Hi Had a problem with the order was lost in transit, so sent a email picked up by Phil, sent out a new order received today. Thanks to Phil ,very helpful. Regards Andy Chandler and Janet Holloway

J*****t Holloway

Great service - it arrived quickly, it fits. And I'm confident thatm had I experienced any problems, your cutomer service would have sorted me out promptly - thank you

C*****n Weedon

Slight blip when my first order arrived. The courier had clearly dropped it somewhere between despatch and delivery, the box was split and one of the firebricks shattered. All was redeemed, however. A replacement part arrived two days later. Good service, good response to a problem.

Good quality item at a decent price.

D*****d Edwards

A pleasure to deal with - I had no idea what I needed but was very quickly and expertly advised to exactly what I required. As bars were very distorted I was replacing (and being a man not thinking I needed to check things first) I had removed all bars before realising that I could not fit the new ones and had no idea which order they had been in and with distortion it was not obvious. A very cheerful and helpful phone call followed which had me sorted within 5 mins.

Not sure what I can put in here - they work as expected. As I have only had for a few weeks cannot speak as to their longevity but as I trust Fireparts.com (just a feeling based off the communications I had) then I think they will be great

P*****p Darling

Fast efficient service Lynne was more than helpful

Love my coal fire

M*****n Penman

Excellent service. Lynne provided a quick and easy process to purchase the replacement items needed for my stove. Communication was clear and the process fully explained. I will use this service again should I need any more parts for my stove.

Accurately described product.

S*****t Mackellaig