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Returns Process
For general returns, advise us within 7 days of receiving from courier. Damaged items returns require notification within 48 hours from delivery.
Always contact us firstly before returning an item by completing our 'returns form'. Returns will only be processes via this form as provides an offfical time / date acknowledgement and enables us to track the return until replaced / corrected.
Once your return information has been received by our form, we will send you a RMA number (Return Merchandise Authorisation) which should be returned with the part.
‘Incorrectly Ordered’ Parts (advise in 7 days)
There may be occasions where customers order incorrect parts or simply change their mind. If you do order incorrectly or have a change in mind, we will work with you to replace the item at minimal cost. You will need to pay the carriage charges for returns and new deliveries. We do NOT charge a restocking fee unless the part was a ‘special order’ and has been ordered in especially for you.
Notification required by latest 7 days from delivery for ‘incorrectly ordered parts’
‘Incorrectly Dispatched’ Parts (advise in 7 days)
If you receive a part you did not order, we will cover the return postage costs and the postage costs of the correct part.
Notification required by latest 7 days for ‘incorrectly dispatched parts’
Goods ‘Damaged’ in Transit (advise in 48 hours)
We recommend that before signing for goods, they are checked. If unable to check the condition of the goods on arrival, then write ‘UNCHECKED’ on the delivery slip. If the Box is visibly damaged, then write ‘DAMAGED BOX UNCHECKED’ on the slip.
If items are damaged and require returning, we will arrange for this be done at no cost.
Notification required by latest 48 Hours from delivery for items damaged.
General Refund Information
Return goods should be returned in the same condition they were received in, with packaging undamaged and complete items returned. We will work with you to arrange the best delivery method. We will not accept responsibility for items that are not received in our offices.
Once we have received the goods, in the stated condition, we will promptly refund the part cost or resend new parts to you.
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