Dear Fire Parts I would just like today how impressed I am with your service.  I ordered new parts for my Baxi fire place on Monday and they arrived two days later.  Thank you for an excellent service.

J*****y (Dorset)

Courier came just before I got home, left it at post office 5 miles away but 2 days later. Went to PO and waited in queue for half an hour in front of a pillock who wouldn't social distance and sneezed all over everybody. Got to counter and staff couldn't work out the electronic carrier system, but eventually gave up and handed it over. Drove home and half the headlamps went on the way back. Went down with heavy cold 2 days later and missed a dinner date. Just waiting for the wife to go down with it. Other than that all went well!! What's annoying is I can't blame anybody else for the days failure apart from the pillock.

Terrific piece of kit, well manufactured and fits into its hole far better than the old one. Well described on the website so I was confident I had bought the right one. The last one had rusted through in consequence of rain coming down the chimney, hopefully this one will last longer than 10 years of the old one, maybe stainless steel would survive longer, unless of course this one is stainless. If it is then I would have scored it 10 out of 5!! How long did you say this feedback would take?

S*****t Farrar

First class in all respects. A pleasure to deal with you company.

S*****h

Effortless & quick

K*****h Mckay

Great service! Went out of their way to let me know when items were back in stock and they were dispatched straight away.

Exactly the right ash pan for my stove, very pleased with it.

A*****n

Excellent service

Very stable when full

R*****y Page