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Delivery Information - Stove Parts

'UK Nationwide' Delivery Service (Web / Online Orders)

EXACT Delivery costs will be displayed in 'Shopping Cart' - (BEFORE Checkout)
 
Deliveries are made between Monday to Friday (working hours only).  During busier periods (Oct, Nov, Dec, Jan, Feb there can sometimes be a slight delay with dispatch which will extend our published delivery times).  If your order is URGENT during these months, please advise in the 'comments section' of the order and we will do our best to speed delivery up.
 
 
(Zone 1) UK - Mainland England - Royal Mail £4.12 +Vat (max 1.8kg - 3 to 5 working days from ordering) and Courier Service £6.95 +Vat (up to 6kg) and £8.20 +Vat over 6kg upto 20kg. (2 to 3 WORKING days from ordering to doorstep). £6.25 +Vat Courier for Glass purchases from our 'Stove Glass Shop'.  
 
(Zone 2) UK - Northern Scotland & Highlands - Royal Mail starts at £4.12 +VAT upto £7.90 +Vat max of 1.5kg (3 - 4 working days from ordering to doorstep). 48 Hour Courier £14.00 +Vat (Max 30kg).
 
(Zone 3) UK - Northern Ireland & Other Islands - Royal Mail starts at £4.12 +VAT max of 1.5kg (3 - 4 working days from ordering to doorstep). 48 Hour Courier £18.75 +Vat upto 25kg.
 
(Zone 4) Southern Ireland & International - International Courier (3 - 4 working days from ordering) upto 30kg. We quote an automatic price on the web, however, call us and we will obtain a manual quote from Couriers for the best price.  (Southern Ireland can be as low as around £20 +Vat depending on area).
 
(Zone 5) Europe - International Courier (5 - 10 working days from ordering) upto 25kg. Depending on Location, usual cost is around £45 + UK VAT (Call us for a quote)
 
(Zone 6) USA - International Courier (5 - 10 working days from ordering) upto 25kg. Depending on Location, usual cost is around £95 (NO VAT) (Call us for a quote)
 
 
 
Order Processing / Dispatch Time
We aim to dispatch orders that are received within 24 to 48 hours.  Some parts may have a longer dispatch time (up to 5 working days) as are specially ordered (we will notiffy you). Very occasionally during busy periods (Oct, Nov, Dec, Jan, Feb) there may be a slight delay with dispatch, we do our best to notify you in these instances.  Please ensure correct telephone / contact details are provided when ordering so we can reach you quickly. Orders placed over the weekend will be processed on Monday.
 
Packaging
Packaging costs are included within the delivery costs.  We will always ensure your ‘replacement stove or parts’ is well packaged before leaving the warehouse. In the exceptionally unlikely event a part arrives damaged, we will replace it (you must photograph it in its box / orginal packaging as the couriers will require this).
 
Delivery
Once your payment has been received, your 'replacement stove part' will be dispatched. Depending on the courier service you choose at 'checkout' will depend on delivery times.  The courier service deliver during working hours only (ie. Mon - Fri) Call us for Weekend delivery (small extra charge) or quicker delivery times.
 
Signing for Goods
All goods will require a signature. We recommend that before signing for goods, they are checked.  If unable to check the condition of the goods on arrival, then write ‘UNCHECKED’ on the delivery slip.   If the Box is visibly damaged, then write ‘DAMAGED BOX UNCHECKED’ on the slip.  We allow 48 hours to advise if something has been received in poor condition.  We like to deal with issues in a prompt manner.
 
If you have asked us to leave the parcel somewhere we will need you to 'write & sign' a note and leave it in the location you require (or by your door).  This then gives the driver authorisation to leave - you will however be responsible for the parcel from this point.  Any 'delivery' information you ask us to pass on (at checkout stage) will be sent to the Driver.
 
SIGNING FOR GLASS PRODUCTS - GLASS MUST BE CHECKED BEFORE SIGNING FOR - IF YOUR GLASS ARRIVES BROKEN THEN REJECT THE DELIVERY.  IF YOU HAVE SIGNED FOR THE GLASS ACCIDENTLY WITHOUT CHECKING FIRSTLY - AND ON OPENING FIND IT IS BROKEN - DO NOT TOUCH THE PACKAGING IT IS IN - CALL / CONTACT US IMMEDIATELY.  IF YOU DISTURB THE PACKAGING IMMEDIATELY AROUND THE GLASS, WE WILL NOT BE ABLE TO HELP WITH YOUR REFUND.
 
'Out of Stock' or 'Discountinued' Items
Our website is kept up to date with stock status, however, in the event a part is not in stock (subequent to you placing an order), we will promptly advise you.  We (& our suppliers) hold a wide range of solid fuel spare parts, so this only happens under rare circumstances.
 
Get Exact 'Delivery Price' before you pay
To get an EXACT delivery quote, 'Add' items to 'Shopping Cart' and select 'View Cart' click 'Estimate Shipping & Taxes' and it will quote you a delivery price - you do NOT need to register to get a price.
 
Collecting from our Stores 

Our own stock is held and we package and send from a few store located in the UK.

Call us and we will see if this is possible depending where in the UK you are.  See collection process which explains how to process the order by web and not be charged for delivery.

 
Other Useful Links
 
‘Returns’ information
 
 

 

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