As I had problems ordering on the website I rang and a very helpful gentleman sorted my order out and rang me back to confirm what he had done.
The order arrived 2 days later which was quicker than I expected.
Excellent service.
S*****a Smith
The personal service I received from Lynne is second to none. Living where I do in a relatively remote area of the Highlands of Scotland, I am forced to conduct alot of my shopping and business online. As such, I am able to objectively comment on the service I receive from each company I deal with. Lynne was able to give a personal touch to the purchases I made with prompt responses to each enquiry. I'm sure there are are others in the Fireparts.com team that have had a part in completing my orders, but Lynne stood out as someone who appeared to have her 'finger on the pulse' - and did not give the customer (me) the feeling that I was asking too much of them to complete my enquiry. I have now completed repairs to two stoves with the parts obtained from Fireparts.com. This will be my first port of call should I need anything further to repair or maintain these stove in the future.
Parts fitted perfectly and the castings were clean, free from flash and despatched promptly.
S*****t Mackellaig
The product arrived in a timely manner, however, without the screws and washers to fix it. This was rectified by the manufacturer who sent the items FOC. Thanks.
Cannot comment further, as I pre- bought the item with a view to fitting later this year.
B*****n
G*****n
Delivery was swift and the parts were as ordered. However the riddling/ operating tool is rubbish compared to the one it's replacing.
The ashpan is a excellent as a direct replacement for the Hunter Herald 5 Slimline original
C*****e Wallbanks
v impressed. perfect fit and well packaged. Many thanks
S*****h Pattullo