROKEN THEN REJECT THE DELIVERY. IF YOU HAVE SIGNED FOR THE GLASS ACCIDENTLY WITHOUT CHECKING FIRSTLY - AND ON OPENING FIND IT IS BROKEN - DO NOT TOUCH THE PACKAGING IT IS IN - CALL / CONTACT US IMMEDIATELY. IF YOU DISTURB THE PACKAGING IMMEDIATELY AROUND THE GLASS, WE WILL NOT BE ABLE TO HELP WITH YOUR REFUND.
'Out of Stock' or 'Discountinued' Items
Should we not be able to supply an item subsequently to you placing an order, we will advise you within 24 hours. We & our suppliers hold a wide range of solid fuel spare parts, so this only happens under rare circumstances.
Get Exact 'Delivery Price' before you pay
To get an EXACT delivery quote, 'Add' items to 'Shopping Cart' and select 'View Cart' click 'Estimate Shipping & Taxes' and it will quote you a delivery price - you do NOT need to register to get a price.
Collecting from Atherstone Stores (CV9 Warwickshire)
To benefit from web discounts and collect from store personally (saving delivery costs), see collection process which explains how to process the order by web.
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