Returns Process

For general returns, advise us within 7 days of receiving from courier.   Damaged items returns require notification within 48 hours from delivery.
Always contact us firstly before returning an item by completing our 'returns form'.  Returns will only be processes via this form as provides an offfical time / date acknowledgement and enables us to track the return until replaced / corrected.  
We will send you a RMA number (Return Merchandise Authorisation) which should be returned with the part.
‘Incorrectly Ordered’ Parts (advise in 7 days)
There may be occasions where customers order incorrect parts or simply change their mind. If you do order incorrectly or have a change in mind, we will work with you to replace the item at minimal cost.  You will need to pay the carriage charges for returns and new deliveries.  We do NOT charge a restocking fee unless the part was a ‘special order’ and has been ordered in especially for you.  In which case 25% of the product cost will be charged. Glasses purchased from our 'Stove Glass Shop' are classed as 'Specially Ordered' as cut by lazer cutter for each order.
Notification required by latest 7 days from delivery for ‘incorrectly ordered parts’
‘Incorrectly Dispatched’ Parts (advise in 7 days)
If you receive a part you did not order, we will cover the return postage costs and the postage costs of the correct part.
Notification required by latest 7 days for ‘incorrectly dispatched parts’
Goods ‘Damaged’ in Transit (advise in 48 hours)
We recommend that before signing for goods, they are checked.  If unable to check the condition of the goods on arrival, then write ‘UNCHECKED’ on the delivery slip.   If the Box is visibly damaged, then write ‘DAMAGED BOX UNCHECKED’ on the slip.
If items are damaged and require returning, we will arrange for this be done at no cost.
Notification required by latest 48 Hours from delivery for items damaged.
General Refund Information
Return goods should be returned in the same condition they were received in, with packaging undamaged and complete items returned.  We will work with you to arrange the best delivery method.  We will not accept responsibility for items that are not received in our offices.
We receive many goods 'in' to our stores, so please complete a 'Returns Form' so we can track your item. (in accordance to the above time scales).  If you wish to discuss options and return amounts, then please contact us BEFORE you return the parcel.  make sure you include your 'Returns Number' with the returned part.
Once we have received the goods, in the stated condition, we will refund the 'part cost' or resend new parts to you (whichever was agreed).
Returns to be sent to to our main stores within 14 days maximum of purchase (notification required in 7 days). (Megga Service)
176 Long Street